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Comfortable Sainte-Foy hotel in a beautiful setting with fine dining and downtown shuttle

Pros
  • Free Wi-Fi and free downtown shuttle service
  • Many guests were pleased with the level of customer service they received during their stay
  • Numerous guests praised their modern and spotless rooms
  • The hotel restaurant's food and service were the source of several compliments
  • Many guests said the grounds surrounding the hotel were park-like and beautiful
  • Some guests thought the downtown shuttle service added value to their stay
Cons
  • Noise transfer was reported by a few reviewers
  • Some guests were disappointed that parking was not included in the room rate ($15/day)
Freebies
Free Wi-Fi
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Oct 14, 2014
Overview
Located a one-minute drive from the nearest Highway 540 interchange and about an 11-minute drive to Jean Lesage International Airport (YQB), the Chateau Bonne Entente is popular with car and air travellers who require a hotel with extra amenities such as a spa and an on-site restaurant.

This hotel has 161 air-conditioned guest rooms and suites, each offering free Wi-Fi, cable TV, a minibar, a coffeemaker, a CD/DVD player, an iPod docking station, a bathrobe and slippers for each guest, an iron/ironing board, and a hairdryer. Standard rooms offer one queen or one double bed, while rooms with a desk, a jetted tub and a seating area with a sofabed are also available.

Hotel amenities include a spa, a seasonal outdoor pool, a sauna, a fitness room, a business centre, a free shuttle to downtown (hours vary according to season, pre-booking required), meeting/conference space, and 24-hour room service. The hotel offers on-site dining at Monte Cristo L'Original (open daily for breakfast, lunch and dinner), and Napa Grill, which is serves lunch and dinner daily from June to September. Parking is available for an additional $15 per day, and pets are permitted for $35 per stay. The hotel offers wheelchair accessibility.

Laval University is about a 10-minute drive east, while Old Quebec can be found roughly 15 minutes away by car. The Quebec Aquarium is a 5-minute drive southeastward and Cap Rouge Golf Club is a 9-minute drive southwest of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on March 1, 2013: Free Wi-Fi, parking $10/day, pets $35/room per stay, wheelchair accessible.
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The Good
The majority of reviews consulted for this analysis were positive with much praise for the hotel's staff, rooms, and restaurant.

Many guests were pleased with the level of customer service they received during their stay. These reviewers described the staff as friendly, attentive and professional.

The hotel's rooms were a source of numerous compliments. They were described as spotless, modern, spacious, and well equipped, with comfortable beds and great showers. It should be noted however, that a few guests reported staying in non-renovated rooms, which had older TVs and worn carpet. They guests recommended asking for a renovated room when booking.

The hotel's on-site restaurant Monte Cristo L'Original was praised by several reviewers and was described as having excellent service and top notch food. One guest stated, "Great service, great atmosphere and excellent cuisine". It should be mentioned however, that a few guests found the restaurant to be more expensive than they would have preferred.
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The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints about the parking and noise transfer.

Several guests were disappointed that the hotel charged $10 for parking. These reviewers felt this should have been included in the room rates since the hotel is not located downtown.

Noise disturbances were reported by a few lodgers during their stay. These guests reported hearing noise from a wedding late at night in the hotel, as well as from guests in adjacent rooms. Noisy air conditioning units and bathroom fans were also mentioned by a couple of guests, however, the majority of reviewers that commented about noise felt the opposite and found the hotel to be quiet and tranquil.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #29 of 125 Quebec City B&B and Inns from 124 reviews.

Booking.com guest reviews rated the hotel 8.8 out of 10 from 84 reviews.

Expedia.com guest reviews rated the hotel 4.4 out of 5 with an 88% recommendation rate from 40 reviews.

The author called the hotel on March 1, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.9
Very Good
#
21 / out of 88
hotels in Quebec City

Rated 8.9/10 based on 1447 reviews

Ranked #21 out of 88 hotels in Quebec City

1447
Map Marker Chateau Bonne Entente
3400 Chemin Sainte-Foy, Quebec City, QC