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Fairmont Le Chateau Montebello

8.7 | Very Good
MAP CALL

Popular Montebello resort hotel with indoor and outdoor pools, winter & summer activities

Pros
  • The hotel's wide variety of activities, indoor pool and spa were praised by many guests
  • The staff were very well liked at this hotel, warm and helpful
  • Guests found the rooms clean, comfortable and cozy
  • Location was tranquil and perfect for a getaway, close to the highway and walking distance to town
  • Many praised the food at the restaurant on site
Cons
  • Resort fee of $25 to cover Wi-Fi, parking, local calls, access to health club, plus some activities and equipment rentals
  • Guests often found the hotel and restaurant expensive
  • Rooms were tired and needed a refresh said guests
  • Sometimes the resort and staff failed to impress
Editor's Analysis
Updated Feb 16, 2016
Overview
This hotel offers a weekend or vacation getaway an hour's drive from Ottawa or 1.5 hours from Montreal. It overlooks the Ottawa River, a 10-minute walk from the town's restaurants, and offers numerous recreation activities on site. Guests can enjoy horse-drawn sleigh rides, dog sledding, cross-country skiing, tubing, snowshoeing, ice fishing, curling, snowmobiling and ice skating in the winter as well as biking, hiking, horseback riding, seadoos, canoes, paddle boards, pedal boats, watersports and golfing in the summer.

This hotel has 211 smoke-free guest rooms, all of which offer a flat screen TV with cable and pay-per-view movies, a coffeemaker, a tea kettle, a mini-fridge, a desk, dataport, safety deposit box, an iron and ironing board, bathrobes, a hair dryer, windows that open, and air conditioning. Rooms are furnished with 2 double beds, 1 or 2 queens or 1 king bed. Room extras include a sofabed, a Keurig coffeemaker, a separate living area, and a 2-person jacuzzi. Accessible rooms are available.

The hotel charges a resort fee (currently $23 and going up to $25 on May 20, 2016) that includes Wi-Fi, local calls, self-parking, access to health club and many activities and equipment rentals. Pets (2 maximum) are welcome for $45 per pet, per night.

Aux Chantignoles restaurant offers French cuisine and is open daily for breakfast, lunch and dinner. Seigneurie Bar offers bistro fare and cocktails each evening after 5 pm. Golf Club Terrace & Mulligans Bar offers terrace dining. An outdoor BBQ and bar are also available during the warmer months.

Hotel amenities include an indoor pool, an outdoor pool, a hot tub, a fitness centre, a day spa, a children's activity centre, babysitting, a business centre, an 18-hole golf course, mini-golf, squash, badminton and tennis courts, elevators, laundry services, meeting rooms and a gift shop. 

The Manoir Papineau National Historic Site is a 5-minute walk away. Le Chateau Montebello Club De Golf is a 4-minute drive while Omega Park can be reached in 5 minutes by car. Ottawa's city centre is about an hour's drive west, and Ottawa International Airport (YOW) is 1.25 hours away without traffic. (All travel times: Google Maps)

Confirmed with the front desk on February 12, 2016: pet fees, all rooms are non-smoking, resort fee information
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The Good
Many guests really enjoyed their stays at this hotel. They found the setting quiet and relaxing. The hotel was very comfortable, with a warm and casual atmosphere and many enjoyed reading a book or sipping a hot chocolate or a glass of wine by the large central fireplace. It was a beautiful spot on the river with scenic walks and there were lots of activities available for guests of all ages.

Although this is an older building, guests felt it was well maintained and some loved the historical wooden architecture. Guests typically enjoyed their rooms. They were clean, comfortable and cozy with a rustic ambiance.

The staff were well liked and they definitely added to guests' sense of comfort at the hotel. Guests said they were friendly, helpful, kind and accommodating.

Many guests seemed highly pleased with the food offered on site. Recent reviewers used words like superb, excellent, amazing and plentiful to describe their meals.

The spa was popular and guests spoke highly of their treatments.

Guests liked the area and all the activities available to them and they felt the grounds were quite well maintained.
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The Bad
The hotel could use some improvement and guests left suggestions.

Although guests found the rooms comfortable, they also mentioned that they were dark and tired, and some of them were small, with small bathrooms. Also, some guests paid extra for a water view and sometimes found these rooms only offered a glimpse of the river from a distance. 

Guests who were expecting a more luxurious room with updated furniture and fixtures were disappointed in the cost of the stay and judged the hotel as being too expensive. 

Some guests were dissatisfied with the hotel's overall lack of polish, or with aloof staff failing to supply the expected first-class service of a luxury resort. Some felt there were too many extra fees where guests felt burdened by the cost instead of pampered with care during their stay (for example: a late check out fee for 1 hr, fees for the tennis court, and a bottle of water was $10).

Although guests usually enjoyed the breakfast and dining on site, they sometimes complained about slow and inattentive service and their meals being poorly prepared, mediocre and expensive.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #1 out of 2 Montebello hotels from 1,258 reviews.

Booking.com guest reviews rated the hotel 8.5 out of 10 from 236 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5, from 251 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.7
Very Good
#
1 / out of 3
hotels in Montebello

Rated 8.7/10 based on 769 reviews

Ranked #1 out of 3 hotels in Montebello

769
Map Marker Fairmont Le Chateau Montebello
392 Notre Dame, Montebello, QC