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Indoor pool, fitness centre, free breakfast, free Wi-Fi and attentive service

Pros
  • Free Wi-Fi, free parking and free breakfast
  • Many guests described their rooms as clean
  • Many reviewers said that their beds were comfortable
  • The staff were frequently complimented for their attentive service
  • Many guests praised the food at the free breakfast
  • Several reviewers found the location convenient for accessing nearby business offices and the Carrefour Laval shopping centre
Cons
  • Several guests found this hotel difficult to locate using their GPS
  • A few reviewers complained that their in-room air conditioning unit was noisy
  • A few guests found the on-site pool uncomfortably cold
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Dec 3, 2012
Overview
This hotel is located on Highway 15 and is well suited for business guests looking to access nearby offices in Laval's business district. This property also offers standard business amenities such as free Wi-Fi, free local calls free daily newspapers, business centre (fax, photocopy, mail and courier service) and dry cleaning service.

This property is 100% smoke-free and all 75 rooms include free Wi-Fi, free local calls, a flat screen TV, a mini-fridge, an iron and ironing board, a desk and chair, a coffeemaker, a hair dryer and individual climate control. Rooms are furnished with one queen bed, two queen beds, or one king bed. Suites at this property offer more spacious accommodations and may also include a combination of the following amenities: a kitchenette, a jetted tub and an atrium balcony. Suites are furnished with one king bed or one queen bed.

Free parking is available on site and pets are permitted for an additional fee of $15 per night.

A free hot breakfast buffet is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends. This hotel also has an on-site bar but no restaurant as currently advertised online.

Other on-site amenities include an indoor pool, a fitness centre, a business centre, meeting and banquet space, free newspapers, dry cleaning and concierge services.

Carrefour Laval (Quebec's largest mall) and the Cosmodome Space Science Centre are about 6 minutes away by car and the Centropolis (designer boutiques, cinema and restaurants) is a 7-minute drive from the hotel. 

Downtown Montreal is about 27 minutes away by car and features the Bell Centre (sports arena and concert venue), McGill University, shopping and a casino. The Montreal Trudeau International Airport (YUL) is a 25-minute drive away.

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends.
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The Good
Positive reviews for this hotel outnumbered negative reviews among the reviews used for this analysis.

Guests described the hotel as modern and well-maintained and their rooms as clean with comfortable beds. A couple of reviewers found their rooms to be quiet.

The staff were very highly praised by many guests who considered the hotel staff to be excellent. 

Many reviewers praised the food at the free breakfast and one guest described the selection as including scrambled eggs, pancakes, sausages, hash browns, toast, cold cereal, yogurt and fresh oranges..

A few guests said that the location was convenient for accessing highways, the Carrefour Laval shopping mall and nearby business offices.

A couple of reviewers thought that the room rates were reasonable and that the hotel offered good value for the money they spent. Guests mentioned the free Wi-Fi, free and ample parking and on-site fitness centre as value-added features.
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The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property among the reviews sourced for this analysis. However, there were a few common concerns and a few isolated complaints found.

Several guests found the hotel difficult to locate from the highway via their GPS. One reviewer mentioned that the hotel is aware of the problem and that management is attempting to correct the situation.

A few reviewers complained that their in-room air conditioning units were noisy and ineffective.

A few guests found the indoor pool to be uncomfortably cold. One reviewer thought that the pool was small.

A few reviewers thought the breakfast's food and selection could have been better.

A couple of reviewers were disappointed that this property did not have an on-site restaurant.

Isolated complaints included: dated decor, unpleasant musty odour in a guest room, one guest's key card was frequently deactivated and mildew in a shower stall.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.8 out of 5 with 82% of 71 guests recommending the property.

TripAdvisor.ca ranked this hotel #4 out of 13 properties in Laval, with an average score of 3.5 out of 5 from 51 reviews.

Booking.com gave this hotel an average score of 8.1 out of 10 based on 64 guest reviews.

Verified by a front desk agent on November 23, 2012: The free breakfast is served from 6:30 am to 9:30 am on weekdays and from 7 am to 10 am on weekends.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.6
Good

Rated 7.6/10 based on 359 reviews

Ranked #6 out of 9 hotels in Laval


9 out of 10 | Peter stayed May 25, 2011

"Excellent hotel, very clean and staff is very friendly."

"The holtel and staff are excellent. The only thing is the location. It can be tricky for people who are not familiar with the area."

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10 out of 10 | Victoria stayed November 19, 2006

"The complimentary breakfast is what really finished it off for us, we left with a full belly, fully satisfied over all."

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9 out of 10 | Gale stayed May 28, 2006

"Put teams that are participating in sport event all on the same floor IE: first floor, so that they dont disturb the other guests.Fod in hotel a little to pricey"

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8 out of 10 | Gail stayed May 27, 2006

"WE STAYED FOR 2 NIGHTS THEN CHECKED OPUT TO GO TO A WEDDING AT A DISTANCE AWAY. WE STAYED AT A CHALET ON SAT NIGHT, BUT RETURNED TO STAY AT BEST WESTERN SUNDAY NIGHT BECAUSE THE STAFF AND THE OVERALL EXPERIENCE WE HAD THE FIRST 2 NIGHTS. THANK YOU FOR MAKING OUR STAY A PLEASANT ONE. GAIL KITTERMAN AND FAMILY"

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5 out of 10 | Ken stayed November 20, 2005

"Our stay at the hotel coincided with a christmas party. We were overwhelmed with the smoking that filled our room. We asked for a room not facing the restaurant but was denied. When we went for the continental breakfast, we decided to upgrade as the complimentary food was below the value we have experienced at other hotels."

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8 out of 10 | Christiane stayed August 20, 2005

"We didn't like the fact that people in the dining area would be watching us while we were in the pool. Put us of using the pool entirely and since it was one the reasons why we choose this hotel, we were a bit disappointed."

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8 out of 10 | Manon stayed December 12, 2004

"The room really smelled like cigarette even though i had a non-smoking room. I finally realized that the non-smoking rooms are right above the smoking ones and that their ventilation seemed to be connected...Maybe there's something to do about that. Manon L."

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9 out of 10 | Jim stayed November 19, 2004

"We hit a special @ $69/night but still good value @ 90/100 it's location makes it handy to North south & east west auto routes THE ONLY DRAWBACK is getting to it you can see it from the 15 & 440but you have to keep telling yourself to keep east fo the 15 and west of the 440. if you have buisness or pleasure in Laval greatplace For downtown montreal ..to far north"

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8 out of 10 | Art stayed May 30, 2004

"Hotel restaurant was not operating over the weekend. Did not like that, we expected all the amenities that were advertised."

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8 out of 10 | Denostenes stayed May 30, 2004

"You advertised restaurants......... no service was available to us..."

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6 out of 10 | Verified Guest stayed April 10, 2004

"When in your room, can hear in other room and corridor. Not sound proof. Could hear neighbor snoring."

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Location
  • Carrefour Laval (1.5 km)
  • Mirabel Airport (23.8 km)
Map Marker Best Western Plus Laval-Montreal
3655 Autoroute des Laurentides, Laval, QC