The Best Western Hotel L' Aristocrate is located on the north side of Chemin Saint Louis just to the west of Avenue des Hotels. Major nearby highways include Highway 73, Highway 40, and the Trans Canada Highway.
The Laurier Quebec shopping centre is 2.8kms from the hotel, the Quebec Aquarium is 1.1kms, while the Laval Hospital is 3kms away. The Sainte-Foy rail station is less than 1km from the hotel while the Quebec City Jean Lesage International Airport (YQB) is further away at 8.4kms (all distances: Google Maps).
This 100% non-smoking property has a restaurant, a cocktail lounge, multilingual staff, mail services, safe deposit boxes, and an outdoor pool that can be used in the summer. Free amenities at the hotel include complimentary Internet, free parking, and free local calls. During the summer there is also a complimentary shuttle to Old Quebec.
The hotel has 100 guests rooms plus two suites. Room amenities include air conditioning, dataports, wake-up calls, coffee makers, alarm clocks, hair dryers, irons with ironing boards, and refrigerators. Room service is available from 7am to 9pm. Check in time at this property is 3pm while check out time is at noon.
Guest approval of this property was incredibly high. Guests frequently expressed adoration for the property, they commonly said that they were going to return in the future, and some of them said they couldn't wait to come back.
Some guests said that the location of the hotel was convenient due to the close proximity to nearby major highways and due to the easy access to Old Quebec. Some other guests who thought the location was convenient also mentioned both the nearby supermarket and the fact that Laval University was close by.
The staff consistently received accolades for providing excellent service. Guests often called employees "helpful" and "friendly" and guest expectations seemed to be exceeded.
Many guests were also impressed by the recent renovations to the property. The hotel appeared to be new and it looked upgraded to many. Perhaps related to that, several guests said that their hotel room seemed new and many guests raved about the comfort of their beds.
Direct guest comments on the rate were not too common. However, the guests that did comment on the price or what they received for the price were very one-sided in stating that they thought they received good value.
Finding guest complaints about the Best Western Hotel L'Aristocrate in recent reviews took a great deal of work. There were definitely complaints during the mid-part of 2011 however many of those complaints were due to the renovations that were taking place. Many guests found various annoyances at the hotel at that time and it seemed that the staff might have been a bit more disagreeable then too.
But now that those renovations are completed, the negative opinions associated to the renovations can be considered outdated.
Guest complaints in post-renovation reviews were occasional with only one negative opinion about the hotel causing a significant spike. Some guests felt that the hotel did not provide the best value in the sense that there was no free breakfast included in the rate.
guest ratings averaged to 4.2 points out of 5 and 94% recommended the property.
Expedia.ca guest ratings averaged to 4.0 points out of 5 and 89% recommended the property.
Priceline.com guest ratings averaged to 8.5 points out of 10 and the property ranked 2nd of 13 Sainte-Foy hotels.
TripAdvisor.com ranked the hotel 20th of 91 Quebec City hotels and the site had 208 reviews.