OverviewThis property, built in 1927, is a historic landmark and overlooks Victoria Park in downtown Regina, within a 5-minute walk of several restaurants and shopping venues. This property is ideal for business travellers and guests who prefer to explore the downtown area on foot and those who prefer full-service, luxury accommodations.
This hotel is 100% smoke-free and all 224 rooms and suites include free Wi-Fi, free bottled water, free newspaper delivery to guest rooms, free local calls, a mini-fridge, a microwave, a coffeemaker, an iron and ironing board, black-out curtains, air conditioning, and a flat-screen TV with pay-per-view movies. Rooms may be furnished with 1 queen bed, 2 queen beds, or 1 king bed. Guests staying in Business Class rooms also receive free breakfast, a drink voucher (per night stayed), bathrobes and slippers, an iHome alarm clock, a laptop-sized safe, and turn-down service.
Suites provide more spacious accommodations and are furnished with a king bed and a separate living area. Suites include all the standard amenities as well as bathrobes, slippers and a CD player. Select suites also include a dining area and/or a jacuzzi tub. Guests staying in Club level suites receive access to the exclusive Plaza Club which includes a free hot breakfast, free evening hors d'oeuvres, an honour bar, and personalized concierge services.
Parking is available on site for $10 per night and pets are permitted for an additional fee of $50 per stay.
The on-site Cortlandt Dining Room serves breakfast, lunch, dinner, and Sunday brunch. This property also has an on-site tea room and lounge. Room service is available.
On-site amenities include a fitness centre, a steam room, a hair salon and day spa, shoe shine services (extra fees apply), conference and banquet spaces with catering services, safe deposit boxes, an ATM, a business centre, dry cleaning service (extra fees apply), bell service, and complimentary umbrellas.
The Cornwall Centre (shopping mall) is a 6-minute walk away, while Casino Regina (table games, poker, slot machines, live entertainment, and dining) is 11 minutes away on foot.
The Mosaic Stadium (home of the CFL's Saskatchewan Roughriders) is a 7-minute drive away, while the Conexus Arts Centre (performing arts venue) is 8 minutes away by car. The Regina International Airport (YQR) is a 10-minute drive away. (All walking and driving time estimates: Google Maps)
Verified by a front desk agent on October 5, 2012: Parking is available on site for $10 per night.
The GoodPositive reviews for this property greatly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and well maintained, and many reviewers found their beds to be comfortable. Guests frequently described their rooms and the hotel in general as well appointed. One reviewer mentioned that the hotel has "gorgeous character" and another guest thought that the hotel had retained its historic "grandeur".
Many reviewers found the location ideal for exploring the downtown area on foot.
Many guests praised the food at the on-site restaurant and lounge. A few reviewers specifically praised the food and selection at the Sunday brunch.
Several guests described the staff throughout the hotel as friendly, attentive, and accommodating. However, several reviewers noted service inconsistencies (see below for more details).
A few reviewers praised the pleasant views of the downtown area and Victoria Park from their rooms.
A few guests found the free Wi-Fi service to be fast and reliable.
The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel, among the reviews sourced for this analysis. However, there were a couple of common concerns mentioned by guests.
Several reviewers described their guest rooms and bathrooms as small.
A couple of guests thought that the room rates were expensive.
While several reviewers complimented the staff throughout the hotel (as mentioned above), several guests expressed concerns about the service they received. Several reviewers described the staff they encountered as disinterested, unsympathetic, and unresponsive to guest concerns and requests.
Isolated complaints included: noise disturbances from the neighbouring elevator shaft and expensive menu prices at the on-site restaurant.
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 100% of 6 guests recommending the property.
TripAdvisor.ca ranked this hotel #5 out of 27 properties in Regina, from 128 reviews.
Hotels.com gave this property an average score of 4.7 out of 5.0, based on 46 guest reviews.
Verified by a front desk agent on October 5, 2012: Parking is available on site for $10 per night.
