OverviewLocated on Highway 112 next to the Magog River, the Grand Times Hotel is geared towards business and leisure travellers visiting or passing through the area who prefer a hotel with conference space and extended kitchen amenities.
This hotel has 120 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a desk, an iPod docking station, an iron and ironing board, and a hair dryer. Standard rooms offer one queen bed and a seating area with a sofabed, while various rooms and suites offer additional amenities such as a kitchenette, a fireplace and a jetted tub.
Hotel amenities include an indoor pool, fitness facilities, a business centre, meeting/conference space, a lounge, and a free continental breakfast. Outside parking is free and there is an indoor lot available for an additional $10 per day. Pets are not permitted and wheelchair accessible rooms are available upon request.
Dining is offered nearby at Da Toni and O Sanglier Roti, which are both within a 2-minute walk north of the hotel. Centre Commercial Place Belvedere offers shopping 3 minutes away on foot.
The University of Sherbrooke is a 10-minute drive southwest of the Grand Times Hotel, while the Museum of Science and Nature is about an 8-minute walk north. Downtown Sherbrooke is roughly a 4-minute drive eastward and Montreal/Saint-Hubert Airport (YHU) is about a one-hour and 35-minute drive west. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on March 12, 2013: Free Wi-Fi, indoor parking $10/day, pets not permitted, wheelchair accessible.
The majority of comments reviewed for this analysis were positive, offering much praise for the hotel's staff, rooms and location.
Numerous reviewers were pleased with the level of customer service they received. They characterized the staff as competent, helpful and bilingual, and mentioned they provided "fast and friendly check-in".
The hotel's accommodations were a source of many compliments by guests. The rooms were described as clean, well equipped, and spacious, with comfortable beds and linens, modern decor and good water pressure. It should be noted however, that while the majority of reviewers were pleased with their rooms, a few guests complained of low lighting and poor ventilation in the winter months.
Several lodgers praised the hotel's location. They found it to be in the downtown area, easy to get to, as well as close to restaurants and shopping.
While the majority of reviewers praised the hotel, some common complaints were noted, including the free breakfast and the value.
Several guests complained about the hotel's free breakfast. They found it to be limited in variety with no hot items, and
were disappointed the hotel used disposable styrofoam plates instead of an eco-friendly option. It was also mentioned the breakfast room itself had uncomfortable chairs and tables.
Some reviewers were disappointed with the cost. These guests felt the rates were too high for what was offered, citing the hotel's lack of restaurant, the limited breakfast and the paid indoor parking as factors which impeded upon the hotel's worth.
guest reviews rated the hotel 8.7 out of 10 from 145 reviews.
TripAdvisor.com guest reviews ranked the hotel #1 out of 15 Sherbrooke Hotels from 94 guest reviews.
The author called the hotel on March 12, 2013 to verify some information.