The Hyatt Regency Montreal is located on Jeanne Mance Street in downtown Montreal. Close to the Palais des Congrès convention centre and the Quartier des Spectacles outdoor summer festival site, the hotel is popular with both business and leisure travellers.
All of the hotel's 605 guest rooms are hypo-allergenic and designed to provide a comfortable sleeping environment for all guests, especially allergy sufferers. There are several different room types to choose from, including rooms with king, queen, or double beds, as well as business rooms, and hospitality, executive, and presidential suites. The air-conditioned rooms also feature the Hyatt's signature Grand Beds, a work desk with ergonomic chair, a 37-inch cable/satellite TV, a hair dryer, an iron with ironing board, and a coffeemaker. In addition to the standard room amenities, the suites offer more space as well as floor-to-ceiling windows.
On-site amenities include a 24-hour fitness centre, an indoor pool with sun deck, a sauna and steam room, and meeting facilities including 22 banquet rooms and on-site wedding and meeting planners. Dining options at this hotel include Saveur restaurant, which is open daily for breakfast only, and SIX Resto Lounge, serving lunch, dinner, and drinks. There is also a wine bar and an outdoor terrace on the 6th floor, where guests can relax with a drink and enjoy the views of Place des Arts and the Quartier des Spectacles.
Parking is available for $19/day or $30/day for valet parking. Wi-Fi is free in the common areas but costs $13.95/day in the guest rooms.
The hotel is a 5-minute walk to the Place des Arts metro station. From there, guests can reach the train station (6 stops to Bonaventure metro) and bus station (2 stops to Berri-UQAM metro) in 10-15 minutes. Pierre Elliott Trudeau International Airport is about a 30-minute drive from the hotel. An airport shuttle bus, the 747, runs from Berri-UQAM station to the airport for $8. The property is also connected to the Underground City, Montreal's extensive underground network of shops and restaurants. Guests can access the convention centre and metro system via the underground network.
In addition to Place des Arts and the Quartier des Spectacles, the hotel is about a 5-minute walk from McGill Unversity, the Eaton Centre, St. Catherine Street's shopping district, and the Montreal Museum of Contemporary Arts. A little farther away, Concordia University, the Montreal Museum of Fine Arts, Old Montreal, and Chinatown are all a 20- to 30-minute walk from the hotel, or a 15-minute metro ride. (All distance and travel time estimates: Google Maps.)
Overall, the hotel received substantial praise in the reviews used for this analysis.
In particular, guest reviewers who had stayed at the hotel in the summer enjoyed being so close to many of Montreal's festivals, like the International Jazz Fest. Some reported that they were able to enjoy the sights and sounds from their rooms or the hotel's terrace.
Numerous guest reviewers appreciated that the hotel was a short walk from so many of Montreal's dining and nightlife options, with one reviewer commenting that he liked being "in the middle of everything".
There were also several comments about the hotel's appearance and amenities such as the terrace, the modern lobby, the pool, and the hotel's easy access to the Underground City. The clean, spacious rooms and comfortable beds also received many compliments.
The attentiveness and friendliness of the staff was also mentioned many times in the reviews.
Although the hotel received a lot of positive feedback in the reviews used for this analysis, there were many complaints about one important issue. Hotel workers have been on strike since July 2012, and as of August 14, 2012, the strike is ongoing. This has affected many of its services and amenities.
Some guest reviewers were upset that the hotel did not warn them in advance of the strike. A hotel representative responded to an online complaint on August 10, 2012, and explained that many services have been reduced due to the strike. The representative apologized for the inconvenience and said they hope to find a resolution to the labour dispute soon.
Additionally, some guests didn't like the extra costs for valet parking and Wi-Fi in the rooms. And while many found the rooms spacious and comfortable, there were some comments that the rooms were a bit old and dated, with worn furniture and peeling wallpaper. A few reviewers commented that the rooms were disappointing, given the attractive, modern design of the lobby.
The hotel is located on the 6th floor of a large building, so that when guests enter they must take an elevator to the 6th floor lobby, and then again to their rooms on the above floors. Some reviewers found this layout awkward and inconvenient, and the elevators slow.
reviewers ranked this hotel #68 of 167 Montreal hotels, and rated it 3.5 out of 5, based on 647 reviews.
Orbitz.com guest reviewers rated this hotel 3.1 out of 5, and gave it a 91% recommendation rate, based on 70 reviews.
Hotels.com reviewers rated this hotel 4.1 out of 5, based on 141 reviews.
Front desk agent (call date: August 14, 2012) confirmed details about the hotel's restaurant, Wi-Fi and parking services, and that workers are on strike, which affects hotel services.