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Pet-friendly Prince Albert hotel with restaurant, lounge, mini-kitchens & free hot breakfast

Pros
  • Free amenities: Wi-Fi, full hot breakfast, parking, pet stays, local calls
  • Many guests found the location convenient for accessing shopping, dining and hockey arenas
  • Some guests enjoyed their free breakfast and dining on site
  • Many were pleased with their rooms and found them clean and comfortable
Cons
  • Occasionally guests complained of poor cleaning or smoke odour in the rooms
  • Staff provided inconsistent service, according to guests
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Sep 6, 2015
Overview
This property is situated among local businesses just off Highway 3, southeast of the city centre. The Art Hauser Centre (arena, sports fields and tennis courts) is a 1-minute drive away. This hotel is well located for business travellers looking to access nearby business offices or for guests travelling with sports teams and in need of convenient access to the Art Hauser Centre. 

The hotel is smoke free and all rooms include free Wi-Fi, free local calls, a 42" or 47" flat screen TV with cable, a coffeemaker, an iron and ironing board, a desk with ergonomic chair, and individual climate control. Rooms are furnished with 2 double beds, 2 queen beds or 1 or 2 king beds. Room extras include an electronic safe, a sofabed, a mini-fridge, a microwave, a massage reclining chair, a living area and a mini-kitchen (counter with sink, mini-fridge and microwave).

Free parking, with cold weather hook-ups, is available on site for cars and oversize vehicles. Pets are permitted in select rooms at no additional charge (maximum of two pets per room).

A free hot breakfast, consisting of eggs, bacon, hash browns, toast and coffee or tea, is served at the on-site restaurant, daily from 7 am to 9 am on weekdays and 7 am to 11 am on Sundays and holidays. Guests can also order off the menu and receive $4 off a menu item at anytime. (Breakfast vouchers are obtained through the front desk.)

The on-site Terrace Cafe serves breakfast, lunch and dinner. Room service is also available during restaurant hours. The on-site Bailey's Lounge is open for lunch and dinner and includes VLT machines.

Other on-site amenities include a fitness centre, a convenience/beer store, an elevator, dry cleaning services, ice/vending machines and banquet and meeting space. The front desk is open 24 hours.

The South Hill Mall (shopping centre and movie theatre), the Northern Lights Arena and the Kinsmen Arena are all a 4-minute drive away. Downtown Prince Albert, which features art galleries, the Gateway Mall and the Prince Albert Historical Museum, is 7 minutes away by car. The Prince Albert Airport (YPA) is a 14-minute drive away. (All driving time estimates: Google Maps)

Confirmed with the front desk on September 3, 2015: pets stay free, breakfast ends at 9 am on weekdays and 11 am on Sundays and holidays
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The Good
Many guests gave the hotel good scores and positive comments outnumbered negative ones, in the reviews sourced for this report.

Guests typically liked this location. Reviewers described easy travel to the South Hill Mall (shopping and a movie theatre), the Northern Lights Casino, major highways and the Art Hauser Centre arena. 

Although the dining experience on site left something to be desired with several guests (see below for more details), other guests enjoyed their free breakfast as well as other meals at the hotel's restaurant.

Many guests found their rooms to be nicely decorated, clean and comfortable, but there were several complaints about the rooms as well. (See below for more on this.)

A few guests were pleased with the ample free parking on site.
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The Bad
There were some areas of weakness at this hotel, judging from the reviews read recently, which could be seen as inconsistent service overall.

It seems that the breakfast service at the restaurant was hit and miss. Although some guests were satisfied with their free breakfasts, others complained of slow service and cold food arriving to the table. Occasionally guests also complained about breakfast ending too early, or about the hotel not providing a breakfast voucher for the second day of their stay (guests were required to ask at the front desk for subsequent days of their stays).

Occasionally guests described receiving rooms that had not been properly cleaned. A few guests were unhappy that their rooms had no mini-fridge and a few complained of smoke odour in their rooms. There also was the occasional complaint about AC units being noisy or ineffective, and there was some mention of dated bathroom tiles and tubs.

Some guests had miscommunication problems with the front desk, housekeeping and the management. One guest said that housekeeping violated the "do not disturb" sign while they were having breakfast on check-out day. Another said the front desk staff gave away their room when they checked in late, although they had communicated with them of their expected later arrival time, and the desk had confirmed that the room would be held. Another guest complained of being overcharged (after booking online and having a confirmation of the room rate). Yet another was double charged, once by the hotel and once by the online booking company, and had difficulty getting reimbursed. Others simply said their requests were not listened to by the front desk or that staff were poorly trained.



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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.3 out of 5, with 64% of 42 guests recommending the property.

TripAdvisor.ca ranked this hotel #2 out of 10 properties in Prince Albert, with an average score of 4 out of 5, from 132 reviews.

Booking.com gave this hotel an average score of 7.6 out of 10, based on 80 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good
#
4 / out of 7
hotels in Prince Albert

Rated 7.0/10 based on 381 reviews

Ranked #4 out of 7 hotels in Prince Albert

381
Map Marker BEST WESTERN Marquis Inn and Suites
602 - 36th Street E, Prince Albert, SK