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Central location and pleasant views, but additional fees for Wi-Fi and parking

Pros
  • Many guests described their rooms as clean and well appointed
  • Many reviewers found the location ideal for exploring the downtown area on foot
  • Many guests praised the views of the city and the river from their guest rooms
  • The staff was often complimented for their friendly and efficient service
  • A few reviewers praised the food at the on-site restaurant
Cons
  • A few guests complained about the additional fees for Wi-Fi ($12.95 per 24 hours) and parking ($18 per night for self-parking)
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Rates & Availability
Editor's Analysis
Updated Sep 18, 2012
Overview
This hotel is located in downtown Québec City and features views of Old Québec and the Saint Lawrence River. This hotel is ideal for business travellers looking to access the Québec Convention Centre (less than 1-minute walk away) and tourists who want to explore the downtown entertainment district on foot. The Grand Théâtre de Québec (performing arts venue) and the Québec Citadel (historic fort) are both about a 9-minute walk away.

All rooms include floor-to-ceiling windows, individual climate control, a flat screen TV with pay-per-view movies, a work desk and ergonomic chair, a safe, a make-up/shaving mirror, an iron and ironing board, and a coffeemaker. Wi-Fi is available for an additional fee of $12.95 per 24 hours. Rooms may be furnished with either 1 king bed or 2 double beds. Suites offer more spacious accommodations and include separate living, dining, and bedroom areas. Suites are furnished with king beds.

On-site self-parking is $18 per night, while valet parking is available for $27 per night. Pets are permitted for an additional fee of $25 per stay.

Guests on the executive floor also receive free Wi-Fi, a free breakfast (served daily from 6:30 am - 10:00 am), and free evening hors d'oeuvres.

There are two on-site restaurants at this hotel. Allegro serves breakfast (buffet), lunch, and dinner. Restaurant Le23 serves lunch only.

Other on-site amenities include a heated outdoor pool (all seasons), a sauna, massage services (extra fees apply), a fitness centre, a business centre, concierge services, meeting/banquet space, and an on-site car rental kiosk.

The Old Québec (and Old Port) district is about a 6-minute drive or 12-minute walk away and features boutique shopping (Quartier Petit Champlain), Le Château Frontenac (historic site and hotel), and the Saint Lawrence River waterfront (including the ferry to Levis). The Plains of Abraham (historic battlefield and festival/concert venue) is 4 minutes away by car or 18 minutes away on foot.

The Québec International Airport (YQB) is a 23-minute drive away. (All walking and driving time estimates: Google Maps).
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The Good
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis.

Many guests described their rooms as clean and well appointed. One reviewer described her room as "spotless". A couple of guests specifically mentioned that their beds were comfortable.

Many reviewers praised the views of the city and the Saint Lawrence River from their guest rooms and from the pool area (located on the 3rd floor).

Many guests found the location ideal for accessing shopping, restaurants, attractions (including Old Québec), and entertainment venues on foot. One reviewer said that he "did not need a car" to explore the downtown area.

The friendly and helpful staff were complimented by several guests and one reviewer specifically stated that the valet staff were attentive.

A few reviewers described the on-site pool as clean and a value-added feature. One guest found the on-site car rental kiosk to be an added convenience.

A couple of guests praised the food at the on-site restaurant and from room service. One reviewer said that room service was prompt.
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The Bad
As mentioned above, positive reviews for this property greatly outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a couple of common complaints found.

A few guests complained about paying additional fees for Wi-Fi ($12.95 per 24 hours) and a couple of other reviewers found the additional fees for parking ($18 per night for self-parking) to be expensive. Another reviewer thought that both the room rates and the menu at the on-site restaurant were expensive.

While the front desk staff were described as efficient by several guests (as mentioned above), a couple of reviewers thought that the front desk was frequently understaffed. These guests complained about long waits at check-in.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 94% of 93 guests recommending the property.

TripAdvisor.ca ranked this hotel #37 out of 93 properties in Québec City, from 511 reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, based on 86 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.4
Very Good

Rated 8.4/10 based on 380 reviews

Ranked #41 out of 85 hotels in Quebec City


9 out of 10 | Verified Guest stayed January 01, 2011

"The pool is outdoor, and not very heated. So in the winter it's not great."

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10 out of 10 | Nestor stayed July 29, 2006

"keep up nthe good work"

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10 out of 10 | Jean-louis stayed January 01, 2005

"Well the hotel was great since they gave us a better room than asked for well that was because I wasnt in their computers and had no idea who i was. It was a good thing I printed out the conformation number of the reservation because I wouldn't of had anything. But again, great room."

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10 out of 10 | William stayed August 15, 2004

"The staff at this hotel was wonderful ! I have been all over the world , and the service and friendliness of the employees at your hotel were as good or better than any I have encountered . Hooray for them ."

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5 out of 10 | Kim stayed August 14, 2004

"had problems with the room service and tv."

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10 out of 10 | Theodore stayed May 22, 2004

"A really good hotel, located right near the walls to the old city and next to the houses of parliment."

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Map Marker Hilton Quebec
1100 Rene Levesque East, Quebec City, QC