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Helpful staff and modern rooms, some concerns with location and breakfast choice

Pros
  • Free Wi-Fi, free breakfast, free parking
  • Many guests were pleased with the level of customer service they received
  • The hotel's rooms were praised for their modern decor and spaciousness
  • Several lodgers praised the hotel's location for its proximity to restaurants and highway access
Cons
  • Some guests found the hotel to be too far from Old Quebec
  • The free breakfast was a disappointment for its lack of healthy choices by a few lodgers
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Freebies
Free Wi-Fi
Free Breakfast
Free Parking
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Editor's Analysis
Updated Apr 12, 2013
Overview
Located a half-minute's drive from the nearest Trans-Canada Highway on-ramp and about a 13-minute drive from the Quebec City Convention Centre, the Holiday Inn Express Quebec City is suited to business and vacation travellers who require a hotel with easy highway access and a complimentary buffet breakfast.

This non-smoking hotel has 88 air-conditioned guest rooms and suites, all of which offer one king or two queen beds, free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a desk, a hair dryer and an iron and ironing board. Rooms with a separate bedroom and a seating area with a sofabed are also available.

Hotel amenities include a seasonal outdoor pool, a business centre, a fitness room and meeting/banquet facilities, free parking and a free breakfast. Accessible rooms are available upon request pets are not permitted.


Restaurant le Galopin is roughly a 4-minute walk southeast, while the Quebec Aquarium is a 2-minute drive from the hotel. Laval University is a 7-minute drive northeast, and Jean Lesage International Airport (YQB) is approximately a 12-minute drive northwest. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call date: April 11, 2013)
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The Good
The majority of reviews consulted for this analysis were positive, and guests commonly complimented the hotel's staff, rooms and location.

Many lodgers were pleased with the level of customer service they received, and found the staff to be helpful, friendly, bilingual and professional. One reviewer particularly praised the reception staff.

The hotel's accommodations were complimented by numerous guests. They described their rooms as clean, modern, bright and spacious, with comfortable beds and strong Wi-Fi signals.

Several reviewers praised the hotel's location. They found it to be close to restaurants, a supermarket, highway access, Quebec Aquarium and shopping. One guest described it as "close to everything in Quebec". It should be noted however, that some guests had complaints about the location (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's the location and free breakfast.

While many reviewers were pleased with the hotel's location, some were not pleased, and found the hotel to be too far away from Old Quebec and other tourist attractions. These guests also suggested the hotel would be better suited to those with a vehicle.

Some guests were pleased with the quality and variety of the free breakfast, however a few reviewers were not satisfied. These reviewers expressed concern about the lack of healthy options available (such as muesli), and were also disappointed the hotel uses plastic cutlery and paper plates instead of eco-friendly options.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #16 out of 96 Quebec City hotels with an average rating of 4.5 out of 5 from 218 reviews.

Expedia.ca guest reviews rated the hotel 4.5 out of 5 with a 99% recommendation rate from 139 reviews.

Booking.com guest reviews rated the hotel 9.3 out of 10 from 50 reviews.

The author called the hotel on April 11, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.8
Very Good

Rated 8.8/10 based on 728 reviews

Ranked #21 out of 88 hotels in Quebec City

728
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8 out of 10 | John stayed February 03, 2006

"Rooms are tight for space"

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7 out of 10 | Kerry stayed June 27, 2004

"Air conditioner did not work properly. The rugs were wet and by the second day there was a musty smell in the room. �it could not be repaired as it was a week-end. The hotel offered no compensation only apologies."

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Map Marker Holiday Inn Express Quebec City
3145 Avenues Des Hotels, Quebec City, QC