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Hotel Clarendon

Hotel Clarendon is a 4 star hotel in Quebec City, Quebec, Canada 57 Rue Ste-Anne, Quebec City, QC, Canada
Estimated Price
$152
CAD
Photo 1 - Hotel Clarendon, 57 Rue Ste-Anne, Quebec City, QC, Canada Show All Photos
Central Old Québec location, friendly service, good food, but small rooms
Pros 
  • Free Wi-Fi
  • Many guests found the location convenient for exploring Old Québec on foot
  • The staff were frequently complimented for their friendly and helpful service
  • Several reviewers praised the food at the on-site restaurant
  • A few guests described their rooms as clean
Cons 
  • Several reviewers described their rooms as small
  • A few guests thought that the room rates were expensive

Other Hotels in the Area
Hotel Sainte-Anne Quebec City (0.1 km)
Auberge La Ripaille Hotel Quebec City (0.2 km)
Le Champlain Hotel (0.2 km)
Fairmont Le Chateau Frontenac (0.2 km)
L'Hotel du Vieux Quebec (0.2 km)
Auberge La Caravelle (0.2 km)
Hotel Louisbourg (0.3 km)
Hotel Manoir Victoria (0.3 km)
Hotel Chateau Bellevue (0.3 km)
Hotel l'Ermitage (0.3 km)
Le Manoir d'Auteuil (0.3 km)
Hotel Acadia Quebec City (0.4 km)

This Hotel is in...
Downtown Quebec City
Vieux Quebec

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Editor's Analysis
Updated on Sep 18, 2012
Overview
This property is the oldest hotel in Old Québec and is situated next to the Price Building (the tallest building in Old Québec) and is ideal for guests who are looking to explore Old Québec on foot. The hotel is within a 3-minute walk of Château Frontenac (National Historic Site and hotel) and a 5-minute walk from the Quartier Petit Champlain (boutique shopping area). This location also provides convenient access to horse and carriage rides (carriage stand is located outside the front entrance).

This property is 100% smoke-free and all 143 rooms and suites include individual climate control, a coffeemaker, an iron and ironing board, free Wi-FI, and a TV with pay-per-view movies. Rooms may be furnished with 1 or 2 double or queen beds. Suites at this property provide more spacious accommodations and are configured with a sitting area and a work desk. Suites may be furnished with 2 double beds, 1 queen bed, or 1 king bed. 

Valet parking (the only parking option) is available for $25 per night and pets are not permitted.

The on-site restaurant, Le Charles Baillairge, serves breakfast (7:00 am - 10:30 am) and dinner. There is also an on-site jazz bar. Room service is available.

On-site amenities include meeting and banquet spaces, free newspapers, a fitness centre, a business centre, bell and concierge services, safe deposit boxes, and dry cleaning service (extra fees apply).

The Saint Lawrence River waterfront and the Québec-Levis ferry terminal are an 8-minute walk from this hotel. The Québec Citadel (Historic Fort) is an 11-minute walk or a 2-minute drive away, while The Plains of Abraham (historic battlefield, festival and concert venue) is 5 minutes away by car. The entertainment district of downtown Québec City (including the performing arts venue, Le Grand Théâtre de Québec) is about a 5-minute drive away.

The Québec City International Airport (YQB) is 25 minutes away by car. (All walking and driving time estimates: Google Maps)
The Good
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis.

Many guest found the location convenient for exploring Old Québec on foot. One reviewer described the location as "perfect" for accessing attractions and another guest said, at this hotel, there is "no need for a car".

The staff throughout the hotel were frequently complimented and guests described the staff members as friendly, helpful, and quick to provide recommendations and directions. One reviewer said that "the service was grand".

A few guests described their rooms as clean and well-appointed. A few reviewers also praised the views of Old Québec, the Saint Lawrence River, and the Château Frontenac, from their guest rooms.

Several reviewers praised the food and the attentive wait staff at the on-site restaurant.

The following amenities were mentioned by guests as value-added features: valet parking, on-site jazz bar, free Wi-Fi, and in-room coffeemakers.

The Bad
As mentioned above, positive reviews for this property outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns mentioned by guests and a few isolated complaints.

Several guests described their rooms as small.

A few reviewers thought that the room rates were expensive and a couple of guests thought that the on-site restaurant was overpriced. 

While many guests complimented the customer service at this hotel (as mentioned above) a few reviewers were disappointed by the service. One guest thought that the staff were snobbish because he did not speak French and a couple of reviewers did not receive the room that they had reserved.

Isolated complaints included: expensive parking fees ($25 per night), loud in-room air conditioning units, and uncomfortable beds.
Expedia.ca gave this hotel an average score of 4.3 out of 5.0, with 94% of 333 guests recommending the property.

TripAdvisor.ca ranked this hotel #46 out of 93 properties in Québec City, from 477 reviews.

Hotels.com gave this property an average score of 4.2 out of 5.0, based on 256 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

8.3
Very Good

#29 out of 62
Guest Rating Explained
Rating: 8.3 / 10 Details

No. of guest reviews: 1143
Guest Recommended: Yes
Guest Ranking Explained

Hotel Clarendon is #29 out of 62 hotels in Quebec City ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Tanis from Toronto, ON CA rated Hotel Clarendon 9 out of 10 on October 23, 2011 Verified Guest Hotel Review

"Nice to get away"
"From the moment we arrived at the hotel they were very helpful.Do to the weather we had dinner in the hotel. The food was amazing full of flavor and the presentation was a delight. The live jazz was some of the best I have heard in a long time. Entering the hotel room I found it to be very clean, spacious with an Ironing board in the closet along with an Iron that was handy. Beds are firm and very comfortable. Bathroom was a nice size with a very deep bathtub. You could not ask for a better location everything was so close within walking distance and the young men (concierge) are very helpful they made our trip that much better."


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Hotel review by guest is Negative
Verified Guest from Belwood, ON CA rated Hotel Clarendon 9 out of 10 on October 13, 2011 Verified Guest Hotel Review

"Best deal ever"
"This is a charming hotel, with an excellent restaurant, very helpful staff. The ambience is delightful and the location was ideal for exploring old Quebec. The rooms have an old world charm with great individuality, but have every amenity that you need. I will certainly return."


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Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Hotel Clarendon 8 out of 10 on August 08, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Georgi from Richmond Hill, ON CA rated Hotel Clarendon 7 out of 10 on July 26, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Fernando from Alella - Barcelona, ES rated Hotel Clarendon 9 out of 10 on August 10, 2009 Verified Guest Hotel Review

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Hotel review by guest is Positive
Paulette from Vancouver, BC CA rated Hotel Clarendon 8 out of 10 on June 21, 2006 Verified Guest Hotel Review

"Extremely noisy on "Old Qubec" side. Would recommend to take a room on the quiet side. Food is certainly nothing to write home about, which is a shame for such a place. Rooms are nice."

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Hotel review by guest is Positive
James from Essex Junction, VT US rated Hotel Clarendon 7 out of 10 on August 29, 2005 Verified Guest Hotel Review

"This was the second time I stayed at the Hotel Clarendon. The place is beautiful. I do have a couple of things that really bothered me this time. First, We requested a non smoking room. We were on the first floor and getting off the elevator the smell of a smoking floor was evident. The room smelled of smoke. However, it was a smaller annoyance than other smoking rooms. The linnen did not smell of smoke, which would have been intollerable. Second, when I showed up, I parked in the front. My wife stayed with the car, waiting for the valet, while I checked in and brought most of our bags to our room. When I came out she was still standing there, I waited another 15 minutes, then went to park my car myself. Otherwise the city is amazing and I would recommend it to anyone, but the hotel was only average."

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Hotel review by guest is Positive
Brendon from Bridgeman Downs, QL AU rated Hotel Clarendon 8 out of 10 on August 21, 2005 Verified Guest Hotel Review

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Hotel review by guest is Negative
Bruce from West Sacramento, CA US rated Hotel Clarendon 4 out of 10 on August 19, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Richard from Sheffield, MA US rated Hotel Clarendon 8 out of 10 on August 03, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Louise from Ottawa, ON CA rated Hotel Clarendon 10 out of 10 on July 14, 2005 Verified Guest Hotel Review

"My sister and I thoroughly enjoyed our stay at the Clarendon Hotel. It was a superb experience. The staff were very welcoming and helpful. Our hotel room was very quiet and had its own quiet climate control which was very welcome as the temperature during our stay was very warm. We felt very safe walking around this lovely and interesting tourist area. The buffet breakfast in the hotel is top notch. The dining room is very classy and the service is excellent. I listened to some great live jazz music in the hotel lounge. The hotel is a very short cab ride from the VIA train station. I would recommend the Clarendon hotel in a heartbeat and hope to return there again in the future."

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Hotel review by guest is Positive
Patti from Burnaby, BC CA rated Hotel Clarendon 6 out of 10 on July 12, 2005 Verified Guest Hotel Review

"I was surprised that we had to PAY for extra coffee. I have never had to do so before - we had just spent 8 night in Montreal and one in Ottawa. I talked to the desk who suggested it wasn't her problem but a decision made and common of all hotels. I think it is tacky to make us pay $1.25 for another coffee. Also windows that opened would have made the room more comfortable, we were 4 in a room! Other than that the business centre was convenient. The location was excellent."

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Hotel review by guest is Positive
Jim from Chicago, IL US rated Hotel Clarendon 8 out of 10 on June 25, 2005 Verified Guest Hotel Review

"Very nice, historic hotel right in the middle of historic Quebec."

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Hotel review by guest is Positive
Jack from Fairfield, ME US rated Hotel Clarendon 9 out of 10 on February 05, 2005 Verified Guest Hotel Review

"Very convenient location, wonderful staff. We appreciated the valet parking as city streets were crowded and parking very limited. All in all, a pleasant surprise, we will be back."

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Hotel review by guest is Positive
Bruce from Milford, CT US rated Hotel Clarendon 9 out of 10 on July 18, 2004 Verified Guest Hotel Review

"We've stayed here before and the refurbished rooms were very nice. Only issue is the service in the lounge/jazz bar. We would go there for a pre-evening drink each night and the service was pleasant but inattentive. Other customers had to go to the bar to get another round of drinks, which is inappropriate. Other than that, I love the place and would readily stay there again."

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Hotel review by guest is Positive
Natalie from St Kilda, VC AU rated Hotel Clarendon 8 out of 10 on February 01, 2004 Verified Guest Hotel Review

"We had a most enjoyable stay at the hotel, however the shower in the hotel room was almost dangerous - the water would switch from being relatively warm to being dangerously hot, I would suggest it is something that should be looked at."

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Hotel review by guest is Positive
Karen from Montreal, QC CA rated Hotel Clarendon 9 out of 10 on November 26, 2003 Verified Guest Hotel Review

"Since the renovations the Hotel has the charm of an Old Qubec city hotel along with the freshness of a building just renovated. It was great. Karen"

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Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Hotel Clarendon 8 out of 10 on November 10, 2003 Verified Guest Hotel Review

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Hotel Address: 57 Rue Ste-Anne, Quebec City, QC, Canada

Overview & Amenities


Hotel Clarendon

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Concierge
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • ATM / Cash Machine
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Porters
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • CD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Garden
  • Computer
  • Photocopier
  • Office Supplies
  • Ballroom
  • Ceremonies
  • Custom event planning available
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Bathtub/Shower Combination
  • Pub
  • Breakfast in the Room
  • Luggage Storage
  • Vending Machines

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Nearby Cities
St. Nicolas (4.5 km)
Levis (8.8 km)
Boischatel (15.5 km)
Lac Delage (22.0 km)
Saint-Apollinaire (25.2 km)

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