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Hotel Chateau Roberval

6.9 | Fair
MAP

In downtown Roberval, indoor pool, good service, clean but worn rooms

Pros
  • Free Wi-Fi, free parking
  • Many guests were pleased with the hotel's proximity to Saint Felicien Zoo and highway access
  • The hotel's rooms were found to be clean and well equipped by several lodgers
  • Several guests were pleased with the level of customer service they received
Cons
  • A few guests reported worn rooms and noisy air conditioning
  • The hotel's rates and restaurant prices were considered high by a few lodgers
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Jan 22, 2014
Overview
Located about a 3-minute drive from Roberval's city centre along Highway 169, Hotel Chateau Roberval is geared towards road travellers who prefer a hotel with on-site dining, an indoor pool and easy highway access.

Each of this smoke-free hotel's guest rooms offers air conditioning, free Wi-Fi, cable TV, an in-room safe, a desk, a hair dryer, a bathrobe for each guest and a sitting area with a sofabed. The hotel is wheelchair accessible and pets are not permitted.

Hotel amenities include an indoor pool, a hot tub, a fitness room, meeting/banquet space, a business centre, a bar, free parking and on-site dining at La Table du Chateau, which serves breakfast, lunch and dinner daily.

Carrefour Jeannois offers shopping next door, while Roberval Marina can be found 3 minutes away by car. Saint Felicien Zoo is roughly a 40-minute drive from the hotel and Alma Airport (YTF) is about a 45-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: January 11, 2014)

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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and staff.

Many guests were pleased with the hotel's location. They described it as easily accessible and close to downtown Roberval, highway access, Val Jalbert Village, St.-Felicien Zoo, shopping, restaurants and the marina.

The hotel's accommodations were enjoyed by several lodgers. They described their rooms as clean, spacious, quiet and well equipped, with comfortable beds and pillows. It should be noted, however, that a few guests had complaints about their lodgings (see below).

Several reviewers were pleased with the level of customer service they received. They found the staff to be attentive, bilingual and helpful with suggestions and directions.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms, the value and the pool.

Although several guests were pleased with their clean and well-equipped rooms, a few guests had complaints about their accommodations. They reported uncomfortable beds, a lack of outside windows in some rooms (these rooms overlooked the indoor pool area) worn furniture, dated decor, old TVs and noisy in-room air conditioning.

A few reviewers were disappointed with the hotel's value. They found the room rates and restaurant prices (especially the breakfast) to be overpriced and expensive for what they received.

The hotel's pool had a strong chlorine odour according to a few travellers, which permeated the hallways and some guest rooms.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 7.8 out of 10 from 68 reviews.

Expedia.ca guest reviews rated the hotel 3.7 out of 5 with a 97% recommendation rate from 66 reviews.

TripAdvisor.com guest reviews ranked the hotel #3 of 3 Roberval hotels with an average rating of 2.5 out of 5 from 56 reviews.

The author called the hotel on January 11, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.9
Fair
#
1 / out of 1
hotels in Roberval

Rated 6.9/10 based on 343 reviews

Ranked #1 out of 1 hotels in Roberval

343
Map Marker Hotel Chateau Roberval
1225 Marcotte Boulevard, Roberval, QC