The GoodPositive reviews for this property greatly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and well appointed. One reviewer described her room as "stylish", while another guest said that his room was "unique". Several reviewers found their beds to be comfortable and several guests mentioned that their bathrooms were spacious. Several guests noted that their rooms were quiet.
Many reviewers found the location convenient for exploring Old Québec on foot. Guests mentioned walking to restaurants, shops, the waterfront, cafés, and the Museum of Civilization (2-minute walk away). One reviewer said that this hotel was within "walking distance to everything".
The staff were frequently complimented in the reviews, and guests described the staff throughout the hotel as friendly, helpful, attentive, caring, and quick to answer questions or provide recommendations and directions. One guest mentioned that the hotel manager volunteered to carry his bags to the room.
Many guests praised the food at the free breakfast and one reviewer specifically mentioned that the scrambled eggs were delicious. A couple of guests also complimented the food at the on-site restaurant, "Toast!".
The Bad
As mentioned above, positive reviews for this hotel greatly outnumbered negative reviews, among the reviews sourced for this analysis. There were very few complaints or concerns found for this property.
A few guests found the off-site parking facility to be an inconvenience and one reviewer thought that the parking fees ($15 per night) were expensive.
A few reviewers thought that their rooms lacked storage space for personal items.
Isolated complaints included: noisy in-room air conditioning units, guest room windows did not open, and expensive room rates.
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 90% of 10 guests recommending the property.
TripAdvisor.ca ranked this hotel #10 out of 93 properties in Québec City, from 199 reviews.
Hotels.com gave this property an average score of 4.5 out of 5.0, based on 33 guest reviews.
Verified by a front desk agent on September 24, 2012: The free breakfast is served daily from 7:00 am - 10:00 am.
