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Hilton Lac-Leamy

Hilton Lac-Leamy is a 4 star hotel in Hull, Quebec, Canada 3 Boulevard du Casino, Hull, QC, Canada
Estimated Price
$230
CAD
Photo 1 - Hilton Lac-Leamy, 3 Boulevard du Casino, Hull, QC, Canada Show All Photos
Adjacent to the Casino du Lac-Leamy, with many on-site amenities and restaurants
Pros 
  • Free Wi-Fi, free parking
  • Exceptional customer service, according to guests
  • Luxurious rooms with great views, according to guests
  • Guests enjoyed the many on-site amenities
Cons 
  • Some guests had trouble regulating the temperature in their rooms
  • A few guests thought that the hotel was expensive

Other Hotels in the Area
Ramada Plaza Manoir du Casino (0.6 km)
Best Western Plus Gatineau-Ottawa (2.0 km)
Les Suites Victoria (2.1 km)
Four Points by Sheraton & Conference Centre Gatineau-Ottawa (2.3 km)
Crowne Plaza Gatineau-Ottawa (2.5 km)
Motel Adam (2.9 km)
Motel Ritz Gatineau (3.1 km)
Du Chevalier Motel & Suites (3.3 km)
ByWard Blue Inn (3.3 km)
Motel Montcalm (3.4 km)
Courtyard Ottawa Downtown (3.4 km)
Fairmont Chateau Laurier (3.4 km)

This Hotel is Near...
ByWard Market, Ottawa (2.7 km)
Canadian War Museum (3.4 km)
Carleton University (7.3 km)
Casino du Lac Leamy (0.3 km)
Gatineau Airport (15.2 km)
Gatineau Park (10.3 km)
National Gallery of Canada (2.9 km)
Nepean Sportsplex (13.5 km)
Ottawa General Hospital (8.0 km)
Ottawa Hospital Civic Campus (6.1 km)
Parliament Hill Ottawa (3.4 km)
Rideau Carleton Raceway (19.1 km)

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Editor's Analysis
Updated on Oct 26, 2012
Overview
This hotel is on Lac Leamy and is adjacent to the Casino du Lac-Leamy, connected by indoor corridors. It is popular with guests visiting the casino. This hotel is also well known for its conference facilities and is popular with guests attending conferences or events.
 
All of the 349 rooms at this hotel have free Wi-Fi, pillowtop mattresses, a hair dryer, bathrobes, a coffeemaker and a 42" LCD TV. Many rooms have views of Lac Leamy. Guests can choose between standard rooms (king or double beds) or more spacious suites (king bed with separate bedroom or Murphy bed and two LCD TVs). Pets are permitted for a cost of $50.00/stay.

The Hilton Lac Leamy is well-known for some of its on-site restaurants, which offer guests a variety of dining options, from casual to upscale. Arome Seafood and Grill serves breakfast, lunch and dinner daily in a more casual atmosphere. Le Cafe serves snacks, sandwiches and drinks throughout the day. Le Cellier serves breakfast, lunch and dinner daily. Le Banco, serves lunch and dinner daily, offers a buffet and is closest to the Casino floor. Le Baccara serves upscale French cuisine for lunch and dinner on Monday and Tuesday and dinner only Wednesday to Sunday. Bacchus Cigar Lounge offers drinks and cigars daily.

On-site amenities are abundant at this hotel and include an indoor pool and an outdoor pool, hot tubs, saunas, a spa, a games room, a gym, outdoor tennis courts and bike rentals. The hotel shares the property with the Casino du Lac-Leamy, which has a casino and a theatre that hosts shows, concerts and events. There are also a selection of gift shops on site.

This hotel is about a 10- to 15-minute drive from downtown Ottawa's business district and attractions like Parliament Hill, the Rideau Canal, the Byward Market (open air market with vendors, shops and trendy restaurants) and the National Gallery. Major's Hill Park (site of various events throughout the year, including the Tulip Festival, Winterlude and Canada Day) is a 10-minute drive. In Gatineau, the Museum of Civilization is about a 10-minute drive away. Air travellers should plan for about a 30-minute drive between the hotel and MacDonald-Cartier International Airport. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
The Good
The overwhelming majority of reviews used for this analysis were positive, and guests were particularly pleased with the hotel's staff and its rooms.

Staff here delivered excellent service, according to guests, and went above and beyond to accommodate and to please. They were professional, efficient and gracious.

Rooms were clean, comfortable and luxurious, according to guests. Guests liked the decor, the linens and the finishes in the bathrooms (granite counter tops). Several guests also said that the rooms were spacious. Guests also praised the views of Lac Leamy that are available in many of the rooms.

Several guests commented on the on-site amenities. They enjoyed the pool areas, saying that they were clean and large. A number of guests had services done at the on-site spa and thought it was a good facility. They also liked that it was right on hotel premises. 

There were some additional comments from guests who enjoyed the quality of the food and the service offered at a number of the on-site restaurants, and from guests who liked this hotel's proximity to Ottawa.

The Bad
The bulk of reviews used for this analysis were positive, but there were a handful of guests complaints among them, which did not seem indicative of overall guest experience.

Some guests had difficulties getting reception on their TVs and had trouble operating them.

A couple of guests had challenges regulating room temperature, and found their rooms to either be very hot, or very cold. 

A few guests felt that this hotel was expensive.

Some guests thought this hotel was isolated from off-site shops and dining.
TripAdvisor.com guest reviewers ranked this hotel #1 out of 18 Gatineau hotels, based on 205 reviews.

Hotels.com guest reviewers rated this hotel 4.6 out of 5, or "outstanding", based on 31 reviews.

Booking.com guest reviewers rated this hotel 8.9 out of 10, or "fabulous", based on 26 reviews.

Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews

9.0
Excellent

#1 out of 6
Guest Rating Explained
Rating: 9.0 / 10 Details

No. of guest reviews: 532
Guest Recommended: Yes
Guest Ranking Explained

Hilton Lac-Leamy is #1 out of 6 hotels in Hull ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Verified Guest from Stittsville, ON CA rated Hilton Lac-Leamy 10 out of 10 on October 28, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Dollard-des-ormeaux, QC CA rated Hilton Lac-Leamy 9 out of 10 on August 11, 2012 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Darren from Toronto, ON CA rated Hilton Lac-Leamy 10 out of 10 on June 15, 2006 Verified Guest Hotel Review

"Great stay. Will stay there again. Only negative was that it was difficult to get a cab back into the city of Ottawa because the hotel is outside of the city core."
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Hilton Lac-Leamy 7 out of 10 on May 27, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Hilton Lac-Leamy 8 out of 10 on May 27, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Manlius, NY US rated Hilton Lac-Leamy 10 out of 10 on February 19, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Michel from Repentigny, QC CA rated Hilton Lac-Leamy 8 out of 10 on July 17, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Maxime from Gatineau, QC CA rated Hilton Lac-Leamy 9 out of 10 on July 07, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Gyulai from Oakville, ON CA rated Hilton Lac-Leamy 8 out of 10 on June 25, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Montreal, QC CA rated Hilton Lac-Leamy 8 out of 10 on June 25, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Brian from Winchester, ON CA rated Hilton Lac-Leamy 9 out of 10 on March 20, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Maria from Carp, ON CA rated Hilton Lac-Leamy 8 out of 10 on January 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Nepean, ON CA rated Hilton Lac-Leamy 3 out of 10 on January 06, 2005 Verified Guest Hotel Review

"It was great in some instance and bad to very bad for other things: Great: We were upgraded to a better room. Fantastic, better room than the Westin or the Chateau Laurier. Bad: The bathroom counter was not clean, spots, water stains and general dirt accumulation, that was a turn off. Bad: There were only 3 kleenex in the box and no other box in the room. Bad: The light on the desk did not work. Bad: The cordless phone did not work because the battery was dead. Bad: Breakfast was served on time but everything was cold. $50.00 for cold eggs... not worth it. Bad: The express check out system did not work in the room. We left with mixed feelings. Incidently we did not loose money at the casino so our feelings were not tainted :) I think it could have been a lot better."
Hotel review by guest is Positive
Verified Guest from Morrisonville, NY US rated Hilton Lac-Leamy 9 out of 10 on August 15, 2004 Verified Guest Hotel Review

"There was a problem with the city water and we could not use the hotel water to drink, the management made drinking water available. Thanks for doing that. I wish that ice could have been made available, unfortunetly I had to go to the store to buy ice. Other than that our stay was pleasant and I would appreciate any promotional information sent to me via mail."
Hotel review by guest is Negative
Amanda from Greely, ON CA rated Hilton Lac-Leamy 3 out of 10 on March 04, 2004 Verified Guest Hotel Review

"The only restaraunt was extremely expensive when only looking for breakfast or lunch. The staff was willing to make you happy, but did not seem kind about it."
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Hilton Lac-Leamy 9 out of 10 on January 18, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Marc from Ottawa, ON CA rated Hilton Lac-Leamy 10 out of 10 on December 15, 2003 Verified Guest Hotel Review

"One of a kind a class apart for everything.. it's a destination by itself... will recommand anytime thanks for the good service"
Hotel review by guest is Positive
Bruce from Vankleek Hill, ON CA rated Hilton Lac-Leamy 8 out of 10 on October 26, 2003 Verified Guest Hotel Review

"The hall and corridors needed vacuuming!"

Hotel Address: 3 Boulevard du Casino, Hull, QC, Canada

Overview & Amenities


Hilton Lac-Leamy

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Connecting Rooms
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Bicycle Rental
  • Casino
  • Shops
  • Excursions
  • Cycling
  • Playground
  • Hiking
  • Photocopier
  • Desk
  • Video Conferencing
  • Full-service catering
  • Ceremonies
  • Custom event planning available
  • Disabled Accessible Rooms
  • Jacuzzi
  • Spa & Wellness Centre
  • Steam Bath
  • Internet Connection (wireless)
  • Bathrobes
  • Child Pool
  • Pool Indoor
  • Outdoor heated pool
  • Highchairs
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Shoe Shine
  • Self Laundry
  • Free Parking

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Other Hotels
in Quebec by Hilton International

Hilton Montreal Bonaventure (269.4 km)
Hilton Quebec (606.2 km)

Nearby Cities
Ottawa (5.1 km)
Aylmer (5.4 km)
Gatineau (5.9 km)
Ottawa (21.1 km)
Wakefield (26.9 km)

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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