OverviewLocated on Highway 112 and about a 10-minute drive from Sherbrooke University, the Comfort Inn Rock Forest is geared towards road travellers visiting or passing through the area who require an economical hotel with a free continental breakfast and easy highway access.
This hotel has 59 air-conditioned guest rooms and suites, each offering free wired internet, cable TV, a coffeemaker, a desk, an iron and ironing board, and a hair dryer. Mini-fridges and microwaves are available upon request. Standard rooms offer two double beds, while queen rooms offer a sitting area and a sofabed.
The hotel offers a business centre, free parking and a free continental breakfast. Pets are permitted for an additional $25 per pet per stay, and the hotel offers wheelchair accessibility.
Nearby restaurants include the Restau-Brasserie Le Mi-Vallon (about a 9-minute walk southwest) and Restaurant Twist, which can be found 5 minutes away by car. Shopping is offered at Centre d'achats les Tourelles, which is an 8-minute drive northeast of the hotel.
Bishop's University is about a 17-minute drive eastward, while Galaxy Cinemas is roughly a 10-minute walk northeast. Downtown Sherbrooke can be found 14 minutes away by car, and Montreal/Saint-Hubert Airport (YHU) is a one-hour and 30-minute drive westward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on March 12, 2013: Free wired internet, free parking, pets permitted for $25 per pet per stay, wheelchair accessible.
The GoodThe majority of reviews consulted for this analysis were positive with praise going to the hotel's location, rooms and value.
The hotel's location was praised by many reviewers who found it to be easily located, as well as close to Jacques Cartier Bridge, Sherbrooke's downtown area and highway access.
Numerous guests were pleased with the accommodations at this hotel. They described their rooms as clean, well-maintained and spacious, with comfortable beds.
The hotel's value was a source of several compliments by lodgers. These guests found the prices to be reasonable and also cited the free continental breakfast as adding to the hotel's worth.
Several reviewers were also pleased with the level of customer service they received and characterized the staff as helpful, polite, bilingual and efficient.
The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints regarding the free breakfast, noise transfer and the lack of an elevator.
While several guests were pleased with the hotel's breakfast, there were others that felt the opposite and were disappointed the hotel did not provide a breakfast room. Patrons were encouraged to take a tray to their rooms to eat.
Noise disturbances were mentioned by a few lodgers. They reported hearing guests in adjacent rooms, as well as traffic noise and doors slamming in the hallways.
The hotel's lack of an elevator was a source of complaint by a couple of reviewers. They mentioned having to carry luggage up stairs, which they found to be inconvenient. It was suggested that those with mobility issues book rooms on the first floor.
TripAdvisor.com guest reviews ranked the hotel #6 out of 15 Sherbrooke Hotels from 20 guest reviews.
Booking.com guest reviews rated the hotel 8 out of 10 from 44 reviews.
Expedia.com guest reviews rated the hotel 3.8 out of 5 with a 95% recommendation rate from 37 reviews.
The author called the hotel on March 12, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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