OverviewLocated about a 10-minute walk from Rouyn Noranda's city centre and a 30-second drive from the Trans-Canada Highway, the Best Western Plus Albert Centre-Ville is suited to business and vacation travellers who require a centrally-located hotel with meeting/banquet space and on-site dining.
This non-smoking hotel has 50 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one or two queen beds, while rooms with a mini-fridge, a kitchenette and a sitting area with a sofabed are also available.
Hotel amenities include a business centre, a fitness room, meeting/banquet space, free parking and a free hot and cold continental breakfast. Dining is offered onsite at Le Cafe Albert, which features Canadian cuisine and serves breakfast and lunch daily. Also on site is L'Apero, a Mediterranean-style bar and lounge that serves dinner (5 pm to 8 pm) Wednesday through Saturday.
Accessible rooms are available upon request, and up to two pets per room are permitted for an additional $20 per room per day (or $100 per week). Dogs have a weight limit of 80 lbs and other pet types must be approved. Reception is open 24 hours.
Parc Botanique-A Fleur D'Eau is a 10-minute walk or 3-minute drive south of the hotel, while Marlon Lake Beach is roughly a 13-minute drive away. Club De Golf Municipal Dallaire is approximately a 4-minute drive away, and Rouyn-Noranda Airport (YUY) is a 15-minute drive east. Numerous shops and restaurants can be found within a 5-10 minute walk south of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $20/room per day, wheelchair accessible. (Call date: April 1, 2013)
The GoodThe majority of the reviews consulted for this editorial were positive.
Many guests praised the hotel's location. They found it to be close to restaurants, clubs, shopping, the lake, the hospital and the curling club, and also described it as right in the middle of the town.
The hotel's rooms were the source of numerous compliments by reviewers. They were described as clean, stylish, spacious and well equipped, with comfortable beds and a strong Wi-Fi signal.
Several lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as professional, friendly, well-trained and courteous.
The hotel's free breakfast was also praised by some guests, who described it as having a good selection of hot and cold items, as well as being excellent and plentiful.
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking and noise transfer.
Several guests had complaints about the hotel's parking. They described a limited lot with not enough spaces to accommodate the hotel when full, and also mentioned having to park across the street, which they found inconvenient in the colder weather.
Noise transfer was mentioned by some reviewers of the hotel. They reported noise from the vending machines, traffic and street noise in front-facing rooms, and being able to hear guests in adjacent rooms.
