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Well-liked rural St Bernard hotel near USA border with restaurant and outdoor pool

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Many guests were pleased with the level of customer service they received
  • The hotel's free breakfast was praised for its quality and selection
  • Several reviewers found the hotel to provide good value and reasonable rates
Cons
  • A few guests found the location to be isolated and not close to attractions
  • Noise transfer was reported by a few reviewers
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Oct 21, 2014
Overview
Located off Highway 15 and about a 3-minute drive from the Canada-U.S. border at Champlain NY, the Best Western Hotel St. Bernard is suited to travellers who require an economical stopover hotel close to the border with easy highway access and an on-site restaurant.

This non-smoking hotel has 39 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, a dining area, a hair dryer and an iron and ironing board. Standard rooms offer one king, two double or two queen beds, while some rooms also provide a kitchenette. Microwaves are available upon request.

Hotel amenities include a seasonal outdoor pool, fitness facilities, a business centre, meeting/banquet space, a gift shop, a bar, free parking and a free continental breakfast available daily from 7 am to 10 am. On-site dining is offered at Premier Bistro, which serves breakfast, lunch and dinner daily. The restaurant also serves breakfast from the menu at regular cost from 7 am to 11 am. Room service is also available. Pets are not permitted, and accessible rooms are available upon request.

The Parc Safari is about a 15-minute drive from the hotel, while Champlain Shopping Centre can be found in Champlain, NY 7 minutes from the hotel by car. Downtown Montreal is a 50-minute drive away, and Pierre Elliott Trudeau International Airport (YUL) is approximately a 50-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: April 10, 2013)
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The Good
The majority of the reviews consulted for this analysis were positive, with much praise going to the hotel's staff, breakfast and value.

Numerous lodgers praised the hotel's staff, and characterized them as kind, helpful and bilingual. Reviewers often reported a quick check-in service. One guests remarked, "we were so impressed by the 'what else can we do for you' attitude".

The hotel's breakfast was the source of many compliments by reviewers. It was found to provide lots of hot and cold selections, and was described as delicious, freshly prepared and fantastic, with very good service and ample seating.

Several guests were pleased with the hotel's value and described the rates as reasonable. One reviewer stated the hotel was nicer and more affordable than many Montreal hotels, while another found it to provide good value for the money.

The hotel's rooms were also praised, and described as clean, spacious, modern and well equipped with comfortable beds.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the location and noise transfer.

Although the majority of reviewers were pleased with the hotel's proximity to highway access and the Champlain border crossing, some guests had complaints about the location. These guests commented that there was not much near the hotel in terms of attractions or things to do and that the location felt isolated.

A few reviewers also mentioned the hotel itself being confusing, as the check-in and restaurants are in a separate building from the hotel rooms.

Noise transfer was mentioned by a couple of guests, who reported noise in rooms adjacent to the guest lounge, as well as traffic noise from highway-facing rooms. It was recommended that even-numbered rooms on the second floor were the most quiet at the hotel.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #1 out of 2 Saint-Bernard-de-Lacolle hotels with a 4.5 out of 5 average rating from 33 reviews.

Hotels.com guest reviews rated the hotel 4.2 out of 5 from 14 reviews.

Booking.com guest reviews rated the hotel 9.3 out of 10 from 13 reviews.

The author called the hotel on April 10, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good
#
1 / out of 1
hotels in Saint-Bernard-de-Lacolle

Rated 8.3/10 based on 277 reviews

Ranked #1 out of 1 hotels in Saint-Bernard-de-Lacolle

277
Map Marker BEST WESTERN Hotel St Bernard
115 Chemin Guay (Route 15 Exit 1), Saint-Bernard-de-Lacolle, QC