Attentive staff and beautiful location, some complaints about WiFi fee and limited parking
- Free parking
- Numerous guests were pleased with the level of customer service they received during their stay
- The hotel's location was praised for its peacefulness and proximity to the St. Lawrence River
- Several lodgers enjoyed their clean and comfortable rooms
- Several reviewers were disappointed with the Wi-Fi and restaurant costs
- The hotel's parking was described as poorly laid out by some guests
- Noise disruptions were reported by a few lodgers
Updated Mar 26, 2013
This hotel has 405 air-conditioned guest rooms and suites, each offering cable TV, video-game consoles, a coffeemaker, a mini-bar, a desk, a bathrobe for each guest, an iron and ironing board and a hair dryer. Standard rooms offer one king, one queen or two double beds, while various rooms and suites offer additional amenities such as a jetted tub, a seating area with a sofabed and a separate bedroom.
Hotel amenities include an indoor pool, two outdoor pools, two hot tubs, a steam room, a full-service spa, fitness facilities, a 27-hole golf course, meeting/banquet space, a business centre, and 680 free outdoor parking spaces. Indoor valet parking is available for $22 per night with in and out privileges and electric vehicle charging stations. Pets are permitted for an additional $25 per pet per day, Wi-Fi is $13.95 per day, and wheelchair accessible rooms are available upon request. Rooms can come equipped with a refrigerator for $25 per day and a microwave for $25 per day.
Charlevoix Casino is located next door to the hotel, while Charlevoix Museum is about a 3-minute drive north. Centre Commercial Place Charlevoix provides shopping 5 minutes away by car, and Charlevoix Airport (YML) is roughly a 9-minute drive northwest. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $13.95/day, free parking, pets permitted for $25/day per pet, wheelchair accessible. (Call Date: March 18, 2013).
Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 91% recommendation rate from 100 reviews.
The author called the hotel on March 18, 2013 to verify some information.
9 out of 10 | George stayed August 01, 2005
"Not that it is important, but we seemed to be the ONLY ones on our floor who did not get a morning paper.....but that was the worst of it. The pool was crowded and resembled a Holiday Inn...."
2 out of 10 | Eileen stayed August 19, 2004
"It isn't a bad hotel, It just is not a very good value. The building and grounds are beautiful. Communication is poor, it is very unclear as to what is included and what is not. The room was the smallest $320 dollar a night room I have ever been in. Holiday Inns have more spacious rooms. Parking was horrible. They offer valet parking for $19 a day. If you do not take them up on the valet service then you can park for free behind the Casino, if you are out during the day and return around dinner time it is very hard to find a place to park, It was at least a 10 minute walk from the parking to the hotel most of the time."