The majority of reviews consulted for this analysis were positive with much praise going to the hotel's staff, restaurant, and rooms.
Numerous reviewers praised the hotel's staff. They were characterized as friendly, efficient, bilingual, knowledgeable about Old Montreal's history and architecture, with outstanding and impeccable service.
The hotel's restaurant was a source of many compliments by patrons. The food was described as wonderful, and the service as excellent. One guest stated, "The restaurant is at the upper echelon of the city's already great dining scene", while another mentioned it was, "sensational, both dinner & breakfast - absolutely great food in the french style".
Guests described their rooms as gorgeous, historical, charming, spacious, clean and bright, with comfortable beds and 13-foot high ceilings. It should be mentioned however, that a couple of guests found the towels and furniture in their rooms to be worn.
The hotel's location was also a source of many compliments. Reviewers found it to be central, close to Notre Dame Cathedral, shopping, Palais de Congress and the waterfront. One guest remarked it was the "perfect location for walking around Montreal".