This hotel is situated in the tourist village of Mont Tremblant and is a 1-minute walk from the Gondola Lift Station, making this a popular choice with leisure travellers who want direct access to the slopes and those who want a centrally located hotel.
Each one- or two-bedroom suite features a full kitchen (microwave, refrigerator, stove and dishwasher), a separate living room, cable TV, a fireplace, an iron and ironing board, a desk and chair, a clock radio, a hair dryer and individual climate control. Free Wi-Fi and wired internet is available with all rooms. Smoking rooms are available. High chairs and playpens are available.
A complimentary hot breakfast is offered and parking is available on site for $12 a night. Complimentary dinner and drinks are offered Monday through Thursday.
Pets are not permitted to stay at this hotel and neither are service animals. However, the property offers wheelchair-accessible rooms, parking, meeting facilities and elevators. The entrance and public areas are also wheelchair-accessible. Elevators feature braille buttons and there are visual alarms for the hearing impaired in rooms, hallways and public areas.
Other hotel features include an outdoor year-round whirlpool, sauna, pool, guest laundry, playground, dry cleaning service, babysitting services and fax and copy services. There are also tracks, trails and bicycle rentals.
This hotel is located in Mont Tremblant's pedestrian village, which features 50 bistros and restaurants, such as Aux Truffes Restaurant, Coco Pazzo and Creperie Catherine, all 4 minutes away on foot or a 1-minute drive from the hotel. Casino Mont Tremblant is a 17-minute drive from the hotel and two golf courses, Le Geant and Le Diable, are a 3-minute drive away or about 16 minutes away on foot. (All driving and walking estimates: Google Maps)
Confirmed with a front desk agent March 8, 2013: free Wi-Fi and wired internet, free breakfast, parking fees and pet policy.
The positive reviews greatly outnumbered the negative reviews. Guests were generally happy with their stays and claimed they would return. Reviewers praised the location, the rooms, the staff and the breakfast.
The location was the biggest draw for many guests. They thought the hotel was centrally located and liked that the location provided direct access to the ski slopes.
Many guests spoke favourably of the rooms and described them as clean, comfortable and spacious. Some guests also felt the rooms had a good layout. However, there were mixed reviews about room cleanliness (see below).
The staff received praise from several reviewers and were described as friendly and caring. Customer service was described as efficient. Several guests mentioned that the staff at the front desk seemed to show genuine interest in whether or not they enjoyed their stay.
According to some guests, the breakfast was good and offered a nice variety.
Additionally, some guests liked that the parking was underground and was easily accessible while others thought the beds were comfortable.
As mentioned above, the majority of reviews for this hotel were positive with very few negative reviews. However, there were some common complaints from guests about the in-room climate control and room cleanliness.
Some guests complained about noisy heating units in their rooms.
While most of the feedback regarding room cleanliness was positive, some guests complained about the housekeeping service and felt it was disappointing. One reviewer claimed that housekeeping did the "bare minimum" while another said the service was below par.
rated this hotel 4.5 out of 5 based on 125 reviews, with a 98% recommendation rate.
TripAdvisor.com ranked this hotel #4 out of 32 hotels in Mont Tremblant based on 270 reviews and an average rating of 4 out of 5.
Booking.com rated this hotel 9.2 out of 10 based on 91 reviews.
The author called the hotel on March 8, 2013 to verify some information.