Overview
Located along Highway 138 just north of the St. Lawrence River, this hotel is geared towards business and vacation travellers who prefer an economic hotel close to Quebec City's centre (about a 9-minute drive), with easy highway access.
This non-smoking hotel has 74 guest rooms, each offering a king bed, cable TV, a microwave, a mini-fridge, a desk, an iron and ironing board, and a hair dryer. Rooms with an additional king bed and/or a murphy bed are also available. The hotel offers a business centre, free hot beverages in the lobby, and free parking. Pets are permitted for $15 per pet per night, and accessible rooms are available upon request.
Nearby dining is offered at Restaurant Normandin (a 30-second walk down the street), and Cora's, which can be found 2 minutes way on foot. Shopping is available at Marchand Giguere (approximately an 18-minute drive southwest of the hotel).
The Montmorency Falls Vista Point can be found about a 12-minute drive from the hotel, while the Colisee Pepsi is an 11-minute drive southwest. Laval University is roughly 17 minutes away by car, while Jean Lesage International Airport (YQB) is approximately a 25-minute drive southwest. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on December 28, 2012: free Wi-Fi, free parking, pets permitted for $15 per pet per night, wheelchair accessible.
The GoodThe majority of reviews consulted for this analysis were positive with praise going to the hotel's value, location, and staff.
The hotel's value was praised by numerous guests. These reviewers found the rates to be reasonable, and appreciated the free coffee and juice available in the lobby. One guest remarked, "It was a really good deal for the price we paid", while another stated the hotel was, "very good for the money they charge".
Many lodgers were pleased with the hotel's location. They described it as close to the highway, Old Quebec, and Montmorency Waterfall, as well as near a bus stop that connected travellers to the downtown area and within walking distance to several restaurants. It should be noted however, that some guests recommended this hotel only to those with a vehicle.
The staff were a source of several compliments by reviewers of this hotel. They were characterized as friendly, helpful and courteous, with excellent customer service. It should be mentioned however, that a couple of English-speaking guests found the front desk staff to have thick French accents that they couldn't always understand.
The Bad
While many of the reviews consulted for this analysis were positive, there were a couple of common complaints among them, which included the rooms and the lack of elevator.
Although many guests described their rooms as clean, spacious and well-equipped, there were some reviewers who were disappointed with certain aspects of their room. These reviewers reported that the grout in the bathrooms was mouldy and needed to be redone, there were cigarette odours in a non-smoking room, and that the decor needed to be updated.
A couple of lodgers complained that the hotel had no elevator. They described having to walk long distances to their rooms, as well as having to carry heavy luggage up the stairs which they found to be an inconvenience.
Booking.com guest reviews rated the hotel 8.2 out of 10 from 169 reviews.
Hotels.com guest reviews rated the hotel 4.1 out of 5 from 85 reviews.
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 94% recommendation rate from 70 reviews.
Verified with a front desk agent on December 28, 2012: free Wi-Fi, free parking, pets permitted for $15 per pet per night, wheelchair accessible.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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