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Best Western Plus Laval-Montreal

Best Western Plus Laval-Montreal is a 3 star hotel in Laval, Quebec, Canada 3655 Autoroute des Laurentides, Laval, QC, Canada
Estimated Price
$109
CAD
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Guest Reviews
Amenities
Booking Information

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Indoor pool, fitness centre, free breakfast, free Wi-Fi and attentive service

Pros 
  • Free Wi-Fi, free parking and free breakfast
  • Many guests described their rooms as clean
  • Many reviewers said that their beds were comfortable
  • The staff were frequently complimented for their attentive service
  • Many guests praised the food at the free breakfast
  • Several reviewers found the location convenient for accessing nearby business offices and the Carrefour Laval shopping centre
Cons 
  • Several guests found this hotel difficult to locate using their GPS
  • A few reviewers complained that their in-room air conditioning unit was noisy
  • A few guests found the on-site pool uncomfortably cold

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Editor's Analysis
Updated on Dec 3, 2012
Overview
This hotel is located on Highway 15 and is well suited for business guests looking to access nearby offices in Laval's business district. This property also offers standard business amenities such as free Wi-Fi, free local calls free daily newspapers, business centre (fax, photocopy, mail and courier service) and dry cleaning service.

This property is 100% smoke-free and all 75 rooms include free Wi-Fi, free local calls, a flat screen TV, a mini-fridge, an iron and ironing board, a desk and chair, a coffeemaker, a hair dryer and individual climate control. Rooms are furnished with one queen bed, two queen beds, or one king bed. Suites at this property offer more spacious accommodations and may also include a combination of the following amenities: a kitchenette, a jetted tub and an atrium balcony. Suites are furnished with one king bed or one queen bed.

Free parking is available on site and pets are permitted for an additional fee of $15 per night.

A free hot breakfast buffet is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends. This hotel also has an on-site bar but no restaurant as currently advertised online.

Other on-site amenities include an indoor pool, a fitness centre, a business centre, meeting and banquet space, free newspapers, dry cleaning and concierge services.

Carrefour Laval (Quebec's largest mall) and the Cosmodome Space Science Centre are about 6 minutes away by car and the Centropolis (designer boutiques, cinema and restaurants) is a 7-minute drive from the hotel. 

Downtown Montreal is about 27 minutes away by car and features the Bell Centre (sports arena and concert venue), McGill University, shopping and a casino. The Montreal Trudeau International Airport (YUL) is a 25-minute drive away.

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends.
The Good
Positive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis.

Guests described the hotel as modern and well-maintained and their rooms as clean with comfortable beds. A couple of reviewers found their rooms to be quiet.

The staff were very highly praised by many guests who considered the hotel staff to be excellent. 

Many reviewers praised the food at the free breakfast and one guest described the selection as including scrambled eggs, pancakes, sausages, hash browns, toast, cold cereal, yogurt and fresh oranges..

A few guests said that the location was convenient for accessing highways, the Carrefour Laval shopping mall and nearby business offices.

A couple of reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent. Guests mentioned the free Wi-Fi, free and ample parking and on-site fitness centre as value-added features.

The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints found.

Several guests found the hotel difficult to locate from the highway via their GPS. One reviewer mentioned that the hotel is aware of the problem and that management is attempting to correct the situation.

A few reviewers complained that their in-room air conditioning units were noisy and ineffective.

A few guests found the indoor pool to be uncomfortably cold. One reviewer thought that the pool was small.

A few reviewers thought the breakfast's food and selection could have been better.

A couple of reviewers were disappointed that this property did not have an on-site restaurant.

Isolated complaints included: dated decor, unpleasant musty odour in a guest room, one guest's key card was frequently deactivated and mildew in a shower stall.
Expedia.ca gave this hotel an average score of 3.8 out of 5 with 82% of 71 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 13 properties in Laval, with an average score of 3.5 out of 5 from 51 reviews.

Booking.com gave this hotel an average score of 8.1 out of 10 based on 64 guest reviews.

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
7.5
Good

#6 out of 9
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 177
Guest Recommended: Yes
Guest Ranking Explained

Best Western Plus Laval-Montreal is #6 out of 9 hotels in Laval ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Montreal, QC CA rated Best Western Plus Laval-Montreal 9 out of 10 on November 02, 2012 Verified Guest Hotel Review

"Good staying"

Hotel review by guest is Positive
Verified Guest from Paris, ON CA rated Best Western Plus Laval-Montreal 10 out of 10 on July 18, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Peter from Kitchener, ON CA rated Best Western Plus Laval-Montreal 9 out of 10 on May 25, 2011 Verified Guest Hotel Review

"Excellent hotel, very clean and staff is very friendly."
"The holtel and staff are excellent. The only thing is the location. It can be tricky for people who are not familiar with the area."
Show older reviews
Hotel review by guest is Positive
Victoria from Montreal, QC CA rated Best Western Plus Laval-Montreal 10 out of 10 on November 19, 2006 Verified Guest Hotel Review

"The complimentary breakfast is what really finished it off for us, we left with a full belly, fully satisfied over all."
Hotel review by guest is Positive
Gale from Nepean, ON CA rated Best Western Plus Laval-Montreal 9 out of 10 on May 28, 2006 Verified Guest Hotel Review

"Put teams that are participating in sport event all on the same floor IE: first floor, so that they dont disturb the other guests.Fod in hotel a little to pricey"
Hotel review by guest is Positive
Gail from Hollywood, FL US rated Best Western Plus Laval-Montreal 8 out of 10 on May 27, 2006 Verified Guest Hotel Review

"WE STAYED FOR 2 NIGHTS THEN CHECKED OPUT TO GO TO A WEDDING AT A DISTANCE AWAY. WE STAYED AT A CHALET ON SAT NIGHT, BUT RETURNED TO STAY AT BEST WESTERN SUNDAY NIGHT BECAUSE THE STAFF AND THE OVERALL EXPERIENCE WE HAD THE FIRST 2 NIGHTS. THANK YOU FOR MAKING OUR STAY A PLEASANT ONE. GAIL KITTERMAN AND FAMILY"
Hotel review by guest is Negative
Ken from Toronto, ON CA rated Best Western Plus Laval-Montreal 5 out of 10 on November 20, 2005 Verified Guest Hotel Review

"Our stay at the hotel coincided with a christmas party. We were overwhelmed with the smoking that filled our room. We asked for a room not facing the restaurant but was denied. When we went for the continental breakfast, we decided to upgrade as the complimentary food was below the value we have experienced at other hotels."
Hotel review by guest is Positive
Christiane from Tewkesbury, QC CA rated Best Western Plus Laval-Montreal 8 out of 10 on August 20, 2005 Verified Guest Hotel Review

"We didn't like the fact that people in the dining area would be watching us while we were in the pool. Put us of using the pool entirely and since it was one the reasons why we choose this hotel, we were a bit disappointed."
Hotel review by guest is Positive
Verified Guest from New Market, ON CA rated Best Western Plus Laval-Montreal 8 out of 10 on June 01, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Sylvie from Montreal, QC CA rated Best Western Plus Laval-Montreal 8 out of 10 on March 30, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Manon from Pointe-calumet, QC CA rated Best Western Plus Laval-Montreal 8 out of 10 on December 12, 2004 Verified Guest Hotel Review

"The room really smelled like cigarette even though i had a non-smoking room. I finally realized that the non-smoking rooms are right above the smoking ones and that their ventilation seemed to be connected...Maybe there's something to do about that. Manon L."
Hotel review by guest is Positive
Jim from Ottawa, ON CA rated Best Western Plus Laval-Montreal 9 out of 10 on November 19, 2004 Verified Guest Hotel Review

"We hit a special @ $69/night but still good value @ 90/100 it's location makes it handy to North south & east west auto routes THE ONLY DRAWBACK is getting to it you can see it from the 15 & 440but you have to keep telling yourself to keep east fo the 15 and west of the 440. if you have buisness or pleasure in Laval greatplace For downtown montreal ..to far north"
Hotel review by guest is Positive
Sheik from Mississauga, ON US rated Best Western Plus Laval-Montreal 8 out of 10 on July 26, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Art from Ottawa, ON CA rated Best Western Plus Laval-Montreal 8 out of 10 on May 30, 2004 Verified Guest Hotel Review

"Hotel restaurant was not operating over the weekend. Did not like that, we expected all the amenities that were advertised."
Hotel review by guest is Positive
Denostenes from Ottawa, ON CA rated Best Western Plus Laval-Montreal 8 out of 10 on May 30, 2004 Verified Guest Hotel Review

"You advertised restaurants......... no service was available to us..."
Hotel review by guest is Negative
Verified Guest from Limoges, ON CA rated Best Western Plus Laval-Montreal 6 out of 10 on April 10, 2004 Verified Guest Hotel Review

"When in your room, can hear in other room and corridor. Not sound proof. Could hear neighbor snoring."
Hotel review by guest is Positive
Verified Guest from Brampton, ON CA rated Best Western Plus Laval-Montreal 7 out of 10 on November 09, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • In Room Movies
  • Connecting Rooms
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Courier
  • Ballroom
  • Full-service catering
  • Custom event planning available
  • Internet Connection (wireless)
  • Pool Indoor
  • Luggage Storage
  • Designated Smoking Area
  • Free Parking

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