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Grand Times Hotel

Grand Times Hotel is a 4 star hotel in Quebec City, Quebec, Canada 5100 Boulevard des Galeries, Quebec City, QC, Canada
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Guest Reviews
Booking Information

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Close to shopping, great staff, but some concerns with selection at the free breakfast

  • Free Wi-Fi, free parking, free continental breakfast
  • Many guests were pleased with the hotel's proximity to Old Quebec and shopping
  • Numerous reviewers were pleased with the level of customer service they received
  • The hotel's rooms were praised for their cleanliness and size
  • Some guests were disappointed with the free breakfast's lack of variety
  • The hotel's pool was described as too small and too cold by some reviewers

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Rooms:1 Adults:2 Kids:0
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Editor's Analysis
Updated on Mar 4, 2013
Located an 8-minute walk from Les Galeries de la Capitale shopping centre and about a 15-minute drive to Old Quebec, the Grand Times Hotel is geared towards business and vacation travellers who prefer a hotel with meeting and conference space and extended kitchen amenities.

This hotel has 122 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a desk, an iron and ironing board, and a hair dryer. Standard rooms offer one or two queen beds, while various rooms with additional amenities such as a separate bedroom, a kitchenette, a fireplace, a seating area with a sofabed and a jetted tub are also available.

Hotel amenities include an indoor pool, fitness facilities, a business centre, meeting and conference space, and a free continental breakfast buffet. Parking is free, pets are not permitted, and the hotel does not offer wheelchair accessible rooms.

Jean Lesage International Airport (YQB) is roughly a 15-minute drive southwest of the Grand Times Hotel, while Laval University is about a 13-minute drive south. The Pepsi Coliseum can be found 12 minutes away by car, and Tim Horton's is less than a minute's walk from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on March 1, 2013: Free Wi-Fi, free parking, pets not permitted, not wheelchair accessible.

The Good
The majority of reviews consulted for this analysis were positive with much praise for the hotel's location, staff and rooms.

The hotel's location was a source of many compliments by reviewers. It was found to be close to Les Galeries de la Capitale shopping mall, restaurants, the airport, highway access, Old Quebec City, a grocery store, and a liquore store. It should be noted however that reviewers felt the hotel was better suited to those with a vehicle.

Numerous guests were pleased with the hotel's staff and characterized them as friendly, courteous and helpful.

Several lodgers praised the hotel's accommodations. They described their rooms as being spacious, quiet, modern and clean, with comfortable beds and simple decor.

The hotel's value was also a source of some compliments. The rates were described as reasonable. The free parking and Wi-Fi were also mentioned as contributing to the hotel's value.

The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints about the free breakfast and the pool.

Some guests were disappointed with the hotel's complimentary breakfast and felt it lacked selection and would have preferred if hot items were offered as well. The use of disposable plates and the crowded breakfast area were also disappointing to some lodgers.

The hotel's pool was a source of complaint by some reviewers. They described it as having an ill-fitting liner along the bottom, as well as being too cold, too small and quickly crowded. guest reviews rated the hotel 8.7 out of 10 from 744 reviews.
guest reviews ranked the hotel #37 of 95 Quebec City hotels from 121 reviews. guest reviews rated the hotel 4.3 out of 5 with an 94% recommendation rate from 79 reviews.

The author called the hotel on March 1, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.

Guest Reviews
Very Good
Guest Rating Explained
Rating: 8.3 / 10
No. of guest reviews: 59
Guest Ranking Explained

Grand Times Hotel is #42 out of 85 hotels in Quebec City ranked by the ratings provided by guests.


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Swimming pool
  • Tour Desk
  • Massage / Beauty Centre
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Water Activities
  • Fishing
  • Playground
  • Kayaking
  • Photocopier
  • Full-service catering
  • Massage
  • Spa & Wellness Centre
  • Internet Connection (wireless)
  • Towels
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Pool Indoor
  • Luggage Storage
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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Very Good

#42 out of 85 hotels in Quebec City city based on 59 guest reviews

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Auberge du Quartier
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Four Points by Sheraton Quebec
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Hotel Royal William

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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