Overall, many guest reviewers expressed dissatisfaction with the hotel's amenities, rooms, staff service, and overall condition. The environment within the hotel received mixed reviews- some reviewers enjoyed the proximity to bars, while many other guest reviewers did not appreciate the noisy atmosphere within and immediately surrounding the hotel, particularly late at night.
Many guests described the rooms as old and in need of updating. However, the hotel rooms were renovated about six months ago, according to a call made to a front desk agent in June of 2012, so it is worth noting that guests reviews written before 2012 may not reflect this update. Some guests reviewers felt that the bathrooms, which have not been renovated, were small.
There were many comments that the staff, particularly the front desk staff, were rude and unhelpful. Some reviewers described incidents where their requests for items such as batteries for the TV remote control were ignored or took a long time to address.
The hotel's common areas and carpets were often described in the reviews as in need of maintenance and updating. In particular, the hotel's lobby, elevator, and balconies were described numerous times as old and dirty. A few reviewers said they found the elevator "scary" and "unsafe". And while many guests appreciated having a private balcony, some said that the balconies were "shabby", and that the doors did not have glass where the windows should be and did not close properly.
Many guest reviewers said the hotel was too much of a "party hotel" and were disturbed by louder guests getting ready for the bars at around 9 pm, then returning at around 3 am. A few guest reviews also reported that staff were not helpful when they asked to be moved to a quieter room or floor. Additionally, some guests said in their reviews that they were disturbed by the noise of construction outside the hotel. A front desk agent confirmed on June 16, 2012 that there is currently construction in the area and they did not know the expected end date.
Of the guest reviews used in this analysis, some reported that they would have appreciated more amenities, such as an on-site restaurant and/or room service. A few mentioned that they would have liked a fridge in their room. A front desk agent clarified that all of the hotel's more expensive 'E' rooms come with a fridge, and that guests booking standard rooms could request one with a fridge, although they are limited. As well, some guest reviewers travelling with cars found the hotel's lack of parking lot inconvenient. There is an outdoor parking lot next door, for a rate of $20/day, but it is owned and operated independently of the hotel. It was described a few times by guest reviewers as small and "dodgy".
Some guests reported in their reviews that the wireless Internet in their rooms did not work well and a few others said the same for the air conditioning in their rooms.