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Centrally located, pedway to the Convention Centre, but dated furnishings

Pros
  • Many guests described the rooms as clean and well maintained
  • The staff were frequently complimented for their friendly and helpful service
  • Many reviewers found the location convenient for exploring downtown and Old Québec on foot
  • Several guests praised the food at the on-site restaurant
Cons
  • Several reviewers described dated furnishings and worn carpeting in their rooms and in common areas
  • Several guests complained that their rooms were not equipped with a mini-fridge
  • A few reviewers thought that the room rates were expensive
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Editor's Analysis
Updated Sep 18, 2012
Overview
This property is located in downtown Québec and is ideal for business travellers who need to access the Québec Convention Centre (less than a 1-minute walk away via pedway). This hotel is also ideal for tourists who prefer to explore the downtown area and entertainment district on foot. Le Grand Théâtre de Québec (performing arts venue) is a 7-minute walk away.

All 377 rooms and suites at this property include a work desk with multiple connection outlets, an ergonomic chair, an iPod dock, a flat-screen TV with pay-per-view movies, a coffeemaker, an iron and ironing board, and air conditioning. Rooms may be configured with 2 double beds, 1 or 2 queen beds, or 1 king bed. Suites also include bathrobes, a make-up/shaving mirror, and separate bedroom and living areas. Suites are furnished with 1 queen or 1 king bed. Wi-Fi service is available in rooms and suites for an additional fee of $10.50 per 24 hours.

Guests staying in rooms and suites on the Signature floor of this hotel receive access to the Signature lounge which features a free breakfast, free evening hors d'oeuvres, a computer and printer, concierge services, and fresh fruit and coffee throughout the day. Signature floor guests also have access to free Wi-Fi.

Valet and self-parking are both available for $23 per day and pets are permitted for an additional fee of $35 per stay (or $70 for stays over 5 nights).

The on-site restaurant, Bistro, serves breakfast, lunch, and dinner. Room service is also available.

On-site amenities include an outdoor heated pool (all seasons), a sauna, a courtyard, a fitness centre, dry cleaning (extra fees apply), an ATM, a gift shop, concierge and porter services, and safe deposit boxes.

The Québec Citadel (historic fort) is an 11-minute walk from this hotel, while the Plains of Abraham (historic battlefield and festival/concert venue) is a 13-minute walk away. The National Museum of Fine Arts of Québec is a 5-minute drive or a 19-minute walk from the hotel. Old Québec, which features dining, boutique shopping, Le Chateau Frontenac (National historic site and hotel), and the Saint Lawrence River waterfront, is about 15 minutes away on foot or 5 minutes away by car. 

The Québec City International Airport (YQB), is about 25 minutes away by car. (All walking and driving time estimates: Google Maps)
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The Good
Positive reviews of this hotel outnumbered negative reviews, among those used for this analysis.

Many guests described their rooms as clean and well maintained. A couple of guests thought that their rooms were spacious and a couple of other reviewers found their rooms to be quiet. Guests who stayed on the Signature floor also mentioned that their rooms were well appointed with modern furnishings and one reviewer described her Signature room as "beautiful"

The staff were frequently complimented and guests described the staff members as friendly, helpful, and quick to provide maps and directions to local attractions. One guest said that the customer service was "outstanding".

Many reviewers found this property conveniently located for accessing attractions, including Old Québec, restaurants, cafés, and entertainment venues.

Several guests praised the good food and attentive wait staff at the on-site restaurant.
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The Bad
As mentioned above, positive reviews for this hotel outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints found for this property.

Several guests described worn carpeting and dated furnishings in their rooms and common areas. A couple of reviewers discovered chipped porcelain in their guest bathrooms.

Several reviewers complained that their rooms were not equipped with a mini-fridge.

A few guests thought that the room rates were expensive and that the hotel did not offer good value for the money they spent. One reviewer found the menu prices at the on-site restaurant to be expensive and another guest thought that the parking fees ($23 per day) were overpriced.

A couple of guests found the lobby difficult to locate from the parking facility because of inadequate signage.

Isolated complaints included: unreliable Wi-Fi service, most TV channels were French, parking facility was difficult to locate from the street, and one guest was given a key to an occupied room. 
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 83% of 145 guests recommending the property.

TripAdvisor.ca ranked this hotel #52 out of 93 properties in Québec City, from 382 reviews.

Hotels.com gave this property an average score of 3.8 out of 5.0, based on 195 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.9
Good

Rated 7.9/10 based on 485 reviews

Ranked #58 out of 1 hotels in Quebec City


5 out of 10 | Karim stayed August 10, 2010

"Great location but the value for the money is poor!"

"The best part about this hotel is the location. And that's about it. The rooms and the decor are quite outdated. The original rooms we received on the 3rd floor had a very strong moldy smell. Parking garage was under contrcution so you had no real choice but to use the valet, which cost $22/day!. Overall, I would still recommend the hotel to those who want to be close to the old city without having to drive."

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8 out of 10 | Donna stayed July 15, 2010

"Hotel was very close (within walking distance) to all the activities in Old Quebec. Comfortable beds, great help from housekeeping. No free in room internet."

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3 out of 10 | Verified Guest stayed July 15, 2010

"Severely lacking for a hotel in this class/price point."

"Cleaning service was terrible the bathroom was dirty and was not cleaned properly for three days in a row, this is unacceptable for a hotel in this class. Noise from renovations was infernal in the afternoon, we could not retire to our room and rest. No water one evening because of construction, when it came back at midnight we ran the water for an hour and it was still filthy and brown like a sewer !! No compensation/reduction offered by hotel except three bottles of water..."

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9 out of 10 | Catherine stayed August 31, 2005

"Within walking distance to attractions."

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2 out of 10 | Kevin stayed July 09, 2004

"Room was disgusting! Washroom was dirty and smelled like a locker room...shower curtain smelled like gym socks. There was juice still spilled on a table when we got to our room. Sheets on bed were not fitted so rode up in middle of the night. Asked front desk for different room but they said none available unless we paid $50 more. We had already paid $130CAD for the room. Will NEVER stay there again. Filled in hotel critique saying same thing. Very, very poor quality room for a major chain...hope they have the decency to send my money back!"

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7 out of 10 | Verified Guest stayed February 01, 2004

"Hotel was in a great location in Quebec City. Within walking distance to all restaurants, shopping and Winter Carnaval events. Unfortunately there were a great deal of college age students who where using the hotel at the same time for skiing trips and the carnavel . Very noisy with running up and down the hallways at all hours of the night. Could hear parties going on on the floor above us. No hotel personel seemed to interrupting there party time."

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Map Marker Delta Quebec Hotel
690 Blvd Rene Levesque East, Quebec City, QC