The majority of reviews consulted for this analysis were positive with much praise for the hotel's staff, rooms and location.
Numerous guests offered compliments to the hotel's staff and characterized them as friendly, bilingual and helpful in offering directions, suggestions and reservations.
The hotel's rooms were praised by many lodgers. They were described as clean, bright, nicely decorated and modern, with comfortable beds and linens, and strong Wi-Fi signals. It should be noted however, that some guests reported their rooms as smaller than the hotel website portrayed, particularly ones located at the front of the hotel, because the ceilings are slanted.
Several reviewers were pleased with the hotel's location and found it to be close to restaurants, shopping, museums and the VIA Rail station. One guest mentioned the hotel was, "centrally located to all the fun Old Quebec offers", while another reviewer stated, "Great location in the old city-we walked everywhere from there".