OverviewThis hotel is located in Old Québec and is situated adjacent to the Museum of Civilization. This property is about a 3-minute walk from the Saint Lawrence River waterfront. This is a luxury boutique hotel and is ideal for guests who prefer to explore the Old Québec area on foot.
This property is 100% smoke-free and all 60 rooms and suites include a flat-screen TV with a DVD player and surround sound, iPod docks, a work table, free Wi-Fi, an iron and ironing board, a safe, bathrobes, and a single-brew coffeemaker. Suites provide more spacious accommodations with separate living and bedroom areas. Both rooms and suites may be furnished with 1 queen bed or 1 king bed.
Valet parking is available for $21 per night (includes unlimited in-out privileges) and pets are not permitted.
The on-site restaurant, Matto 71, serves lunch and dinner. Reservations are recommended and room service is also available. Select room packages include a free breakfast which is served daily from 7:00am - 10:00am.
Other on-site amenities include free DVD rentals, free coffee in the lobby, overnight dry cleaning (extra fees apply), concierge services, a business centre, a fitness centre, massage services (extra fees apply), meeting rooms, and a gift shop.
Boutique shopping at Quartier Petit Champlain is a 5-minute walk from this hotel and the Château Frontenac is 8 minutes away on foot. The Old Port Farmer`s Market is also about an 8-minute walk away. Downtown Québec City attractions are about a 5-10 minute drive from this hotel and include the Québec City Convention Centre, the Grand Théâtre de Québec (performing arts venue), the Québec Citadel (historic fort), and the Plains of Abraham (historic battlefield and concert/festival venue).
The Québec City International Airport (YQB) is about 25-30 minutes away by car. (All walking and driving time estimates: Google Maps).
Verified by a front desk agent on September 24, 2012: Valet parking is available for $21 per night and includes unlimited in-out privileges.
The GoodAmong the reviews used for this analysis, most guests described positive overall experiences at this hotel.
Many guests described their rooms as clean and one reviewer said that his room was "spotless". Many guests thought that their rooms were well appointed and many reviewers also noted that their rooms had high ceilings. A couple of guests said that their rooms were spacious. A couple of reviewers mentioned that they had pleasant views of the Saint Lawrence River and of Old Québec from their rooms.
Many reviewers found the location ideal for exploring Old Québec on foot and guests described walking to shops, restaurants, museums, bars, cafés, and the waterfront.
The staff throughout the hotel were frequently described as friendly, helpful, and professional. The concierge staff were specifically mentioned for their knowledgeable service. One reviewer said that the customer service at this property was "exceptional".
Many guests praised the breakfast at the on-site restaurant (free with select room packages).
A few reviewers thought that the room rates were reasonable and that this hotel offered good value for the money they spent. Guests described the in-room coffeemakers, the in-room TVs with surround sound, and the free coffee in the lobby as value added features.
The Bad
As mentioned above, most reviewers described positive experiences at this hotel, among the reviews sourced for this analysis and there were few complaints and concerns found among the guest reviews.
A couple of guests complained that their rooms were not equipped with a mini-fridge.
Other isolated complaints included: noisy in-room air conditioning units, noisy plumbing, expensive fees for valet parking ($21 per night), and insufficient in-room lighting.
Expedia.ca gave this hotel an average score of 4.8 out of 5.0, with 95% of 56 guests recommending the property.
TripAdvisor.ca ranked this hotel #13 out of 93 properties in Québec City, from 278 reviews.
Hotels.com gave this property an average score of 4.8 out of 5.0, based on 59 guest reviews.
Verified by a front desk agent on September 24, 2012: Valet parking is available for $21 per night and includes unlimited in-out privileges.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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