OverviewThis property is situated in the heart of the financial district of Laval, with 1-minute access to Highway 440, and caters to business guests with a 24-hour business centre, lobby kiosk for airport check-in and Executive Level amenities and services.
Both smoking and non-smoking accommodations are available. All 169 rooms include an ergonomic work desk, a 27" TV, a mini-bar, free newspapers, individual climate control, a coffeemaker, an iron and ironing board, a hair dryer and a bathrobe. Rooms are furnished with one king bed or two double beds and the bathrooms contain floor to ceiling marble.
Guests staying on the Executive Level also receive upgraded amenities and access to the Club Elite lounge which features free deluxe continental breakfast and evening hors d'oeuvres. Jetted tubs are available in some guestrooms.
Wi-Fi is available in all rooms and suites for an additional fee of $9.95 for 24 hours.
Free parking is available on site and pets are not permitted.
The on-site restaurant, La Grigliata, serves breakfast, lunch and dinner while the hotel's lounge, Le Quartz, serves light meals and beverages. Room service is available from 6:30 am to 10:30 pm and a deluxe buffet breakfast is served daily for $18 on weekdays and $12 on weekends.
Other on-site amenities include a business centre, a fitness centre, an indoor pool, hot tub, an ATM, baggage storage, concierge service, a convenience store, and safe deposit boxes.
The Cosmodome Space Science Centre and Carrefour Laval (shopping mall) are 3 minutes away by car. Centropolis (designer boutiques, cinema, restaurants) is 5 minutes' drive from the hotel. Downtown Montreal, which includes shopping, McGill University and the Bell Centre (sports arena and concert venue), is a 25-minute drive away. Access to Highway 440 is less than 1-minute away by car, while the Montreal Trudeau International Airport (YUL) is a 23-minute drive away. (All driving times : Google Maps)
Confirmed with a front desk agent on December 4, 2012: cost of Wi-Fi, room service hours and cost of buffet breakfast.
The GoodPositive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis.
Many guests described their rooms as clean and spacious. A few reviewers found their beds to be comfortable.
Many reviewers found the location convenient for accessing restaurants, the airport (YUL), highways and the Carrefour Laval shopping mall.
The staff were frequently complimented and guests described the front desk agents as friendly and accommodating. One reviewer described the customer service as awesome.
Several reviewers mentioned that the indoor pool and hot tub were both heated to a comfortable temperature.
A few guests praised the breakfast and the food at the on-site restaurant.
Reviewers also mentioned the fitness centre and free parking as value-added features. One guest found the fitness centre to be spacious and well equipped.
The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property among the reviews sourced for this analysis. However there were a few common concerns and a few isolated complaints found.
A few guests described their in-room decor as dated.
A couple of reviewers thought that the room rates were expensive and were disappointed about the additional fees for Wi-Fi ($9.95 per 24 hours).
A couple of reviewers complained about lamps that did not work in their rooms. One guest said that he blew a fuse in his room when he turned on both lamps.
While several guests enjoyed the indoor pool, a few reviewers thought the pool was small.
Isolated complaints included: lobby needed cleaning and air freshener, many dishes from room service were left in the halls and noise disturbance from neighbouring guests.
Expedia.ca gave this hotel an average score of 4 out of 5 with 82% of 44 guests recommending the property.
TripAdvisor.ca ranked this hotel #3 out of 13 properties in Laval, with an average score of 4 out of 5, from 57 reviews.
Booking.com gave this hotel an average score of 8.9 out of 10 based on 28 guest reviews.
Confirmed with a front desk agent on December 4, 2012: cost of Wi-Fi, room service hours and cost of buffet breakfast.
