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Indoor pool, on-site restaurant, within walking distance of Carrefour Laval mall

Pros
  • Free parking
  • Many guests described their rooms as clean
  • Many reviewers found the location convenient for accessing shopping and highways
  • The staff were frequently complimented for their friendly service
  • Many guests found the indoor pool area to be a value-added feature
  • Several reviewers praised the food at the on-site restaurant
Cons
  • Several guests described the in-room decor as dated
  • Several reviewers were disturbed by traffic noise
  • A few guests thought that the Wi-Fi service was expensive ($10 per 24 hours)
Freebies
Free Parking
Editor's Analysis
Updated Dec 6, 2012
Overview
The Sheraton Laval Hotel is located just a 6-minute walk from Carrefour Laval (the largest shopping mall in Quebec) and about a 5-minute drive of Highway 440, making it convenient for guests looking shop, dine and access area attractions by car or on foot.

This property is 100% smoke-free and all 244 rooms include a TV with pay-per-view movies, a make-up/shaving mirror, a desk and ergonomic chair, a mini-fridge, a coffeemaker, air conditioning and an iron and ironing board. Rooms are furnished with one king bed or two double beds. Suites provide more spacious accommodations and are furnished with one king bed. Select suites also include a jetted tub.

Wi-Fi service is available in all rooms and suites for an additional fee of $10 per 24 hours.

Guests staying on the Club Level have access to an exclusive lounge which features a free breakfast and free evening hors d'oeuvres. Club level guests also receive free local calls, free Wi-Fi and free business services (copy, fax, printer and office supplies).

Free parking is available on site and pets are permitted in select rooms at no additional charge.

There are multiple on-site dining options, including Cupola (lunch and dinner), Bar La Cupola and La Piazza (breakfast and lunch). 

Other on-site amenities include meeting rooms and conference space, a salt water indoor pool, a hot tub, a sauna, a fitness centre,  on-site spa services (massage and body treatments), a gift shop, luggage storage, dry cleaning, concierge service and safe deposit boxes.

The Cosmodome Space Science Centre is a 1-minute drive away (or 10 minutes on foot). The Montmorency subway station (which provides access to downtown Montreal) is a 6-minute drive away. Downtown Montreal, which features the Bell Centre (sports arena and concert venue), a casino, McGill University, shopping and nightlife, is a 26-minute drive away. The Montreal Trudeau International Airport (YUL) is about 19 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on November 27, 2012: Pets are permitted in select rooms at no additional charge.
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The Good
Positive reviews outnumbered negative reviews for this hotel, among the reviews used for this analysis.

Many guests described their rooms as clean and beds as comfortable. Club Level guests said their rooms were spacious.

Many reviewers found the location convenient for accessing Carrefour Laval shopping mall, restaurants and highways.

The staff were frequently complimented and guests described the front desk agents as friendly and helpful.

Several guests enjoyed the pool area with hot tub, ice shower and waterfall.

Several reviewers praised the food and generous portions at the on-site restaurant.

Several guests mentioned that they enjoyed the free breakfast buffet that was served in the Club Lounge (accessible to Club floor guests only).
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The Bad
Although the hotel seemed to have pleased the majority of their guests, there were many one-time complaints scattered across the reviews recently, in the reviews used for this analysis, and a few common concerns.

Several reviewers were disturbed by noise in their rooms. Guests cited traffic noise from the nearby highways, loud air conditioning units, an exterior exhaust fan, and guest room doors that did not close quietly.

A couple of guests complained of tired decor, heavy bedding, and low-grade toiletries.

Although many guests said the hotel and rooms were clean, a couple of guests noted stained carpeting in their rooms and one spotted mouldy shower grouting.

A couple of guests complained about the additional fees for Wi-Fi ($10 per 24 hours) and one of them was further exasperated by poor connectivity.

Also, while the great majority of guests were happy with the customer service that they received in recent online reviews analyzed, a couple of reviewers expressed their disappointment: One guest said that he received incorrect directions from a front desk agent that cost him a exorbitant cab fare (which the hotel was not willing to cover). Another guest said she had to argue at the front desk to obtain the room she had actually booked (enabling her son to have his own bed). And yet another guest explained that when he tried to obtain help from the front desk late at night, no one answered the phone.


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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.8 out of 5, with 86% of 29 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 13 properties in Laval, with an average score of 3.5 out of 5, from 73 reviews.

Booking.com gave this property an average score of 8.4 out of 10, based on 88 guest reviews.

Verified by a front desk agent on November 27, 2012: Pets are permitted in select rooms at no additional charge.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.2
Very Good
#
5 / out of 10
hotels in Laval

Rated 8.2/10 based on 1874 reviews

Ranked #5 out of 10 hotels in Laval

1874
Location
  • Carrefour Laval (0.2 km)
  • Mirabel Airport (25.1 km)
Map Marker Sheraton Laval Hotel
2440 Autoroute Des Laurentides, Laval, QC