OverviewLocated on just off Highway 35 and roughly an 8-minute drive from the Garnison Saint-Jean Military Base, the Gouverneur Relais Saint Jean is geared towards travellers visiting the area or passing through who require a hotel with easy highway access, meeting/conference space and on-site dining.
This non-smoking hotel has 113 air-conditioned guest rooms and suites, all of which offer one or two queen beds, free Wi-Fi, cable TV, a coffeemaker, a desk and a hair dryer. Rooms with a mini-bar, a bathrobe for each guest and an iron and ironing board are also available. The hotel also offers an indoor pool, a business centre, meeting/banquet space and free parking.
On-site dining is offered at Le Felix-Gabriel Resto Bar, which serves breakfast daily, lunch Tuesday through Friday and dinner Monday through Saturday. Pets are not permitted, and the hotel does not offer wheelchair-accessible rooms.
Downtown Montreal is about a 30-minute drive from the hotel, while Fort St. Jean Arena is about a 9-minute drive southward. Safari Park is approximately a 45-minute drive away, and Pierre Elliott Trudeau International Airport (YUL) is approximately a 40-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, not wheelchair accessible. (Call date: April 10, 2013)
The GoodThe majority of the reviews consulted for this analysis were positive, with much praise going to the hotel's staff, location and rooms.
Many compliments were offered to the hotel's staff by lodgers, who characterized them as attentive, professional, friendly, bilingual and helpful in calling cabs and giving directions.
The hotel's location was praised by numerous guests. They found it to be right off the highway, as well as close to Montreal, a bike path and the Garnison St. Jean Military Base.
Several reviewers were pleased with their accommodations at this hotel. They described their rooms as clean and well equipped, with comfortable beds. Some guests had issues with their rooms, however (see below).
The hotel's value was also praised by some guests, who found it to provide reasonable rates and good value for the money.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the bathrooms and in-room heating/air-conditioning units.
While the majority of guests found their rooms to be clean, some reviewers had issues with the bathrooms. They reported dated decor, old fixtures and mould around the bathtub calking, recommending the bathrooms were in need of renovations.
Some guests had issues with the in-room heating and air conditioning units. They reported the units to be too loud and inefficient in heating/cooling the room.
Expedia.ca guest reviews rated the hotel 3.9 out of 5 with a 78% recommendation rate from 54 reviews.
TripAdvisor.com guest reviews ranked the hotel #3 out of 4
Saint-Jean-sur-Richelieu hotels from 35 reviews, with an average rating of 3 out of 5.
Booking.com guest reviews rated the hotel 8.1 out of 10 from 20 reviews.
The author called the hotel on April 10, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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