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Luxury boutique hotel in Historic Old Montreal location

Pros
  • Many reviewers found the hotel's Old Montreal location great for sightseeing
  • Beautiful hotel amenities, such as restaurant, spa, and library, according to numerous reviews
  • Many reviewers felt the service and luxury was well worth the expense
Cons
  • Wireless Internet in rooms for extra cost of $20/day
  • Some thought the $40/day valet parking charge was excessive
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Jul 27, 2012
Overview
The Hotel St. James is located on St. Jacques Street, corner of St. Pierre Street, in the historic district of Old Montreal.

The hotel is housed in the restored Merchants' Bank building, which dates back to 1870. The hotel's restaurant, XO, is one of Montreal's highest-rated restaurants. It serves breakfast, weekend brunch, lunch, cocktails and dinner. Room service is available 24 hours a day. The hotel also features a gym, steam room and spa, as well as a library with a collection of historical and contemporary books, magazines and daily newspapers. 

The hotel provides 24-hour valet parking service, with in and out privileges, for $40/day. Wireless Internet is complimentary in the lobby and available in the rooms for $20/day.

The hotel's 60 guest rooms are all decorated in a unique style. All rooms feature fine goose down duvets and Frette linens from Italy. The bathrooms are designed with marble and come with luxury Molton Brown bath products, plush towels, bathrobes and slippers. Rooms also feature an LCD TV, alarm clock with iPod docking station, a high-tech telephone that manages room temperature and lighting, and a digital safe. 

The hotel is a 5 minute walk from the Square Victoria metro station. It is about 20km from Pierre Elliott Trudeau International Airport, and a 10 minute metro ride to both the train station (at Bonaventure metro), and the bus station (at Berri-UQAM metro).

The hotel's location in Old Montreal means guests are a 5 to 10 minute walk to the area's many attractions, such as its renowned restaurants, the Notre-Dame Basilica, the Pointe-à-Callière Museum of Archaeology, the waterfront area of the Old Port, and the Bonsecours Market. It also about a 10 minute walk to Montreal's Chinatown district and to the restaurants and nightlife on St. Laurent Boulevard (all distances and travel time estimates: Google Maps).

Front desk agent (call date: July 26, 2012) confirmed hotel's wireless Internet and parking services.

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The Good
The hotel was highly praised in the reviews consulted for this analysis for its staff service, amenities, and overall guest experience.

The words classy, luxurious, immaculate, and impeccable, were used several times in the reviews to describe the hotel. Many guest reviewers found the hotel's rooms, library, and restaurant "gorgeous".

The staff received many positive reviews as well. One reviewer wrote that the staff “deserve a medal for all of their attention". Another guest wrote that he has “been in many 5 star hotels and unfortunately very often the staff is arrogant, phony and conceded, not so here. Every staff member was friendly, professional, and real."

Some guest reviewers felt that the hotel was well worth the expense. One reviewer wrote that, “if you can afford it...you'll feel a bit of the life of the 'rich and famous' ".

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The Bad
Overall, there were very few negative comments about the hotel in the reviews used for this analysis. 

A few reviewers found their rooms were a little too dark. And a few others felt that the hotel's valet parking, at $40/day was expensive, as was the $20/day cost for wireless Internet in the rooms. Although one guest reviewer pointed out, "if you're looking at the prices alone, you should not be staying at this hotel."
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel 8 of 168 Montreal hotels, with a rating of 4.5 out of 5, based on 172 reviews. Reviewers also ranked it as the #2 luxury hotel in Canada for 2012.

Booking.com reviewers rated this hotel a 9 out of 10, based on 19 reviews.

Expedia.ca guest reviewers rated this hotel 4.7 out of 5, with a 90% recommendation rate, based on 53 reviews.

Front desk agent (call date: July 26, 2012) confirmed hotel's wireless Internet and parking services.
Editor's Analysis by Natalie W.
Analyzed by Natalie W.
Natalie has been to 5 of the 7 continents in search of the world's best climate and the greatest beach hammock...still searching.
Guest Reviews
9.4
Excellent

Rated 9.4/10 based on 443 reviews

Ranked #7 out of 163 hotels in Montreal

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9 out of 10 | Martin stayed March 05, 2004

"Though I'm just an "average Joe" ... I was made to feel very above average. Everyone knew my name. All of the staff were friendly and very helpful. Most of all, I didn't feel exploited ... being a foreigner ... as I have in other "fine" hotels in other countries. I was dissapointed that I did not get to utilize the spa and massage facilities during my stay. It looked to be top notch."

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Location
Map Marker Hotel Le St-James
355 rue Saint Jacques, Montreal, QC