Overview
Located just off Highway 362 near the St. Lawrence River, the Hotel Le Petit Manoir du Casino is popular with business and vacation travellers who require a hotel with a free breakfast and extended kitchen amenities.
This hotel has 158 air-conditioned guest rooms and villas, each featuring free WiFi, cable TV, a hair dryer, desk, coffee machine and an iron and ironing board. Several rooms and villas overlook the river.
The 76 rooms come equipped with one queen, one double or two twin beds. They feature mini-fridges or kitchenettes and some have jetted tubs or electric fireplaces. The 78 villas feature one or two queen beds or one king bed. Each comes equipped with a kitchenette, a jetted tub, an electric fireplace and a private balcony. The villas are steps from the Casino de Charlevoix.
Hotel amenities include an indoor pool, a hot tub, two spas, massages, a kids' play room, snowmobile rental, fitness facilities, a business centre, meeting rooms and free parking. Dining is available at Les Delices, which serves breakfast, lunch and dinner daily. Several hotel packages include breakfast and dining in the room rates. Pets are permitted for an additional $25 fee per room per night, and the hotel does not offer wheelchair-accessible rooms.
The Charlevoix Casino is roughly a 4-minute walk south of the hotel, while Centre Commercial Place Charlevoix offers shopping 4 minutes north by car. Murray Bay Golf Club is about a 4-minute drive northwest, and Charlevoix Airport (YML) is about an 8-minute drive northwestward. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, free parking, pets permitted for $25/room per day, not wheelchair accessible. (Call Date: March 18, 2013).
The GoodThe majority of the critiques consulted for this analysis were positive, with praise going to the hotel's value, rooms and staff.
The hotel was praised for its value by many guests, who described the prices as affordable and reasonable. One guest mentioned the hotel was "worth every dollar", while another remarked it was "excellent value for the money".
Numerous reviewers were satisfied with the accommodations at this hotel. They described their rooms as quiet, spacious and well-equipped, with great views of the St. Lawrence River (featured in some but not all rooms). It should be noted that while most reviewers found their rooms to be clean, some felt the housekeeping could have been more complete (see below).
The hotel's staff were the source of several compliments by lodgers, who described them as friendly and helpful. It should be noted however, that a few guests mentioned they had difficulty communicating with some of the staff who were not bilingual (see below).
Some guests also praised the hotel's location, and found it to be close to the St. Lawrence River, the casino and whale watching.
The Bad
While the majority of critiques consulted for this analysis were positive, there were a few common complaints about the parking and the lack of elevator.
Some guests complained about the hotel's parking. They reported not being able to find a space at times due to overcrowding, and also described needing to climb many stairs to get back to the hotel after parking.
A couple of reviewers were disappointed with the hotel's lack of elevator, and found there to be too many stairs to climb in and around the hotel.
As noted above, a few reviewers felt that their rooms could have been more thoroughly cleaned, and a few guests mentioned that not all staff were sufficiently bilingual and they claimed they had difficulty at times with communication.
TripAdvisor.com guest reviews ranked the hotel #5 out of 13 La Malbaie hotels from 66 reviews.
Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 97% recommendation rate from 60 reviews.
Booking.com guest reviews rated the hotel 8.6 out of 10 from 25 reviews.
The author called the hotel on March 18, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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