OverviewThe Best Western Plus Montreal Downtown-hotel Europa is located on the south side of Drummond Street between St. Catherine Street and Rene Levesque Boulevard in Montreal, Quebec. McGill University, Mount Royal Park, the Bell Centre, and Montreal Central Station are all short walks from the hotel's main entrance.
Hotel facilities include an on-site restaurant, a sauna, a fitness centre, a spa, on-site parking ($13 indoor per day, $17 outdoor per day), meeting space, and banquet facilities. The hotel also has a 24hr business centre with services including faxing, photocopying, and couriering.
The 100% non-smoking hotel is seven stories high and has 177 guest rooms. Common amenities in rooms include free wireless Internet, climate control, air conditioning, free local calls, coffee makers, hair dryers, irons and ironing boards, and desks.
Room types vary with most rooms offering either one queen bed, one king bed, or two double beds. Regardless of room category, pets are not allowed at this property. Check in time is aat 3pm while check out time is noon.
The GoodNumerous guests were happy with their stay at the Best Western Plus Montreal Downtown. These guests typically said good things about the hotel's location, the price of the room rate, or the cleanliness of the property.
Guests who thought well of the hotel's location were generally happy to be in downtown Montreal. Some guests were sweeping and said that the hotel was close to "everything." Other guests were more specific and said they liked being close to clubs, shopping, St. Catherine's Street, and restaurants. A couple guests said they liked being near the Bell Centre, the home of the NHL's Montreal Canadiens.
Guests who commented on the price they paid usually indicated that they were happy. They typically thought that the room rate was inexpensive, that the price was good for the location, or just that the price was worth what they received.
Guest reviews for the hotel's rooms were mixed. On the positive side, several hotel patrons said that they thought their rooms were clean. Room appointments also received some praise with one guest happy to have a flat screen television.
The Bad
Guests who complained about the Best Western Plus Montreal Downtown usually had concerns with the size of the room that they received. Other concerns pertained to on going renovations or to the hotel's parking.
The guests who complained about the size of their rooms were numerous. These guests all thought that the rooms at the hotel were too small with one guest calling his room "tiny." Multiple guests judged their 'queen' bed to actually be a double and felt that there was no way the room could actually fit a queen. Occasionally guests complained about the heaters in their rooms which were described as noisy.
Several guests also mentioned that the hotel was undergoing renovations. A member of our staff called the hotel on March 2nd, 2012 and spoke to an agent at the property. According to the agent room renovations were already completed and hotel renovations that target the lobby were expected to end before the end of March 2012.
Some guests also had a problem with parking at the hotel. These guests described a situation that seemed somewhat common, where they felt inconvenienced because they had to park off site at a public lot.
TripAdvisor.com ranked the hotel 74th out of 168 Montreal hotels and the site had 250 reviews.
Booking.com guest ratings averaged to 8.0 points out of 10 and the site had 323 reviews.
Hotels.com guest ratings averaged to 4.0 points out of 5 and 90% recommended the property.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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