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Great airport location and staff, good value, minor concerns with cigarette odours

Pros
  • Free Wi-Fi, free breakfast, free parking
  • Many guests were pleased with the hotel's proximity to the airport
  • Numerous reviewers were pleased with the level of customer service they received
  • The hotel was found to provide good value and reasonable rates according to some lodgers
Cons
  • Some guests reported cigarette odours in the hallways and in their non-smoking rooms
  • The hotel's free breakfast was deemed too basic and limited by some reviewers
  • Noise transfer was reported by a few lodgers
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Apr 12, 2013
Overview
Located about a 7-minute drive from Jean Lesage International Airport (YQB) along highway 138, the Comfort Inn Airport Quebec City is geared towards air or car travellers who require a stopover hotel close to the airport with easy highway access and a free breakfast.

This hotel has 79 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, a an iron and ironing board and a hair dryer. Some rooms also offer a mini-fridge, a microwave and a sitting area with a sofabed. Only some rooms are non-smoking.

Hotel amenities include a business centre, laundry facilities, free coffee, free parking and a free continental breakfast. One-way airport shuttle service from the hotel is offered for $6 per person plus taxes. Wheelchair-accessible rooms are available upon request, and pets are permitted for a fee of $25 per pet per stay. There is a limit of two pets per room.

Jardin de Tang Restaurant is roughly a 2-minute walk northeast of the hotel, while downtown Quebec City is about an 11-minute drive eastward. Pepsi Coliseum can be found about 16 minutes away by car, and Laurier Quebec shopping centre is about a 10-minute drive from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/pet per stay, airport shuttle to airport $6/person, wheelchair accessible. (Call date: April 11, 2013)
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The Good
The majority of reviews sourced for this analysis were positive, with guests offering praise for the hotel's location, staff and value.

Many guests were pleased with the hotel's location, and found it to be close to the airport, downtown Quebec City, shopping, restaurants and Tim Hortons. One guest mentioned there were many tourist attractions within a 20-minute drive of the property.

Numerous lodgers offered compliments to the hotel's staff, and characterized them as friendly, helpful and efficient. One reviewer stated that the staff were more than willing to help in any way.

Some guests were pleased with the hotel's value, and described the rates as reasonable and good. The free breakfast, Wi-Fi and parking were also mentioned as adding to the hotel's overall worth. However, there were some common complaints about the breakfast (see below).
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The Bad
While the majority of reviews sourced for this analysis were positive, there were a few common complaints about cigarette odours, the free breakfast and noise transfer.

Some guests complained of cigarette odours in their rooms and throughout the hallways. These reviewers had booked non-smoking rooms and were disappointed with the smoke transfer.

While some guests were satisfied with the hotel's free breakfast, some reviewers had complaints. They described the breakfast as underwhelming, minimal and basic, with a limited selection, no eggs and a small breakfast room.

Noise transfer was mentioned by a few guests. These lodgers reported children's sports teams running in the hallways, as well as noise in rooms located close to the stairways and from guests partying in the halls.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 8.2 out of 10 from 67 reviews.

Expedia.com guest reviews rated the hotel 3.3 out of 5 with a 77% recommendation rate from 30 reviews.

TripAdvisor.com guest reviews ranked the hotel #83 out of 96 Quebec City hotels with an average rating of 3 out of 5 from 29 reviews.

The author called the hotel on April 11, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.2
Good
#
77 / out of 88
hotels in Quebec City

Rated 7.2/10 based on 1084 reviews

Ranked #77 out of 88 hotels in Quebec City

1084
Map Marker Comfort Inn Airport Quebec City
7320 boul. Wilfrid-Hamel, Sainte-Foy, Quebec City, QC