OverviewThis property is located in downtown Québec City and is ideal for both business travellers and tourists who prefer to explore the downtown area on foot. The Convention Centre is a 5-minute walk away, while the Québec Citadel (historic fort) and the Plains of Abraham (historic battlefield and concert/festival venue) are both about a 7-minute walk away.
This hotel is 100% smoke-free and all rooms include a TV with pay-per-view movies, an iron and ironing board, a coffeemaker, a safe, and air conditioning. Select rooms also include a fireplace, a work desk, and turn-down service. Rooms may be furnished with 1 double bed, 2 double beds, 1 queen bed, or 1 king bed. This hotel also offers Vice-Presidential and Presidential suites, which provide more spacious accommodations for guests who may need to host a group of people (suites accommodate up to 25 guests and sleep up to 6 guests). Wi-Fi service is available in all rooms and suites for an additional fee of $15 per 24 hours.
Self-parking is available on site for $20 per night, while valet parking is $24 per night (includes unlimited in-out privileges). Pets are not permitted.
The on-site restaurant serves breakfast, lunch, and dinner. Room service is also available.
Recreational facilities include a fitness centre, an indoor saltwater pool, a Finnish sauna, a spa, and outdoor hot tubs (seasonal). Other on-site amenities and services include free newspapers, concierge services, dry cleaning (extra fees apply), a gift shop, in-room massage services (extra fees apply), electronic wine bars, and 17 meeting rooms.
The Grand Théâtre de Québec is 7 minutes away on foot. Attractions in Old Québec, including the Château Frontenac (historic site and hotel), boutique shopping at the Quartier Petit Champlain, and the Québec-Levis ferry, are about 10-15 minutes away on foot.
The Québec City International Airport (YQB) is a 25-minute drive away. (All walking and driving time estimates: Google Maps)
The GoodPositive reviews for this property greatly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean and several reviewers thought that their rooms were well appointed. A few guests mentioned that they had pleasant views of the city or of the Plains of Abraham from their rooms.
The staff were frequently complimented for their friendly and accommodating service. A few guests specifically mentioned that the concierge staff were knowledgeable and helpful. One reviewer said that the customer service at this hotel was "excellent".
Many reviewers found the location ideal for accessing downtown attractions and Old Québec on foot. Several guests noted that there were many restaurants within walking distance. One reviewer said that horse and carriage rides could be accessed in front of the hotel.
Several guests thought that this hotel offered good value for the money they paid. The following on-site amenities were mentioned as value-added features: electronic wine bars, indoor pool, and 2 outdoor hot tubs.
The Bad
As mentioned above, positive reviews for this hotel greatly outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints found for this property.
Several guests described their rooms as small and several reviewers found their beds to be uncomfortably firm.
A few reviewers thought that the fees for parking were expensive ($20 per night) and a few guests complained about paying additional fees for Wi-Fi service ($15 per 24 hours).
Isolated complaints included: guest room garbage cans were not emptied on a daily basis, noise disturbances from street traffic, and poor food at the on-site restaurant.
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 87% of 62 guests recommending the property.
TripAdvisor.ca ranked this property #48 out of 93 hotels in Québec City, from 347 reviews.
Hotels.com gave this property an average score of 4.1 out of 5.0, based on 120 guest reviews.
