Overview
The Fairmont Queen Elizabeth is a large 1073-room property with a location that cannot be matched. The hotel is connected to the Montreal Central station and the Underground City. Guests loved the convenience, however many felt the property was a bit pricey and showing signs of wear. In addition, the extra cost for in-room Internet and parking was an unwelcome surprise considering the price paid for the room. Guest ratings averaged just over 8 out of 10 points (on 10 point scales) and roughly 4.5 out of 5 points (on 5 point scales).
The GoodLocation, location, location. The convenience of the location of this hotel simply cannot be beat. The hotel is connected to Montreal Central Station, meaning those travelling to Montreal by train can get into their room without ever having to step foot outside. The three on-site dining options as well as the numerous off-site restaurants a stone’s throw away meant guests were never hungry. Shopping areas were also nearby and not to mention numerous historic and tourist hot spots. Customer service was said to be courteous and efficient. Beds were comfortable and many guest reviewers across numerous sources said the pool area and fitness facility were top-notch.
The Bad
Price was a common area of contention. Some guest reviews mentioned that regardless of the location it was a bit pricey for what they received. The extra charge for parking and in-room Internet should have been included in the price according to various guest reviewers on Expedia.com, TripAdvisor.com and Booking.com. In addition, some rooms were said to be quite small and showing signs of age and wear. Similarly, the bathrooms were much smaller than expected. Walls were said to be thin, as a few reviewers complained of noise from neighbouring rooms. Finally, not all rooms are finished equally, while some have modern flat-screen televisions, others have old, boxy and dated sets.
I checked out the following sources for this analysis, here’s what I found...
Expedia.com reviewers rated this property well with an average of 4.5 out of 5 points and 91% of all guests recommending the hotel. Location was by far the most common praise.
Booking.com guest reviews averaged 8.5 out of 10 points. Location, as with other sources used for this analysis, was the biggest positive. However, value for money was an issue for some reviewers as they felt it was a bit expensive.
TripAdvisor.com had over 600 reviews at the time of writing. Average guest ratings were 4 out of 5 points. Convenience of the connection to the train station was top of mind for these reviewers. However, there were a few complaints regarding the condition of the rooms as many felt they were worn and tired.
Oyster.com found the location to be the most convincing reason to stay at this property. The hotel provides easy access to both on-site and nearby dining options as well as excellent shopping. Historic and tourist areas are a short walk making it easy to avoid renting a car or driving yourself around the city.
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Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...
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