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Historic luxury landmark hotel in Old Quebec City with indoor pool, day spa and fine dining
- President's Club members have free Wi-Fi (and it's free to join)
- Many found clean rooms with comfortable beds
- Dining on site was a pleasure for many
- Many guests found the pool area appealing and fun
- Staff polite, informative and helpful said guests
- Many enjoyed spectacular views, especially on the higher floors
- Guests loved the location, near restaurants, shops, the winter carnival and attractions
- Valet parking is $34 for 24 hours
- Wi-Fi for non-members is $16 per 24 hours
- Some found the rooms small with aged heaters, styling and decor
- Guests often found the hotel expensive
- Wi-Fi got low scores from guests in online surveys
Updated Feb 28, 2016
Within the walls of Old Quebec, near boutiques and quaint sidewalk cafes, this elegant heritage property offers stunning views of the St. Lawrence River and offers guests modern luxury facilites in a unique and historic setting.
The hotel offers 600 smoke-free rooms over 18 floors. All rooms include Wi-Fi ($16 per 24 hours), a flat screen TV with cable, pay-per-view movies and video games, a coffeemaker, a mini-bar with drinks and snacks for sale, an iron and ironing board, a hair dryer, bathrobes, windows that open and climate control. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed.
Room extras include a sofabed, 1 or 2 separate bedrooms, a second TV, a living room, a desk, a safe, a dining room, a Nespresso coffeemaker, a separate tub and shower, a double jacuzzi, a second bathroom, an ornamental fireplace and a river or city view. Accessible rooms are available and mini-fridges can be added to the room for $30. Slippers are available at no charge upon request.
Guests staying in Fairmont Gold Rooms receive free Wi-Fi, private check-in, personal concierge service and access to the Gold Lounge. The Lounge features newspapers and magazines, a guest computer, free coffee and tea, an honour bar, free cocktail canapés (served daily from 5 pm to 7 pm) and a free hot and cold breakfast buffet (served from 7 am to 11 am daily).
Valet parking is available for $34 per 24 hours and includes in-and-out privileges. Pets are welcome for $50 per night but are not allowed to remain in rooms alone, without a dog sitter. Dog sitters can be arranged with the front desk for a 3-hour minimum at $15 an hour.
There are several dining options on site. Champlain Restaurant offers regional cuisine and serves dinner most nights, a Sunday Brunch and afternoon tea on Saturdays. 1608-Wine & Cheese Bar is open afternoons till midnight or 1 am, and features wine and cheese from around the world. Bistro Le Sam offers share plates and cocktails for lunch and dinner, plus a happy hour. Place Dufferin offers breakfast on the terrace level with river views. Starbucks is on the terrace level and is open mornings and afternoons. Room service is available from 7 am to 11 pm.
Hotel amenities include an indoor pool, a kids wading pool, a hot tub, his/her steam rooms, a fitness centre, a 24-hour business centre, a day spa, babysitting service, bell staff, concierge service, safety deposit boxes, a gift shop, dry cleaning, car wash, elevators and meeting rooms.
There are several Old Quebec attractions within a 10-minute walk, including the Musée de la Civilisation, the ferry to Levis, the Quebec City Citadel and the Plains of Abraham. The Quebec Congress Centre, Grand Theatre de Quebec and the National Museum of Fine Arts of Quebec are a 15- 30-minute walk. The Galeries de la Capitale shopping centre is a 17-minute drive away, while the Quebec City Jean Lesage International Airport (YQB) is 25 minutes by car without traffic. (All travel times: Google Maps)
Confirmed with the front desk on February 23, 2016: room service hours, pet fees and dog sitter rules and costs, all rooms have flat screen TVs and mini-bars selling drinks and snacks, Wi-Fi cost to non-members is $16 per 24 hours
This grand hotel was well loved by its guests for providing a unique and memorable experience in a special location. Although the hotel is older, it is well maintained and has been recently renovated with gorgeous public spaces.more
Although guests often described their rooms as small, they were tastefully decorated and clean, with comfortable beds and luxurious bedding. The higher floors provided spectacular views of the city and St. Lawrence River, especially from the more expensive rooms that had larger windows. Guests who upgraded to the Gold Floor typically felt it was worth the extra cost.
Guests really liked the location. It was in walking distance to everything in the old city, great restaurants and cafes, shops to browse in, the citadelle, the funicular and attractions. Guests who went in the winter enjoyed the winter carnival, skating and a taboggan ice slide next to the hotel.
Although they were sometimes criticized for not smiling or greeting guests in the hallways, the staff were appreciated overall for providing professional service. Bell men were prompt in bringing the car, and desk staff were polite, informative and helpful.
Guests loved the food on site. Whether it was room service, or the guest favourite wine and cheese bar, the bistro or the Champlain dining room, guests were often wowed by the food on site.
Many guests enjoyed the indoor pool which one guest said was 4-feet deep throughout its entire length, along with a nicely heated hot tub and steam rooms.
The Starbucks was also appreciated and some guests enjoyed free Wi-Fi there.
There were some complaints and guests also offered their critique of the hotel and its services.more
Occasionally guests were disappointed to have booked particular rooms much in advance only to find at check-in time, that the room reserved was not available. (Guests who want to book online can avoid this problem by making the booking of their choice and then confirming directly with the hotel afterward, requesting email confirmation from the hotel's front desk of the room and bed types reserved.)
Guests also complained of extra charges on their visas which they had to sort out with the hotel.
Some guests were not impressed with the rooms they had received for the price charged. They described these rooms as small with miniscule bathrooms and small windows. Some rooms without views faced the hotel's own walls. Others complained about antiquated electrical and HVAC systems and some said that even the updated rooms were still aged in style and decor.
Sometimes guests complained of having been given rooms that were not cleaned from prior guests and guests also complained of having to wait beyond the normal check-in time to get into their rooms.
Occasionally guests found noise disturbances. These usually came from guests who stayed next to the elevator or rooms that overlooked the courtyard where there were cars honking.
Sometimes weary travellers felt they had to wait too long at the check-in counter with not enough staff to handle the load. The hotel was also busy with conferences or tour bus groups who had come to view the lobby and public spaces.
One guest was particularly upset that the spa shared the pool facilities with families who brought children who were playing and splashing in the pool. He felt that the spa should have its own quiet and peaceful space.
Guests who were sensitive to spending a lot complained about the high prices of rooms, mini-bar items, restaurants, bar drinks and extra charges for Wi-Fi and parking.
Wi-Fi received low guest scores in online surveys.
SourcesExpedia.ca gave this hotel an average score of 4.5 out of 5, with 91% of 2,537 guests recommending the property.
TripAdvisor.ca ranked this hotel #17 out of 105 hotels in Quebec City, with an average score of 4.5 out of 5, from 2,391 reviews.
Ranked by Guests#