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Highly praised & pet friendly Matane hotel with indoor pool, modern rooms and fine dining

Pros
  • Free amenities: Wi-Fi, parking, local calls
  • Guests found the rooms clean and well appointed with modern furnishings
  • Several guests were pleased with the hotel's proximity to the beach and highway access
  • Guests loved the spectacular views from their rooms and the public areas of the hotel
  • Many felt the food at the restaurant on site was outstanding
  • Many guests loved the comfy beds at this hotel
Cons
  • No elevator, or air conditioning in the Pavillon sur Mer building
  • A few guests found the bathrooms small
  • Limited restaurant hours troublesome to a few guests
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Sep 7, 2015
Overview
This property offers two buildings with shared hotel amenities. They are both situated on the beach, in between the St. Lawrence and Matane Rivers, and just off Highway 132. They offer a special escape to a unique setting, with modern rooms, day spa and seaside dining, and feature spectacular views of the sunrises and sunsets over the St Lawrence seaway.

The Riotel Matane is a smoke-free hotel with 99 guest rooms and 1 suite, each offering free Wi-Fi, free local calls, a plasma flat screen TV, a Keurig coffeemaker, a mini-fridge, a desk, an iron and ironing board, a hair dryer and air conditioning. Rooms feature 2 double beds, 1 queen and a pull-down bed, 1 or 2 queen beds or 1 king bed and a pull-down bed. Room extras include drive-up rooms, river views, a microwave, a sofabed, a separate bedroom, a double jacuzzi and a balcony. There are accessible rooms in the Riotel Matane.

The Pavillon sur Mer- Matane is located 500 ft from the main building and offers 24 less expensive rooms, most with a view of the St. Lawrence River. This smoke-free building is 2 floors, but does not have an elevator, nor air conditioning in its rooms. Common room amenities include free Wi-Fi, a 39" flat screen TV with cable, a coffeemaker, a mini-fridge, a microwave, a working desk, an iron and ironing board, and a hair dryer. Most of these rooms have a sea view and patio doors to a balcony. There is one accessible room in the pavillon.

Free outdoor parking is available on site and the hotel offers electric car charging terminals. Pets (dogs under 50 lbs) are permitted for $35 per stay.

Cargo Restaurant offers a bar and large outdoor terrace and serves breakfast from 6 am to 10 am and dinner from 5:30 pm to 9 pm daily. La Table du Capitaine, is a seasonal restaurant on site, which serves lunch and dinner from June to September. Room service is available.

Hotel amenities include an indoor pool, a seasonal outdoor pool, an outdoor fire pit, a hot tub, a sauna, fitness facilities, a day spa, a business centre, floodlit tennis courts, children's playground, ice machines, dry cleaning, elevator and meeting/banquet space. There is an outdoor patio facing the sea. 

Cinéma Gaieté is about a 4-minute drive from the hotel, while the Reford Gardens (Les Jardins de Métis) can be found roughly 38-minutes southwestward along the coast. Matane Golf Club is a 4-minute drive away, and Matane Airport (YME) is a 5-minute drive eastward. (All travel time estimates: Google Maps)

Confirmed with the front desk on September 7, 2015: accessible rooms available in both buildings, hair dryers and ironing boards in all rooms, the hotel has one suite with a separate bedroom, there is a guest room with a double jacuzzi in the bedroom, and dogs are allowed for $35 per stay in designated rooms
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The Good
This hotel was definitely well liked by the majority of reviewers, judging from the recent reviews read for this report. Guests typically felt they had discovered a gem, a unique setting, and peaceful experience overlooking the water and hearing it lap up on the shore, in cozy rooms with comfortable beds and delicious dining on site.

Numerous guests were pleased with their rooms at this hotel. They described them as clean, modern, well equipped and spacious, with very comfortable beds and pillows. Guests typically found the setting peaceful and quiet with beautiful views of the St. Lawrence Gulf and its rugged coastline.

Guests raved over the food at the restaurant on site and used superlatives, such as amazing and exceptional to describe their experience.

Several reviewers praised the hotel's location. They found it to be close to the beach, Highway 132, shopping, and several restaurants. One guest put it well, "This location makes a nice intermediate stop. The hotel property is easy to find, well appointed, and situated beautifully right on the St. Lawrence River."

The hotel's staff were also praised for their friendly, helpful and accommodating service. One guest put it this way, "The desk service is just perfect, always ready to help." 
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints among the reviews.

A few reviewers commented on the lack of air conditioning in the seafront pavilion. These guests found the conditions hot in the summer. It should be noted that the rooms in the main hotel building do offer air conditioning.

A few lodgers complained about the hotel's bathrooms. Guests either found them to be small and cramped, felt they should have had a tub as well as a shower for the price of the room, (some rooms do have a tub), or felt the design of the shower, without a door, was inconvenient causing water to splash onto the bathroom floor.

Some returning guests did not like the new renovations done to the restaurants and the lobby. They felt the hotel had a warmer, more elegant and cozier ambiance prior to the changes.

A few guests were disappointed with the limited hours the restaurant was open.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #1 out of 4 Matane hotels from 91 guest reviews with an average rating of 4 out of 5.

Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 98% recommendation rate from 221 reviews.

Booking.com guest reviews rated the hotel 8.5 out of 10 from 189 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.4
Very Good
#
2 / out of 2
hotels in Matane

Rated 8.4/10 based on 778 reviews

Ranked #2 out of 2 hotels in Matane

778
Map Marker Riotel Matane
250 avenue du Phare Est, Matane, QC