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Hilton Quebec

Hilton Quebec is a 4 star hotel in Quebec City, Quebec, Canada 1100 Rene Levesque East, Quebec City, QC, Canada
Estimated Price
$226
CAD
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Guest Reviews
Amenities
Booking Information

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Central location and pleasant views, but additional fees for Wi-Fi and parking

Pros 
  • Many guests described their rooms as clean and well appointed
  • Many reviewers found the location ideal for exploring the downtown area on foot
  • Many guests praised the views of the city and the river from their guest rooms
  • The staff was often complimented for their friendly and efficient service
  • A few reviewers praised the food at the on-site restaurant
Cons 
  • A few guests complained about the additional fees for Wi-Fi ($12.95 per 24 hours) and parking ($18 per night for self-parking)

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Editor's Analysis
Updated on Sep 18, 2012
Overview
This hotel is located in downtown Québec City and features views of Old Québec and the Saint Lawrence River. This hotel is ideal for business travellers looking to access the Québec Convention Centre (less than 1-minute walk away) and tourists who want to explore the downtown entertainment district on foot. The Grand Théâtre de Québec (performing arts venue) and the Québec Citadel (historic fort) are both about a 9-minute walk away.

All rooms include floor-to-ceiling windows, individual climate control, a flat screen TV with pay-per-view movies, a work desk and ergonomic chair, a safe, a make-up/shaving mirror, an iron and ironing board, and a coffeemaker. Wi-Fi is available for an additional fee of $12.95 per 24 hours. Rooms may be furnished with either 1 king bed or 2 double beds. Suites offer more spacious accommodations and include separate living, dining, and bedroom areas. Suites are furnished with king beds.

On-site self-parking is $18 per night, while valet parking is available for $27 per night. Pets are permitted for an additional fee of $25 per stay.

Guests on the executive floor also receive free Wi-Fi, a free breakfast (served daily from 6:30 am - 10:00 am), and free evening hors d'oeuvres.

There are two on-site restaurants at this hotel. Allegro serves breakfast (buffet), lunch, and dinner. Restaurant Le23 serves lunch only.

Other on-site amenities include a heated outdoor pool (all seasons), a sauna, massage services (extra fees apply), a fitness centre, a business centre, concierge services, meeting/banquet space, and an on-site car rental kiosk.

The Old Québec (and Old Port) district is about a 6-minute drive or 12-minute walk away and features boutique shopping (Quartier Petit Champlain), Le Château Frontenac (historic site and hotel), and the Saint Lawrence River waterfront (including the ferry to Levis). The Plains of Abraham (historic battlefield and festival/concert venue) is 4 minutes away by car or 18 minutes away on foot.

The Québec International Airport (YQB) is a 23-minute drive away. (All walking and driving time estimates: Google Maps).
The Good
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis.

Many guests described their rooms as clean and well appointed. One reviewer described her room as "spotless". A couple of guests specifically mentioned that their beds were comfortable.

Many reviewers praised the views of the city and the Saint Lawrence River from their guest rooms and from the pool area (located on the 3rd floor).

Many guests found the location ideal for accessing shopping, restaurants, attractions (including Old Québec), and entertainment venues on foot. One reviewer said that he "did not need a car" to explore the downtown area.

The friendly and helpful staff were complimented by several guests and one reviewer specifically stated that the valet staff were attentive.

A few reviewers described the on-site pool as clean and a value-added feature. One guest found the on-site car rental kiosk to be an added convenience.

A couple of guests praised the food at the on-site restaurant and from room service. One reviewer said that room service was prompt.

The Bad
As mentioned above, positive reviews for this property greatly outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a couple of common complaints found.

A few guests complained about paying additional fees for Wi-Fi ($12.95 per 24 hours) and a couple of other reviewers found the additional fees for parking ($18 per night for self-parking) to be expensive. Another reviewer thought that both the room rates and the menu at the on-site restaurant were expensive.

While the front desk staff were described as efficient by several guests (as mentioned above), a couple of reviewers thought that the front desk was frequently understaffed. These guests complained about long waits at check-in.
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 94% of 93 guests recommending the property.

TripAdvisor.ca ranked this hotel #37 out of 93 properties in Québec City, from 511 reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, based on 86 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
8.4
Very Good

#37 out of 85
Guest Rating Explained
Rating: 8.4 / 10 Details

No. of guest reviews: 125
Guest Recommended: Yes
Guest Ranking Explained

Hilton Quebec is #37 out of 85 hotels in Quebec City ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated Hilton Quebec 9 out of 10 on August 17, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Wakefield, QC CA rated Hilton Quebec 10 out of 10 on July 05, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Kitchener, ON CA rated Hilton Quebec 9 out of 10 on January 01, 2011 Verified Guest Hotel Review

"The pool is outdoor, and not very heated. So in the winter it's not great."
Hotel review by guest is Positive
Susan from Dollard Des Ormeaux, QC CA rated Hilton Quebec 8 out of 10 on August 15, 2010 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Mississauga, ON CA rated Hilton Quebec 4 out of 10 on August 03, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Nestor from Aguadilla, PR US rated Hilton Quebec 10 out of 10 on July 29, 2006 Verified Guest Hotel Review

"keep up nthe good work"
Hotel review by guest is Positive
Michael from Sterl, WY rated Hilton Quebec 8 out of 10 on September 15, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Martin from Chomedy Laval, QC CA rated Hilton Quebec 9 out of 10 on August 28, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Basingstoke, GB rated Hilton Quebec 8 out of 10 on May 20, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Jean-louis from Ottawa, ON CA rated Hilton Quebec 10 out of 10 on January 01, 2005 Verified Guest Hotel Review

"Well the hotel was great since they gave us a better room than asked for well that was because I wasnt in their computers and had no idea who i was. It was a good thing I printed out the conformation number of the reservation because I wouldn't of had anything. But again, great room."
Hotel review by guest is Positive
Verified Guest from Cambridge, ON CA rated Hilton Quebec 8 out of 10 on October 30, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Rochester, NY US rated Hilton Quebec 10 out of 10 on August 15, 2004 Verified Guest Hotel Review

"The staff at this hotel was wonderful ! I have been all over the world , and the service and friendliness of the employees at your hotel were as good or better than any I have encountered . Hooray for them ."
Hotel review by guest is Negative
Kim from Saint Mazaar, CA rated Hilton Quebec 5 out of 10 on August 14, 2004 Verified Guest Hotel Review

"had problems with the room service and tv."
Hotel review by guest is Positive
John from London, GB rated Hilton Quebec 9 out of 10 on July 17, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Chris from Houston, TX US rated Hilton Quebec 8 out of 10 on July 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Oakville, ON CA rated Hilton Quebec 7 out of 10 on May 24, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Theodore from Lewiston, ME US rated Hilton Quebec 10 out of 10 on May 22, 2004 Verified Guest Hotel Review

"A really good hotel, located right near the walls to the old city and next to the houses of parliment."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Bicycle Rental
  • Shops
  • Excursions
  • Golf Course (nearby)
  • Cycling
  • Photocopier
  • Desk
  • Ticket Service
  • Ballroom
  • Meeting Coordinator
  • Video Conferencing
  • Custom event planning available
  • Disabled Accessible Rooms
  • Salon
  • Massage
  • Spa & Wellness Centre
  • Beauty Salon
  • Internet Connection (wireless)
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Outdoor
  • Outdoor heated pool
  • Kids Club
  • Highchairs
  • Pub
  • Packed Lunches
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Express Check-In/Check-Out
  • Self Laundry

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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