Downtown location, near Convention Centre and summer festivals
- Several reviewers enjoyed the hotel's pool, terrace, and lobby
- Many guest reviewers enjoyed the hotel's location next to the outdoor summer festival site, Quartier des Spectacles
- Hypo-allergenic guest rooms
- Clean, comfortable hypo-allergenic guest rooms
- Some reviewers found their rooms to be old and dated
- Some guest reviewers found the cost for parking and in-room Wi-Fi expensive
- Reduced services and amenities due to hotel worker's strike (ongoing as of August 14, 2012)
Updated Aug 17, 2012
All of the hotel's 605 guest rooms are hypo-allergenic and designed to provide a comfortable sleeping environment for all guests, especially allergy sufferers. There are several different room types to choose from, including rooms with king, queen, or double beds, as well as business rooms, and hospitality, executive, and presidential suites. The air-conditioned rooms also feature the Hyatt's signature Grand Beds, a work desk with ergonomic chair, a 37-inch cable/satellite TV, a hair dryer, an iron with ironing board, and a coffeemaker. In addition to the standard room amenities, the suites offer more space as well as floor-to-ceiling windows.
On-site amenities include a 24-hour fitness centre, an indoor pool with sun deck, a sauna and steam room, and meeting facilities including 22 banquet rooms and on-site wedding and meeting planners. Dining options at this hotel include Saveur restaurant, which is open daily for breakfast only, and SIX Resto Lounge, serving lunch, dinner, and drinks. There is also a wine bar and an outdoor terrace on the 6th floor, where guests can relax with a drink and enjoy the views of Place des Arts and the Quartier des Spectacles.
Parking is available for $19/day or $30/day for valet parking. Wi-Fi is free in the common areas but costs $13.95/day in the guest rooms.
The hotel is a 5-minute walk to the Place des Arts metro station. From there, guests can reach the train station (6 stops to Bonaventure metro) and bus station (2 stops to Berri-UQAM metro) in 10-15 minutes. Pierre Elliott Trudeau International Airport is about a 30-minute drive from the hotel. An airport shuttle bus, the 747, runs from Berri-UQAM station to the airport for $8. The property is also connected to the Underground City, Montreal's extensive underground network of shops and restaurants. Guests can access the convention centre and metro system via the underground network.
In addition to Place des Arts and the Quartier des Spectacles, the hotel is about a 5-minute walk from McGill Unversity, the Eaton Centre, St. Catherine Street's shopping district, and the Montreal Museum of Contemporary Arts. A little farther away, Concordia University, the Montreal Museum of Fine Arts, Old Montreal, and Chinatown are all a 20- to 30-minute walk from the hotel, or a 15-minute metro ride. (All distance and travel time estimates: Google Maps.)
Some guest reviewers were upset that the hotel did not warn them in advance of the strike. A hotel representative responded to an online complaint on August 10, 2012, and explained that many services have been reduced due to the strike. The representative apologized for the inconvenience and said they hope to find a resolution to the labour dispute soon.
Additionally, some guests didn't like the extra costs for valet parking and Wi-Fi in the rooms. And while many found the rooms spacious and comfortable, there were some comments that the rooms were a bit old and dated, with worn furniture and peeling wallpaper. A few reviewers commented that the rooms were disappointing, given the attractive, modern design of the lobby.
The hotel is located on the 6th floor of a large building, so that when guests enter they must take an elevator to the 6th floor lobby, and then again to their rooms on the above floors. Some reviewers found this layout awkward and inconvenient, and the elevators slow.
8 out of 10 | Monica stayed August 06, 2006
"The rooms are extremely dark and that makes it hard to want to stay in them. More light would be good as an option."
8 out of 10 | Verified Guest stayed August 26, 2005
"new and modern fercilities, and spacious rooms."
5 out of 10 | Atul stayed August 12, 2005
"I paid for city view and What i got was terrace with stones and a/c units."
3 out of 10 | Amaneesh stayed August 12, 2005
"I paid for city view and When i got to my room . It was horrible."
4 out of 10 | Verified Guest stayed August 01, 2004
"We were told we could check in at 3 p.m. When we arrived shortly past this time, we were told it would be another half hour to hour before our room was ready. There was no explanation, and we received no apology. After sitting for an hour, we again tried to access our room. Once again, the story was the same. The room was not ready and it would be another hour. After asking to speak with the manager, the hotel desk clerk disappeared for 10 minutes. When he returned, he said the manager was on the phone. After insisting that the hotel make a concession, he said he would give us free breakfast. We usually find service in Montreal to be wonderful. There were many disgruntled patrons at the counter trying to check in, and no apologies were heard. We will not stay at this hotel again."