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Historic luxury hotel in downtown Montreal above train station with indoor pool & restaurant 

Pros
  • Wi-Fi is free to club members and enrollment is free
  • Guests loved the location, above the train station, Underground City and close to great restaurants and the Bell Centre
  • The rooms were clean with comfortable beds
  • Many guests really liked the staff and found them attentive and professional
  • Guests often enjoyed dining and room service on site
Cons
  • Valet parking is $30 plus tax per night
  • Some guests reported dated decor and small rooms
  • Some complained of extra charges
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Apr 15, 2016
Overview
This full-service hotel provides a luxury stay in the heart of downtown Montreal and a 20-minute walk to the attractions of Old Montreal. It's handy to the VIA Rail and Amtrak train stations and Montreal's Underground City, located right above with indoor access from the train station to the hotel's lobby. 

The hotel has 982 guest rooms some of which allow smoking.  All rooms include a flat screen HDTV with pay-per-view movies, a Keurig coffeemaker, a mini-bar, a desk, an iron and ironing board, bathrobes, a hair dryer, windows that open and climate control. Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed. Room extras include a sofabed, 1 or 2 separate bedrooms, a living room, a kitchenette, a dining room for up to 8 persons, a powder room, 3 bathrooms, a safe, a 1-person jetted tub and a fireplace. Accessible rooms are also available.

Wi-Fi is an additional $13.95 per 24 hours but free to club members. Parking is available for $30 + tax per night with departure prior to 4 pm and in-out privileges. Pets are welcome for $25 per pet, per day.

Le MontrĂ©alais Bistro-Bar Restaurant serves breakfast, lunch, afternoon tea and dinner. Les Voyageurs-Bar Lounge serves lunch, dinner and drinks. Boutique Gourmandise offers pastries, cakes and take-out treats in the Fairmont Store. Room service is available 24 hours.

Hotel amenities include an indoor pool, a children's wading pool, 2 hot tubs, a sauna, a day spa, a fitness room, concierge, a business centre, dry cleaning, a beauty/barber shop, a gift shop and meeting rooms.

The Bell Centre is a 7-minute walk and McGill University is 10 minutes on foot. Pierre Elliott Trudeau International Airport (YUL) is a 20-minute drive without traffic or 40 minute via public transit. (All travel times: Google Maps)

Confirmed with the front desk on April 15, 2016: pet fees and the hotel has some smoking rooms at this time
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The Good
Many guests enjoyed their stays at this hotel. 

The location was ideal for guests travelling by train as guests could access the hotel's lobby from an elevator at the train station. Guests also loved having direct indoor access to the underground mall with shops, the Keg restaurant and quick and easy breakfast cafes, especially in the cold winter. Some were pleased that Metro (McGill station), St Catherine Street and Eaton Centre could be all accessed underground. The Bell Centre, great restaurants and Old Montreal were also an easy walk from the hotel.

Although the rooms are getting tired and are about to be renovated (the hotel is due to close from mid-June 2016 to June 2017), guests still enjoyed their rooms. They found them clean and well appointed, with comfortable beds, great city views and nice toiletries. 

Guests typically liked the staff who welcomed them and were attentive to their needs. The concierge gave good travel and restaurant advice and guests seemed to feel pampered by the maids and the Gold Floor staff who treated them as valued guests. One recent guest was amazed by the Gold Floor staff, "The professionalism and friendliness of the staff is amazing. The concierge and staff are excellent in every way and actually remembered us from 4 years ago!"

Guests really enjoyed dining on site. Both the restaurant and room service were described as having outstanding quality and service. Guests also liked the Gold Floor concierge service with their breakfasts and cocktails.
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The Bad
There were some complaints and some nit picks found online in recent reviews.

Many guests mentioned the dated condition of the hotel with amenities not always working and repairs needed to walls etc.

Extra charges were an irritation for some. They complained of having to pay extra for Wi-Fi (they didn't want to have to join a loyalty program), valet parking, and a $2 charge per suitcase to hold luggage after check out.

Other recent complaints included: the pool was underground, small, shallow and cold, valet parking was painfully slow, malt whisky prices extortionate, breakfast buffet left out and food gets a bit off, bar selection limited as are late menus, and room was small and needed better maintenance and cleaning.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #39 out of 163 Montreal hotels with an average rating of 4 out of 5 from 3,226 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 from 2,710 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 1,095 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.4
Very Good
#
56 / out of 166
hotels in Montreal

Rated 8.4/10 based on 10293 reviews

Ranked #56 out of 166 hotels in Montreal

10293
Location
Map Marker Fairmont The Queen Elizabeth
900 Rene-Levesque Boulevard West, Montreal, QC