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Quality Suites Laval

Quality Suites Laval is a 3 star hotel in Laval, Quebec, Canada 2035 Autoroute des Laurentides, Laval, QC, Canada
Estimated Price
$86
CAD
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Guest Reviews
Amenities
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Family-friendly two-room suites, close to highways and good value

Pros 
  • Free Wi-Fi, free breakfast and free parking
  • Clean, comfortable and spacious rooms said guests
  • The staff were frequently complimented for their friendly service
  • Breakfast well liked by guest reviewers
  • A few reviewers found the location convenient for accessing highways
  • Several guests thought that the room rates were reasonable
Cons 
  • Hotel a bit dated according to some
  • A couple of reviewers had noisy air conditioners
  • Some had trouble locating the hotel with GPS
  • A couple of reviewers complained about uncomfortable beds

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Editor's Analysis
Updated on Dec 6, 2012
Overview
This predominantly all-suite hotel is less than a minute drive from Highway 15 and is a couple of minutes from Highway 440. While small kitchenettes and spacious separate bedrooms make this hotel family-friendly, it is also ideal for leisure travellers desiring more spacious accommodations and looking to access destinations in the Montreal-Laval area by car.

Both smoking and non-smoking accommodations are available. The hotel has 6 guest rooms and 107 suites which offer free Wi-Fi, free local calls, a coffeemaker, a hair dryer, an iron and ironing board, a TV with pay-per-view movies and individual climate control. Rooms are furnished with two double beds or one king bed. Suites have two rooms and are furnished with one king one double bed, one king and a sofabed, two double and a sofabed or one queen and a sofabed. Almost all suites have an additional mini-fridge and microwave.

Free parking is available on site and pets are permitted for an additional fee of $10 per night.

A free continental breakfast is served on weekdays from 6:30 am to 9:30 am and on weekends from 7 am to 10 am. The nearby restaurant at the Comfort Inn, Graffiti's Pasta Bar, serves breakfast, lunch and dinner and room service is also available through the sister hotel's restaurant.

Hotel amenities include free newspapers, a business centre, an exercise room, coin-operated laundry machines and dry cleaning.

Carrefour Laval (largest shopping mall in Quebec) and the Cosmodome Space Science Centre are about 3 minutes' drive away. The Montmorency subway station (which provides access to downtown Montreal) is located on the Campus of Montmorency College and is 5 minutes away by car. The Montreal International Airport (YUL) is about a 22 minutes from the hotel. (All driving time estimates: Google Maps)

Verified with front desk agent on December 6, 2012: breakfast hours, and pet policy and restaurant is off site
The Good
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.

Many guests stated that the rooms were clean and spacious, comfortable and quiet. Guests were pleased with the spaciousness of the suites and the privacy of having a separate bedroom from their children.

The staff were frequently complimented and guests described the front desk agents as friendly and helpful.

A few guests mentioned the convenience of the location in relation to the nearby highway and for being an easy trip to Montreal. One guest said Laval was "a nice city with lots to see" and that the hotel was situated in a safe and convenient location.

In general guests seemed to like the continental breakfast, although a few reviewers thought the breakfast room was small. One reviewer praised the food and staff at the restaurant next door.

Several reviewers thought the hotel offered good value and there were a few guests who said they planned to return.




The Bad
Although the hotel seemed to please most of its guests in the recent online reviews analyzed, some guests voiced complaints about the hotel.

Several guests described the hotel as a bit dated. A handful of guests said there were worn furnishings and carpet in their room. 

There were a couple of complaints about uncomfortable beds and noisy air conditioners.

Although there was some difficulty locating the hotel with GPS due to "permanent road closures" according to one guest, advice was given to use the name of the hotel rather than the address.

Isolated complaints included: a line up at the front desk and a wake-up call request was forgotten.
Expedia.ca gave this hotel an average score of 3.7 out of 5, with 71% of 17 guests recommending the property.

TripAdvisor.ca ranked this hotel #7 out of 13 properties in Laval, with an average score of 3.5 out of 5, from 46 reviews.

Booking.com gave this hotel an average score of 8.4 out of 10, based on 24 guest reviews.

Verified with front desk agent on December 6, 2012: breakfast hours, pet policy, and restaurant is off site
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.3
Good

#8 out of 9
Guest Rating Explained
Rating: 7.3 / 10 Details

No. of guest reviews: 134
Guest Recommended: Yes
Guest Ranking Explained

Quality Suites Laval is #8 out of 9 hotels in Laval ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Brampton, ON CA rated Quality Suites Laval 8 out of 10 on November 04, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from North York, ON CA rated Quality Suites Laval 7 out of 10 on June 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Giselle from Burlington, ON CA rated Quality Suites Laval 5 out of 10 on May 23, 2011 Verified Guest Hotel Review

"The first room I was given had an ant infestation problem in the livingroom. I found them crawling on the baseboards as well as on the inner lining of the drapes. Once reported,we were reassigned to another room. There was the inconvenience now of having to repack our belongings and then move to another room. This was fine until the toilet broke and we were unable to flush it without physically putting our hand into the tank and lifting the rubber plunger to enable a flush. Since it was a Saturday afternoon, we were unable to get it repaired until the following day. Once this problem was repaired, another toilet related problem surfaced immediately. The toilet kept running and would not shut off. We listened to water gurgling in the tank the whole of Sunday evening. We checked out the following morning in Monday. Although the rooms were spacious and the king sized bed was very comfortable, these three problems left me with a negative impression even though management reduced our final bill."
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Quality Suites Laval 10 out of 10 on June 13, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Daniel from Cap-rouge, QC US rated Quality Suites Laval 8 out of 10 on May 05, 2006 Verified Guest Hotel Review

"The cable required for the high-speed internet should already be in the room..."
Hotel review by guest is Positive
Guy from St-augustin, QC CA rated Quality Suites Laval 8 out of 10 on February 24, 2006 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Pet Friendly
  • Disabled Access
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Desk
  • Disabled Accessible Rooms
  • Internet Connection (wireless)
  • En suite
  • Private Bathroom
  • Vending Machines
  • Self Laundry
  • Free Parking

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