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Heritage Inn Moose Jaw

6.1 | Fair | #8 out of 10 hotels in Moose Jaw

Older and pet-friendly Moose Jaw hotel with indoor pool, restaurant & some renovated rooms

  • Free amenities: Wi-Fi, parking, local calls
  • Staff was considered pleasant and accommodating
  • Some guests found clean and comfortable renovated rooms
  • Location was convenient to highways and town
  • Many guests enjoyed meals on site
  • No elevator
  • Some thought the hotel was overpriced
  • Some guests complained of dated rooms in need of renovations
Free Wi-Fi
Free Parking
Editor's Review
Updated Sep 20, 2015
This hotel is located on Hwy 2, or Moose Jaw's main street, a 5-minute drive from the downtown core. The Trans-Canada Highway can be accessed in 3 minutes' drive. It offers basic rooms, an indoor pool and on-site dining and lounge, with good highway access.

All rooms are smoke free and common room amenities include free Wi-Fi, free local calls, cable TV, a coffeemaker, a desk with chair, an iron and ironing board, a hair dryer and individual climate control. Room extras include a golf-course view with windows that open, a mini-fridge, a microwave, a double jacuzzi, a living area, and a separate bedroom. Rooms are furnished with 1 or 2 double beds, 1 or 2 queen size beds or 1 king size bed. Accessible rooms are also available. (A mini-fridge and microwave are available upon request.)

Free outdoor parking is available on site for cars and oversize vehicles. Pets (2 per room under 50 lbs) are allowed in pet-appointed rooms for $20 per pet, per night. 

Free breakfast at the hotel's restaurant is included in some rates.

Seasons Cafe and Eatery offers casual family dining, a Kids Toonie Menu, and features hot breakfast specials, a salad bar and a lunch buffet. The Cactus Lounge offers TVs and video lottery machines in addition to a full menu. Silo, an on-site pub, also features TVs and a full menu as well as VLTs and seating for large groups. Room service is also available. 

Hotel amenities include an indoor pool, a hot tub, a fitness centre, a business centre, an ATM, ice and vending machines and meeting and banquet rooms. The Grain Exchange is an on-site liquor store. This hotel has a 24-hour front desk. There is no elevator to the second floor.  

Guests will find the Tunnels of Moose Jaw within a 6-minute drive. Western Development Museum is 3 minutes northeast by car, or a 15-minute walk. Shopping is available at the Towne and Country Mall, a 9-minute walk away. The Moose Jaw Museum and Art Gallery and the Yvette Moore Gallery are both a 5-minute drive from the hotel. (All walking and driving estimates: Google Maps)

Confirmed with the front desk on September 20, 2015: this hotel does not have an elevator to the second floor, mini-fridges and microwaves may be obtained upon request, the suite with a king bed has a double jacuzzi in the bedroom area
The Good
The reviews drawn upon for this analysis were of mixed opinions. Guests who liked the hotel were usually guests who had obtained the renovated rooms.

Some guests enjoyed comfortable rooms that they considered to be well maintained.

Guests usually spoke well of the staff, except for the odd complaint against them. Those who were pleased with them said they were pleasant, accommodating and very friendly.

Guests were often pleased with the location. They felt it was convenient in relation to the highway and town and was easy to access. One guest called it a prime location.

Although the restaurant on site did not get a perfect score from guest reviewers, many applauded the food and service.

The Bad
Guest reviewers provided mixed opinions of their stays. It seems that guests who got renovated rooms enjoyed them, but guests who got older rooms complained about issues in the rooms and voiced dissatisfaction in a number of areas.

Some guests complained of tired rooms. Issues mentioned included rooms that were too hot, both in the winter and summer, running taps that would not shut off, stained bedding and furniture, beds were too small for two adults, no heat at all in the room during the winter, bubbled and peeling paint.

One-time complaints with regard to the rooms included: a noisy exhaust fan in bathroom, a shower that turned very hot and very cold in quick intervals, a non-functioning coffeemaker, no phone in one room, peeling vanity in one bathroom, a non-functioning hair dryer, and an old TV.

A few guests complained of poor Wi-Fi. One guest thought it happened when the hotel was full and many guests were using it at once.

Noise at the hotel which disturbed guests' sleep was a problem for some. Complaints included loud music from the bar, a loud wedding, kids playing hockey in the hallways, a door to the outside that banged very loudly, a noisy light over the pool area near one guest's room and a nearby laundry room that ran all night.

Some guests felt the hotel was overpriced for what it offered, especially those who got older rooms or those guests who did not get a breakfast included. As well, a couple of guests complained of not being able to get an early breakfast before hitting the road.

Show Sources
Booking.com rated this hotel 7.1 out of 10 based on 104 reviews.

Expedia.ca rated this property 3.3 out of 5 with a 65% recommendation rate based on 31 reviews.

TripAdvisor.com ranked this hotel #10 out of 16 hotels in Moose Jaw with an average rating of 3 out of 5 based on 57 reviews.

Editor's Analysis by Jennee R.
Analyzed by Jennee R.
Jennee loves to travel and loves to live vicariously through others to help them find the right place to rest their heads while away from home.
Guest Reviews
Rated by Guests
6.1 / out of 10
Ranked by Guests
8 / out of 10
hotels in Moose Jaw

The average guest rating for Heritage Inn Moose Jaw is 6.1 out of 10 based on 144 reviews from past guests. This average guest rating ranks Heritage Inn Moose Jaw at #8 out of 10 hotels in Moose Jaw.

Map Marker Heritage Inn Moose Jaw
1590 Main Street North, Moose Jaw, SK