This property is the oldest hotel in Old Québec and is situated next to the Price Building (the tallest building in Old Québec) and is ideal for guests who are looking to explore Old Québec on foot. The hotel is within a 3-minute walk of Château Frontenac (National Historic Site and hotel) and a 5-minute walk from the Quartier Petit Champlain (boutique shopping area). This location also provides convenient access to horse and carriage rides (carriage stand is located outside the front entrance).

This property is 100% smoke-free and all 143 rooms and suites include individual climate control, a coffeemaker, an iron and ironing board, free Wi-FI, and a TV with pay-per-view movies. Rooms may be furnished with 1 or 2 double or queen beds. Suites at this property provide more spacious accommodations and are configured with a sitting area and a work desk. Suites may be furnished with 2 double beds, 1 queen bed, or 1 king bed. 

Valet parking (the only parking option) is available for $25 per night and pets are not permitted.

The on-site restaurant, Le Charles Baillairge, serves breakfast (7:00 am - 10:30 am) and dinner. There is also an on-site jazz bar. Room service is available.

On-site amenities include meeting and banquet spaces, free newspapers, a fitness centre, a business centre, bell and concierge services, safe deposit boxes, and dry cleaning service (extra fees apply).

Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis.

Many guest found the location convenient for exploring Old Québec on foot. One reviewer described the location as "perfect" for accessing attractions and another guest said, at this hotel, there is "no need for a car".

The staff throughout the hotel were frequently complimented and guests described the staff members as friendly, helpful, and quick to provide recommendations and directions. One reviewer said that "the service was grand".

A few guests described their rooms as clean and well-appointed. A few reviewers also praised the views of Old Québec, the Saint Lawrence River, and the Château Frontenac, from their guest rooms.

As mentioned above, positive reviews for this property outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns mentioned by guests and a few isolated complaints.

Several guests described their rooms as small.

A few reviewers thought that the room rates were expensive and a couple of guests thought that the on-site restaurant was overpriced. 

While many guests complimented the customer service at this hotel (as mentioned above) a few reviewers were disappointed by the service. One guest thought that the staff were snobbish because he did not speak French and a couple of reviewers did not receive the room that they had reserved.

Isolated complaints included: expensive parking fees ($25 per night), loud in-room air conditioning units, and uncomfortable beds.