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Hotel Sepia

Hotel Sepia is a 4 star hotel in Quebec City, Quebec, Canada 3135 chemin St-Louis, Quebec City, QC, Canada
Estimated Price
$130
CAD
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Amenities
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Stylish and modern rooms offering good service and value, 10 minutes to Old Quebec

Pros 
  • Free Wi-Fi, free seasonal downtown shuttle, free parking
  • The hotel's staff were praised for their helpful and bilingual service
  • Many guests were pleased with the hotel's value and affordable rates
  • Several reviewers enjoyed their clean and modern rooms
Cons 
  • Some guests were disappointed with their small rooms and non-functional layout
  • The additional charge for in-room coffee was a source of some complaints by lodgers

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Editor's Analysis
Updated on Jun 29, 2014
Overview
Located about a 10-minute drive from Old Quebec and a 2-minute drive from the nearest Trans-Canada Highway on-ramp, the Hotel Sepia is geared towards business who require a hotel with meeting/conference space, easy highway access and an on-site restaurant and leisure travellers wanting to visit Old Quebec, without staying right downtown.

This hotel has 80 air-conditioned guest rooms and suites, all of which offer one king or two queen beds, free Wi-Fi, and LCD flat panel TV with cable channels, an iPod docking station, an iPad, an iHome clock radio with MP3, a Nespresso coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a jetted tub and bathrobe for each guest are also available. All rooms are professionally designed with comfortable, pillow top beds, fine bed linens with goose down duvets and high-style modern furniture.

Hotel amenities include a seasonal outdoor pool, fitness facilities, a business centre, meeting and conference space, a bar, free parking and a free summer shuttle to Old Quebec (check with hotel for details). On-site dining can be found at Le Galopin, which offers breakfast and dinner daily as well as lunch on weekdays. Pets are not permitted, and the hotel does not offer wheelchair-accessible rooms.

The Sainte-Foy Via Rail station is roughly an 8-minute walk southwestward, while Laval University is an 8-minute drive northeast of the hotel. Quebec Aquarium can be found 7 minutes away on foot, and Jean Lesage International Airport (YQB) is about a 13-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, not wheelchair accessible. (Call date: April 11, 2013)
The Good
The majority of critiques consulted for this analysis were positive, with guests offering praise for the hotel's staff, value and location.

The hotel's staff were the source of many compliments by reviewers, and were characterized as friendly, welcoming and helpful. One guest remarked that the front desk staff were polite, bilingual and knowledgeable about area restaurants.

Numerous guests were pleased with the hotel's value, describing the rates as affordable and reasonable, and citing the seasonal free shuttle to Old Quebec and free parking as factors contributing to its worth. One guest pointed out that taking the shuttle means saving on downtown parking and transportation fees. A few guests were disappointed with the additional charges for the in-room coffee, however (see below).

Several lodgers enjoyed the hotel's location. They found it to be close to restaurants, the Quebec Aquarium, the bus stop, shopping and Jean Lesage Airport.

The hotel's rooms were also praised by several guests, who described them as clean and modern, with comfortable beds and quality linens. It should be noted however, that there were some complaints about the rooms' layouts (see below).

The Bad
While the majority of reviews sourced for this analysis were positive, there were a few common complaints about the rooms' layouts, the additional in-room coffee charge and noise transfer.

While the majority of reviewers described their rooms as clean and modern, some guests were disappointed with the layout. These reviewers found their rooms to be too small with no storage area for luggage, and they also reported there was nowhere to put toiletries in the bathroom.

Some guests were upset they were charged for the in-room coffee machine capsules, and felt these should have been included in the room price.

Noise transfer was mentioned by a few guests. They reported being able to hear guests in adjacent and overhead rooms as well as guests in the hallways. People also reported hearing traffic noise from the road outside.
Expedia.com guest reviews rated the hotel 4.2 out of 5 with a 90% recommendation rate from 407 reviews.

Booking.com guest reviews rated the hotel 8.7 out of 10 from 369 reviews.

TripAdvisor.com guest reviews ranked the hotel #29 out of 96 Quebec City hotels with an average rating of 4 out of 5 from 241 reviews.

The author called the hotel on April 11, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.3
Very Good

#46 out of 85
Guest Rating Explained
Rating: 8.3 / 10 Details

No. of guest reviews: 128
Guest Recommended: Yes
Guest Ranking Explained

Hotel Sepia is #46 out of 85 hotels in Quebec City ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Albany, NY CA rated Hotel Sepia 1 out of 10 on October 23, 2011 Verified Guest Hotel Review

"Their only Internet terminal is in the lobby and it was deliberately set at the most uncomfortable height imaginable. To ensure, as they told me, "people won't stay there an hour". Call me old fashioned, but I don't believe it's a hotel's responsibility to make its guests uncomfortable! Never again. Bed was too high. Floors were hard. Heater was slow to start."
Hotel review by guest is Positive
Claude rated Hotel Sepia 9 out of 10 on November 27, 2010 Verified Guest Hotel Review

"everything was fine mainly the amability of the employees."
Hotel review by guest is Positive
John from Mississauga, ON CA rated Hotel Sepia 9 out of 10 on April 27, 2010 Verified Guest Hotel Review

"Close to the main highway/Easy to get to Old city for value"
"Great location near the main highway. Easy to find. Comfortable, quiet, easy access down to the "old city". Very modern look to the rooms. Great TV."
Show older reviews
Hotel review by guest is Positive
Linda from Gatineau, QC CA rated Hotel Sepia 10 out of 10 on September 26, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Martin from Belleisle Creek, NB CA rated Hotel Sepia 8 out of 10 on August 21, 2009 Verified Guest Hotel Review

"When we registered at the Sepia the lady at the front desk gave us a very informative and much appreciated presentation on the activities in the city. Our room was very clean and in good repair. The bed was comfortable and there were lots of pillows to chose from. The water was hot and the water pressure was very good. I would have preferred complimentary coffee in the room rather than the user paid expresso maker. The shuttle bus stop was close to the hotel and easy to use. We had the breakfast buffet in the hotel restaurant. It was very reasonably priced and there was lots of good food to chose from."
Hotel review by guest is Positive
Kathleen from Richibucto Road, NB CA rated Hotel Sepia 8 out of 10 on February 06, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Jeanne from Rothesay, NB CA rated Hotel Sepia 9 out of 10 on September 06, 2004 Verified Guest Hotel Review

"the air conditioning is very noisy & if it had been hotter outside we could not have gotten any sleep due to the noise. beds are very comfortable & hotel is clean with a good restaurant."
Hotel review by guest is Positive
Daniel from Montreal, QC CA rated Hotel Sepia 10 out of 10 on May 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Michel from Rosemere, QC CA rated Hotel Sepia 9 out of 10 on May 14, 2004 Verified Guest Hotel Review

"One of the most comfortable bed I have ever had in an hotel... made it hard to get up in the morning."


Amenities

  • Business Center
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Tour Desk
  • Bar / Lounge
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Office Supplies
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Outdoor heated pool
  • Luggage Storage
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking
  • Pillow Top Mattress

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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