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OrcaSound Hotel

5.5 | Mediocre
MAP

Older Rigaud hotel in a convenient location with free breakfast, but many complaints

Pros
  • Free amenities: Wi-Fi, continental breakfast, parking, local calls
  • Guests found the location convenient to the highway and restaurants in walking distance
Cons
  • Guests reviews offered mixed opinions of the staff and service
  • Some guests complained about the free breakfast lacking in quality and selection
  • Guests complained about dirty and rundown conditions in the rooms
  • No elevator
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Jun 23, 2015
Overview
Located just off the Trans-Canada Highway and about a 10-minute drive from the Quebec/Ontario border, the Howard Johnson Inn Rigaud is geared to road travellers requiring an economical overnight stay with a free breakfast and easy highway access.

This smoke-free hotel has 31 air-conditioned guest rooms, each offering free Wi-Fi, free local calls, cable TV, a coffeemaker, a desk, an iron and ironing board, and a hair dryer. Room extras include mini-fridges and microwaves which are also available upon request. Rooms are furnished with 1 or 2 double beds, 1 or 2 queen beds or 1 king bed. Some rooms come with a private jacuzzi. This hotel is not wheelchair accessible.

Free parking is available on site.  Pets, with a maximum weight of 50 lbs, are permitted for an additional $15 per day, per pet.

A free continental breakfast is offered to all guests daily, and there is a Harvey's Restaurant and Tim Hortons located next door.

The hotel has a 24-hour front desk but there is no elevator to the second floor.

Mont Rigaud Ski Hill is roughly a 10-minute drive west of the hotel, while Falcon Golf Club is a 7-minute drive east. Shopping is available at Centre d'Achats Hudson, about an 8-minute drive, and downtown Montreal is about a 45-minute drive east. Pierre Elliott Trudeau International Airport (YUL) is approximately a 40-minute drive eastward. (All  travel time estimates: Google Maps)

Confirmed with the front desk on June 23, 2015: pet fees are $15 per night, per pet and there is no elevator to the second floor
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The Good
There were many complaints in the reviews read recently for this hotel online, in preparation for this report, but guests did seem to agree that the location was convenient.

Guests said that it was close to the highway and convenient for accessing some restaurants on foot. Guests mentioned Eggscellent at the Hudson Inn across the road and Tim Hortons next door.
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The Bad
There were numerous complaints in the reviews consulted for this editorial.

Guests repeated conveyed the the hotel was in need of repair and refurbishment and better cleaning. Some of the issues reported reported were: water in the rooms smelled like sulfur (or rotting eggs), rooms were small and hot, filthy carpets, rooms not sound proof, garbage found in the rooms, mould on a bathroom curtain, jetted tub spewed rusted water, drywall bulging in many rooms, musty odours, poor mattresses, pillows of poor quality, unserviced rooms given to guests, very old and dirty furniture, loud jacuzzi, front desk not manned at times, no air conditioning, no ability to regulate the room temperature and windows were screwed shut.

Guests had mixed opinions of the staff and their service with some saying they were helpful and others saying unhelpful. Guests mentioned that the front desk was not manned at times and found the staff to be unprofessional.

More than one guest complained about the free breakfast. They spoke of minimal selection and of stale bread and bruised fruit offered.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #3 out of 3 Rigaud hotels from 41 reviews. Guest rating average was 2.5 out of 5 points.

Booking.com guest reviews rated the hotel 6.7 out of 10 from 37 reviews.

Expedia.ca guests rated this hotel with a 3.4 out of 5 points with 88% recommending the property out of 73 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.5
Mediocre
#
3 / out of 3
hotels in Rigaud

Rated 5.5/10 based on 78 reviews

Ranked #3 out of 3 hotels in Rigaud

78
Map Marker OrcaSound Hotel
93 Montee Lavigne, Rigaud, QC