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OverviewThe Hilton Montreal Bonaventure is located on de la Gauchetière Street, corner of Mansfield Street, in downtown Montreal. The hotel specializes in hosting meetings, exhibitions and conventions, but is also popular with families.This hotel is also well-known for its rooftop area, which has an outdoor pool that is heated in the winter, 2.5 acres of landscaped gardens, and a poolside bar. The hotel has one main restaurant which overlooks the hotel's garden with a waterfall and a pond, as well as a bistro restaurant and the poolside bar, which serves lighter fare and is open only in the summer. Free wireless Internet is provided throughout the common areas and in all rooms. Parking is available in an underground lot for $20/day.
There are 395 guest rooms and suites, with several different configurations. All rooms feature mahogany furniture, 32-inch flat-screen TVs, in-room safes, work area, alarm clocks with MP3 connection, hair dryers, irons and ironing boards. There are both 1 and 2-level suites, offering views of the city, hotel garden, or pool. In addition, there are executive suites available for guests who prefer more amenities and space, and access to the hotel's Executive Club Lounge. For guests with limited mobility or requiring extra assistance, the hotel has accessible rooms, with features such as hearing-impaired equipment, safety bars, and raised toilets and sinks.
The hotel is connected to Montreal's 'Underground City', linking guests to 33km of underground city boutiques and restaurants, the metro system, the train station, the convention centre, as well as the Bell Centre, home of the Montreal Canadiens hockey team and many music concerts. It is about a 20-minute walk to Old Montreal and Chinatown, and a 10-minute walk to the nightlife around Crescent Street and shopping on St. Catherine Street.
The hotel is across the street from the train station (with indoor access), a 10-minute metro ride from the bus station at Berri-UQAM, and about 20km from the airport. There is a stop for the 747 airport shuttle bus 1 street away.
The GoodOverall, the hotel was highly praised, in the reviews used for this analysis, for its pool and outdoor area, staff service, and location.
Many guests enjoyed the outdoor rooftop pool, although advised that it gets quite full in the summer. Guests who had stayed at the hotel in the winter enjoyed the novelty of swimming in an outdoor heated pool while snow fell around them. One reviewer wrote that, "there were piles of snow right at the pool's edge. We actually had a snowball fight in the pool in winter in Montreal". In addition to the pool, guests also enjoyed the hotel's gardens and courtyards.
There were many comments that the service provided by hotel staff was professional and courteous. One reviewer commented that they were the "friendliest staff we have come across in any hotel", and another that staff service "exceeds 5-star quality".
Many reviewers also found the hotel's downtown location to be central and convenient, especially its connection to the Underground City. The hotel's location received praise from many different types of travellers - those on business, guests in town for the culture and/or nightlife, and guests on family vacations.
The Bad
Negative comments about the hotel were minimal in the reviews used for this analysis.
Most of the negative comments were directed toward the layout and appearance of the hotel. A few reviewers described the layout of the large hotel as "maze-like" and that the hotel itself was an "odd concrete structure".
A few other reviewers thought the interior of the hotel was a bit dated. There were also a few comments from reviewers that the prices in the hotel's bars and restaurants were quite high.
TripAdvisor.com reviewers ranked this hotel 38 of 168 Montreal hotels, with a rating of 4 out of 5, based on 456 total reviews.
Expedia.com guest reviewers rated this hotel 4.3 out of 5, and gave it an 88% recommendation rate, based on 124 total reviews.
Hotels.com reviewers rated this hotel 4.6 out of 5, with a total of 96 reviews.
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Analyzed by Natalie W.
Natalie has been to 5 of the 7 continents in search of the world's best climate and the greatest beach hammock...still searching.
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8.4
Very Good
#41 out of 131
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Guest Rating Explained
Rating: 8.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.6 |
| Cleanliness: |
7.3 |
| Location: |
7.2 |
| Comfort: |
7.3 |
| Service: |
7.3 |
| Value: |
6.8 |
Details
No. of guest reviews: 903
Guest Recommended: Yes
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Guest Ranking Explained
Hilton Montreal Bonaventure is #41 out of 131 hotels in Montreal ranked by the ratings provided by guests.
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"quite lovely"
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"The pay for movie operation could beimproved . Before we had a chance to select another movie, we had no option but to accept a $13,99 movie charge. In the short time I read the instructions It was on."
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"We had an enjoyable stay. The staff were very,very helpful & polite.
Hope to come back again.
Mardi Senna"
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"I'm glad you contacted me; this is the second time we stay with you. I and three other colleagues, each attending a conference, stayed at the Bonaventure this time, March 3 to Marach 7. Everyone on your staff was terrific; helpful, knowlegeable, friendly. The room was quiet, warm, comfortable. I advised my colleagues to stay with you, rather than the conference hotel around thr block. They were all happy they did. Thank you; I look forward to more visits. Geoffrey Pierson"
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"I was disappointed to see all the garbage in the bushes around the entrance to the hotel. It was not a good introduction to this lovely hotel. When I mentioned it at the desk, they said they had not done the spring cleanup yet! Do you have to wait for the first robins to clean up the messy front of the hotel??? Otherwise, it was a nice stay."
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Amenities
- Business Center
- Room Service
- High-speed Internet
- Fitness Room/Gym
- Restaurant
- Parking
- Swimming pool
- Pet Friendly
- Disabled Access
- Concierge
- Valet Parking
- Massage / Beauty Centre
- Bar / Lounge
- 24 Hour Reception
- Dry Cleaning
- Babysitting / Child Services
- Air Conditioned
- Non-Smoking Rooms
- Convention Center
- Banquet Facilities
- Conference Room(s)
- Currency Exchange
- Multilingual Staff
- Safe-Deposit Box
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- News Stand
- ATM / Cash Machine
- Mini Bar
- Cable / Satellite TV
- Secretarial Service
- In Room Movies
- Connecting Rooms
- Wake-up Service
- Meeting Rooms
- Coffee / Tea Maker
- Hair Dryer
- Complimentary Toiletries
- TV
- Laundry service
- Shops
- Garden
- Computer
- Photocopier
- Desk
- Facsimile
- Ballroom
- Video Conferencing
- Full-service catering
- Ceremonies
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- Custom event planning available
- Exhibit Space
- Disabled Accessible Rooms
- Salon
- Internet Connection (wireless)
- Bathrobes
- Shower
- En suite
- Private Bathroom
- Bathtub/Shower Combination
- Pool Outdoor
- Kids Club
- Cots
- Highchairs
- Coffee Shop/Cafeteria
- Luggage Storage
- Allergy-Free Room Available
- Shops in Hotel
- Souvenirs/Gift Shop
- Cell phone/mobile rental
- Self Laundry
- Bedding/Pillow Choices
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