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Hotel Le Crystal

Hotel Le Crystal is a 5 star hotel in Montreal, Quebec, Canada 1100 de la Montagne, Montreal, QC, Canada
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Guest Reviews
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Downtown hotel, rooftop hot tub, indoor pool, modern rooms and excellent service

  • Free Wi-Fi
  • Many guests described their rooms as clean and well appointed
  • Many reviewers found the location ideal for accessing downtown attractions on foot
  • The staff were frequently complimented for their attentive service
  • Many guests said that they were likely to return to this property
  • Several reviewers thought that the rooftop outdoor hot tub was a value-added feature
  • A couple of guests were disappointed by the breakfast selection at the on-site restaurant

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Editor's Analysis
Updated on Dec 11, 2012
This all-suite hotel is situated in downtown Montreal and is about one block from the Bell Centre (sports arena and concert venue). This property is well suited for guests looking for a full-service hotel with on-site amenities such as a restaurant, a spa (massage and body treatments) and an indoor saltwater pool. 

This hotel is 100% smoke-free and all suites include free Wi-Fi, two flat screen TVs (27" or 32"), a single-brew coffee and espresso machine, a kettle, a microwave, a desk and ergonomic chair, a kitchenette with a mini-bar, bathrobes and slippers, an iron and ironing board, air conditioning, a hair dryer, a bathroom scale and a safe. Suites are furnished with either one king bed or one queen bed.

Valet parking is available for $32 per day and pets are permitted for an additional fee of $75 per stay.

The on-site restaurant, Le Coupole, serves breakfast, lunch, dinner and Sunday brunch. This property offers an on-site bar (The Wine Bar) and room service is also available.

Other on-site amenities include free newspapers, concierge services, a spa (massage and body treatments), a business centre, a rooftop outdoor hot tub, a fitness centre and an indoor saltwater pool.

There are many restaurants and bars within a 3-minute walk of this hotel and the shopping district on Sainte-Catherine Street is about 3 minutes away on foot. The McGill University campus is about 13 minutes away on foot. The Place des Arts (museum) and Old Montreal (shopping, restaurants and the Notre Dame Basilica) are both about 20 minutes away on foot (or a 7-minute drive away). The Montreal International Airport (YUL) is about 20 minutes away by car. (All walking and driving time estimates: Google Maps)
The Good
This hotel received rave reviews from many guests, among the reviews used for this analysis. Reviewers highlighted the central downtown location and customer service as the most positive aspects of this hotel.

Many reviewers found the location convenient for accessing the Bell Centre, shopping and restaurants on foot.

The staff throughout the hotel were frequently described as personable and attentive. A couple of reviewers specifically mentioned that the valet service was prompt.

Many guests described their rooms as clean, spacious and well appointed. Several reviewers said that their rooms were comfortable and modern. Several other guests praised the large windows and pleasant views of the city from their rooms. A couple of reviewers appreciated the high quality in-suite amenities, such as the single brew espresso/coffee maker.

Many reviewers stated that they were likely to return to this property in the future and one guest said, "I will never stay anywhere else" in Montreal.

The indoor pool and rooftop outdoor hot tub were also mentioned, by some guests, as value-added features.

The Bad
Most guests described overall positive experiences at this hotel, among the reviews sourced for this analysis, and there were few complaints or concerns found. However, a couple of guests were disappointed by the limited breakfast selection at the on-site restaurant. One reviewer mentioned that the wine list at the on-site restaurant was expensive.

Other isolated complaints included: an air conditioning unit was "over powering" and the parking fees ($32 per day) were considered expensive by one reviewer. One guest said that the concierge did not send the correct limo to pick-up a wedding party. However, this guest admitted that this incident was a minor inconvenience. gave this hotel an average score of 4.8 out of 5, with 97% of 205 guests recommending the property. ranked this hotel #16 out of 166 properties in Montreal, with an average score of 4.5 from 361 reviews. gave this property an average score of 9.1 out of 10, based on 68 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews
Guest Rating Explained
Rating: 9.1 / 10
No. of guest reviews: 569
Guest Ranking Explained

Hotel Le Crystal is #15 out of 162 hotels in Montreal ranked by the ratings provided by guests.


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • DVD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Photocopier
  • Ticket Service
  • Ceremonies
  • Jacuzzi
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Internet Connection (wireless)
  • Bathrobes
  • Towels
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Outdoor heated pool
  • Pub
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Cell phone/mobile rental
  • Family Room
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

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#15 out of 162 hotels in Montreal city based on 569 guest reviews

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