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Attentive staff and beautiful location, some complaints about WiFi fee and limited parking

  • Free parking
  • Numerous guests were pleased with the level of customer service they received during their stay
  • The hotel's location was praised for its peacefulness and proximity to the St. Lawrence River
  • Several lodgers enjoyed their clean and comfortable rooms
  • Several reviewers were disappointed with the Wi-Fi and restaurant costs
  • The hotel's parking was described as poorly laid out by some guests
  • Noise disruptions were reported by a few lodgers
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Editor's Analysis
Updated Mar 26, 2013
Located next to the St. Lawrence River about a 2-minute drive from Highway 362, the Fairmont Le Manoir Richelieu is geared towards business and vacation travellers who prefer resort-style accommodations including several restaurants and a golf course.

This hotel has 405 air-conditioned guest rooms and suites, each offering cable TV, video-game consoles, a coffeemaker, a mini-bar, a desk, a bathrobe for each guest, an iron and ironing board and a hair dryer. Standard rooms offer one king, one queen or two double beds, while various rooms and suites offer additional amenities such as a jetted tub, a seating area with a sofabed and a separate bedroom.

Hotel amenities include an indoor pool, two outdoor pools, two hot tubs, a steam room, a full-service spa, fitness facilities, a 27-hole golf course, meeting/banquet space, a business centre, and 680 free outdoor parking spaces. Indoor valet parking is available for $22 per night with in and out privileges and electric vehicle charging stations. Pets are permitted for an additional $25 per pet per day, Wi-Fi is $13.95 per day, and wheelchair accessible rooms are available upon request. Rooms can come equipped with a refrigerator for $25 per day and a microwave for $25 per day.

On-site dining is offered at Le Charlevoix (open Fridays and Saturdays for dinner), Le Saint-Laurent Restaurant (open daily for dinner), Le Bellerive (open daily for breakfast, lunch and dinner), and La Brise Lobby Bar, which serves lunch and dinner daily. There is also a cafe, Le Phare, which serves breakfast and brunch.

Charlevoix Casino is located next door to the hotel, while Charlevoix Museum is about a 3-minute drive north. Centre Commercial Place Charlevoix provides shopping 5 minutes away by car, and Charlevoix Airport (YML) is roughly a 9-minute drive northwest. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Wi-Fi $13.95/day, free parking, pets permitted for $25/day per pet, wheelchair accessible. (Call Date: March 18, 2013).
The Good
Of the reviews consulted for this analysis, the majority were positive, with much praise going to the hotel's staff, location and rooms.

Numerous reviewers praised the hotel's staff, characterizing them as attentive, friendly, bilingual and knowledgeable.

The hotel's location was a source of many compliments by lodgers. They found it to be close to the casino, the St. Lawrence River, skiing, hiking, whale watching, as well as several restaurants, fromageries and the city's centre. The hotel's grounds were also described as beautiful, peaceful and scenic.

Several guests were pleased with their accommodations at the hotel. They described their rooms as clean and luxuriously decorated, with comfortable beds and great views of the river. It should be noted however, that some guests reported their rooms to be small, and also felt the decor and carpets needed upgrading.

The hotel's food was also a source of compliments by several reviewers, who described it as exquisite, superb, well prepared and fresh. It should be mentioned however, that many guests found the restaurants' prices (especially the buffet breakfast and the wine) to be quite high.
The Bad
While the majority of critiques consulted for this analysis were positive, there were some common complaints about costs, parking and noise transfer.

Several guests were disappointed with the costs incurred during their stay. They cited the additional daily fees of $13.95 for Wi-Fi and $25 for refrigerator rentals, and also complained of the restaurants' food and wine being overpriced.

The hotel's parking was a source of complaint for some reviewers. They described it as poorly laid out and labelled, with free parking being located far from the main door. It was also reported by a couple of guests that the free parking ran out and they had no option but to pay $22 per night for valet parking.

Noise transfer was mentioned by a couple of lodgers, who reported being able to hear the elevators from their rooms as well as noise from parties within the hotel.

Show Sources
TripAdvisor.com guest reviews ranked the hotel #1 out of 13 La Malbaie hotels from 361 reviews.

Booking.com guest reviews rated the hotel 9 out of 10 from 225 reviews.

Expedia.com guest reviews rated the hotel 4.3 out of 5 with a 91% recommendation rate from 100 reviews.

The author called the hotel on March 18, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
Very Good

Rated 8.9/10 based on 2471 reviews

Ranked #1 out of 12 hotels in La Malbaie

Map Marker Fairmont Le Manoir Richelieu
181 rue Richelieu, La Malbaie, QC