Overview
Located in front of Laval University and about a 1-minute drive to the nearest Highway 740 interchange, the Hotel Universel Quebec City is popular with travellers who require a centrally-located hotel with free parking and free Wi-Fi.
This hotel has 160 guest rooms, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. The hotel offers an indoor pool, a spa, a fitness centre, meeting/banquet space, a business centre, vending machines and free parking. Pets are not permitted, and the hotel offers wheelchair accessible rooms.
Chez Greco offers on-site dining, and serves breakfast, lunch and dinner daily. Shopping is located at Quartier Petit Champlain (a 5-minute drive northeast of the hotel). Les Galeries de la Capital Shopping Centre is an 8-minute drive north.
The Plains of Abraham is an 8-minute drive northeast of the Hotel Universel, while the Pepsi Coliseum is about an 11-minute drive northward. The Quebec Aquarium is located roughly 8-minutes south, and Jean Lesage International Airport (YQM) is 15 minutes west of the hotel by car. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on March 2, 2013: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible.
The GoodThe majority of reviews consulted for this analysis were positive with praise for the hotel's staff, rooms and pool area.
Many guests offered compliments to the hotel's staff. They were characterized as helpful, friendly, bilingual and courteous.
The hotel's accommodations were praised by numerous lodgers. The rooms were described as spacious, well equipped, and clean, with good water pressure and comfortable beds. It should be mentioned however, that a few guests complained of worn carpet and chipped paint in their rooms.
Several reviewers were pleased with the hotel's pool and atrium area. They described it as well decorated, relaxing and inviting, with tropical birds and plants, and a great design.
The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints about the air conditioning units and noise transfer.
Several guests complained about the air conditioning units in their rooms. They described them as inefficient, broken, and noisy to the point of interrupting sleep. It was mentioned that staff were unable to fix the issues upon complaint.
Noise transfer was mentioned by some guests during their stay. They reported noise coming from the pool area after closing hours, as well as noise from neighbours in adjacent rooms and in-room air conditioning and heating units.
Booking.com guest reviews rated the hotel 7.9 out of 10 from 180 reviews.
TripAdvisor.com guest reviews ranked the hotel #58 of 95 Quebec City hotels from 115 reviews.
The author called the hotel on March 2, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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