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OverviewThe Travelodge Montréal Centre is located on René Lévesque Boulevard, corner of St. Urbain Street, on the edge of Montreal's Chinatown district.
The non-smoking hotel features free wireless Internet and free continental breakfast at its on-site restaurant. Each of its 244 rooms comes with flat-screen cable TV, air-conditioning, telephone with voice-mail and data ports and complimentary in-room coffee and tea. In addition to one and two bedrooms, the hotel also offers rooms which can accommodate three to four people (upper bunks), and rooms which feature a kitchenette.
The hotel has an underground parking lot (extra cost of $19/day +tax), an on-site restaurant and complimentary continental breakfast.
The hotel is located one block, or a three-minute walk, from the Place d'Armes metro station and the Palais de Congres Convention Centre. In addition to the Place d'Armes station, both the St. Laurent and Place des Arts metro stations are within a 10-minute walk. The bus and train stations are each within 1.5km of the hotel. The 20 Autoroute is about 300 metres from the hotel, and is the route for the Pierre Elliott Trudeau International Airport, about 20 km away, or a 20-minute drive, depending on traffic conditions.
The hotel is a few minutes walk to attractions like Montreal's Chinatown district and the shopping area of St. Catherine Street, as well as a 10-minute walk to the historic district of Old Montreal, which features many restaurants and bars as well as waterfront bike and walking paths. The hotel is also located next to a YMCA (all distances and travel time estimates: Google Maps).
The GoodThe hotel was praised by many guest reviewers for its central location and proximity to public transportation and many of Montreal's attractions. However, reviews were inconsistent regarding the staff service and cleanliness of the rooms. And while many guest reviewers thought the hotel provided good budget accomodations, others said the hotel was too basic and did not meet their expectations.
Many guests descibed the location as "perfect" and "convenient". One reviewer said the hotel was in an "excellent location for a reasonable price".
Of the guest reviews used for this analysis, there were many comments that staff were friendly and helpful, but perhaps just as many that staff were rude and unhelpful. A few guest reviewers noted that amongst the staff themselves there were inconsistencies- certain staff members were efficient and friendly, while others were not.
Reviews regarding the cleanliness of the rooms were also mixed. Some felt the rooms were not clean or described checking in to rooms that were not ready, while many others described their rooms as clean and comfortable, and that their rooms were cleaned every day during their stay.
Many guest reviews praised the hotel's value for money. One reviewer said it was "not 5-star but comfortable", and another that it was a "good place to sleep and save money".
Numerous guest reviewers appreciated the free continental breakfast.
The Bad
Overall, the hotel had mixed reviews from guests regarding staff service, cleanliness, and overall value for money. The most commonly cited complaint was the small size of the rooms, which the hotel's website describes as "European". Some reviews also expressed dissatisfaction with a few of the hotel's amenties and services such as parking and Internet connectivity.
The rooms were described by numerous reviewers as "small" or "very small" and not condusive to groups of three or more people, and not comfortable for larger-sized people. Many reviewers also felt the beds and pillows were uncomfortable, with some saying they did not sleep well. As well, some reviewers said the stand-up showers were small, and that the water did not drain well and thus made the bathroom floor wet.
Some guest reviewers also said their room was not clean, lacked sufficient furniture and storage space and that the carpets needed to be replaced.
A few guests travelling by car expressed frustration with the hotel's underground parking lot (extra cost of $19/day +tax), saying it was small and full and that they had to park at a lot several blocks away. A phone call to a front desk agent confirmed the price and that the parking lot is "first-come, first-serve".
A few guest reviewers also found the air conditioning in their rooms loud and were unble to connect to the hotel's free wireless Internet.
TripAdvisor.ca guest reviewers ranked this hotel 122 out of 168 in Montreal, with an average rating of 2.5 out of 5, based on 209 reviews.
Expedia.ca guest reviewers gave this hotel an average rating of 3 out of 5, and a 66% recommendation rate, based on 88 reviews.
Booking.com guest reviewers rated this hotel 6.9 out of 10, with 431 total reviews.
Front Desk Agent (call date: June 18, 2012): confirmed parking facility details.
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Analyzed by Natalie W.
Natalie has been to 5 of the 7 continents in search of the world's best climate and the greatest beach hammock...still searching.
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5.8
Mediocre
#122 out of 131
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Guest Rating Explained
Rating: 5.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.2 |
| Cleanliness: |
7.6 |
| Location: |
7.7 |
| Comfort: |
7.4 |
| Service: |
7.9 |
| Value: |
7.3 |
Details
No. of guest reviews: 655
Guest Recommended: Mixed
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Guest Ranking Explained
Travelodge Montreal Centre is #122 out of 131 hotels in Montreal ranked by the ratings provided by guests.
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"Queen bed?"
"Room was nice, but the bed was small for a queen bed. It was a double Bed, since I have one at home, and know the difference between them."
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"The room was like a jail cell with steel bunk beds mould in"
"The room was like a jail cell with steel bunk beds, mould in the washroom no bathtub only a shower, dirty shower curtain, hard mattresses, TV mounted in a upper corner very bad cable reception(don't turn on the hair drier the TV will short and shut off), The worst is I GOT BITTEN BY BEDBUGS, I am covered by bites and sores over 1/2 of my body; Head to toes, Manager on did give me and my family a free night but at what cost to my health?"
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"The location is really good for some one that wants to go for a walk to China quarter, Down Town, St Catherine street, Old Montreal. The price is accordingly with the quality, what you see is what you get!. Just a place to sleep and nothing else. Should you like to enjoy a pool, ammenities and other services available in big resorts, this is not the right place for you.
I agree with travelers that point out what deficient the restaurant staff is but I can say that the Front Desk is really helpful.
Good luck"
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"The receptionist at the front desk was great and patient with me when there was a mistake in the reservations I made. The hotel was to be paid and reserved with a credit card that wasn't mine and it was reserved just not paid for. As I made a phone call back down to NY where I live to get it worked out she helped me the entire time and I was able to get what was needed faxed up. The rest of the time was pretty good. I enjoyed it and the people who worked there were very friendly. Especially that one receptionist."
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"No non-smoking rooms, that was the biggest disappointment"
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"Reasonably priced, very good location, room's could have been better but I realize that size is limited in downtown locations.
Overall I enjoyed my stay."
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"The rooms were stuffy, poor ventilation, difficult to control temperature."
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"The hotel was fine for what I was paying. Good value for the dollar and excellent location. I did have several incidents to interact with your staff and my only complaints are in those interactions. I have stayed in many hotels over the years and have had enough experience to say that the attitude of the staff towards the guests is poor and definitely below standards, even in similar priced hotels. I found the staff helpful, yet initially rude as if any request one made was a large inconvenience. Furthermore, one was to feel that even asking questions of the staff was an inappropriate thing to do as a guest. I hope you will look into this matter. Otherwise I appreciate a simple hotel offering good value in a great location."
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Amenities
- Business Center
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Pet Friendly
- Airport shuttle
- Disabled Access
- Tour Desk
- Bar / Lounge
- Elevator / Lift
- 24 Hour Reception
- Dry Cleaning
- Air Conditioned
- Non-Smoking Rooms
- Golf Course
- Banquet Facilities
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- Conference Room(s)
- Currency Exchange
- Safe-Deposit Box
- Security Guard
- ATM / Cash Machine
- Cable / Satellite TV
- In Room Movies
- Bath / Hot Tub
- Wake-up Service
- Meeting Rooms
- Coffee / Tea Maker
- Hair Dryer
- TV
- Laundry service
- Casino
- Shops
- Excursions
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- Photocopier
- Desk
- Facsimile
- Disabled Accessible Rooms
- Internet Connection (wireless)
- Towels
- Shower
- Cots
- Highchairs
- Coffee Shop/Cafeteria
- Luggage Storage
- Shops in Hotel
- Souvenirs/Gift Shop
- Vending Machines
- Family Room
- Self Laundry
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