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Le Chantecler Hotel Sainte Adele

Le Chantecler Hotel Sainte Adele is a 4 star hotel in Sainte-Adele, Quebec, Canada 1474 Chemin Chantecler, Sainte-Adele, QC, Canada
Estimated Price
$102
CAD
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Guest Reviews
Amenities
Booking Information

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Great staff and clean rooms, lakeside location, no elevator

Pros 
  • Free Wi-Fi, free parking
  • The hotel's staff were praised for their professional and efficient service
  • Many guests enjoyed their clean and spacious rooms
  • Several reviewers found the hotel's rates to be reasonable
Cons 
  • Some guests felt the decor and furniture needed to be replaced in their rooms
  • The hotel's lack of elevator and many steps presented problems for some reviewers

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Editor's Analysis
Updated on Apr 15, 2013
Overview
Located on Lac Rond next to the Laurentian Mountains, and about a 6-minute drive from the nearest Trans-Canada Highway on-ramp, Le Chantecler Hotel Sainte Adele is suited to travellers who prefer a well-priced full-service lakeside hotel with on-site recreation and dining.

This hotel has 179 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Standard rooms offer one queen or two double beds, while rooms with a kitchenette, a fireplace and a sitting area with a sofabed are also available. Bathrobes can be requested and are subject to availability. Rooms feature lake, mountain or garden views.

Hotel amenities include an indoor pool, a hot tub, a sauna, a spa, a private beach, fitness facilities, a 9-hole golf course, a ski centre, horseback riding, carriage rides, snowshoeing, cross-country skiing, ice tower climbing, artificial rock climbing, a squash court, ice skating, a business centre, meeting/conference space, a gift shop, a bar and free parking. The hotel is not wheelchair-accessible, and pets are not permitted. Boats are available to rent.

On-site dining is offered at Ristorante Tre Monti, serving breakfast and dinner daily, while Piazza Tre Monti offers outdoor meals and is open seasonally.
Room service is available. Dining may require a reservation.

Several off-site restaurants are as close as a 7-minute walk or 2-minute drive away, including Restaurant La Vanoise. Shopping at Promenades Ste Adele is a 5-minute drive away. Mont Tremblant is a 50-minute drive northwest of the hotel and Pierre Elliott Trudeau International Airport (YUL) is roughly a 55-minute drive southeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: April 12, 2013)

The Good
Of the reviews consulted for this analysis, the majority were positive, with praise going to the hotel's staff, rooms and value.

Many reviewers were pleased with the level of customer service they received while at the hotel, and characterized the staff as helpful, professional and efficient. 

The hotel's rooms were complimented by numerous guests. They were described as well equipped, cozy, clean and spacious, with beautiful lake views. It should be noted however, that some guests had complaints about their rooms (see below).

Several lodgers were satisfied with the hotel's value, and described the rates as very affordable, relatively low and fair. One reviewer stated the hotel was well worth the money.

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms, the lack of elevator and noise transfer.

While the majority of guests found their rooms to be spacious, clean and well equipped, some guests had complaints about their accommodations. These reviewers reported outdated decor, as well old and worn furniture and carpets. Some lodgers also found their beds to be too firm and uncomfortable.

The hotel's lack of elevator was an issue for some reviewers. They described long walks from the parking lot to the hotel, as well as many flights of stairs within the hotel and grounds, and also mentioned no help was offered for carrying luggage to rooms. These guests recommended a different hotel for those with mobility issues.

Noise transfer was mentioned by a few lodgers, who reported being able to hear guests in adjacent rooms and in the hallway.
TripAdvisor.com guest reviews ranked the hotel #5 out of 11 Saint-Adele hotels with an average rating of 3 out of 5 from 183 reviews.

Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 73% recommendation rate from 78 reviews.

Booking.com guest reviews rated the hotel 7.2 out of 10 from 51 reviews.

The author called the hotel on April 12, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
6.2
Fair

#7 out of 8
Guest Rating Explained
Rating: 6.2 / 10
No. of guest reviews: 274
Guest Ranking Explained

Le Chantecler Hotel Sainte Adele is #7 out of 8 hotels in Sainte-Adele ranked by the ratings provided by guests.


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Swimming pool
  • Concierge
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Sauna
  • Mini Bar
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Garden
  • Horse Riding
  • Playground
  • Photocopier
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Pool Indoor
  • Pool Outdoor
  • Cots

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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