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Adjacent to the Casino du Lac-Leamy, with many on-site amenities and restaurants

Pros
  • Free Wi-Fi, free parking
  • Exceptional customer service, according to guests
  • Luxurious rooms with great views, according to guests
  • Guests enjoyed the many on-site amenities
Cons
  • Some guests had trouble regulating the temperature in their rooms
  • A few guests thought that the hotel was expensive
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 26, 2012
Overview
This hotel is on Lac Leamy and is adjacent to the Casino du Lac-Leamy, connected by indoor corridors. It is popular with guests visiting the casino. This hotel is also well known for its conference facilities and is popular with guests attending conferences or events.
 
All of the 349 rooms at this hotel have free Wi-Fi, pillowtop mattresses, a hair dryer, bathrobes, a coffeemaker and a 42" LCD TV. Many rooms have views of Lac Leamy. Guests can choose between standard rooms (king or double beds) or more spacious suites (king bed with separate bedroom or Murphy bed and two LCD TVs). Pets are permitted for a cost of $50.00/stay.

The Hilton Lac Leamy is well-known for some of its on-site restaurants, which offer guests a variety of dining options, from casual to upscale. Arome Seafood and Grill serves breakfast, lunch and dinner daily in a more casual atmosphere. Le Cafe serves snacks, sandwiches and drinks throughout the day. Le Cellier serves breakfast, lunch and dinner daily. Le Banco, serves lunch and dinner daily, offers a buffet and is closest to the Casino floor. Le Baccara serves upscale French cuisine for lunch and dinner on Monday and Tuesday and dinner only Wednesday to Sunday. Bacchus Cigar Lounge offers drinks and cigars daily.

On-site amenities are abundant at this hotel and include an indoor pool and an outdoor pool, hot tubs, saunas, a spa, a games room, a gym, outdoor tennis courts and bike rentals. The hotel shares the property with the Casino du Lac-Leamy, which has a casino and a theatre that hosts shows, concerts and events. There are also a selection of gift shops on site.

This hotel is about a 10- to 15-minute drive from downtown Ottawa's business district and attractions like Parliament Hill, the Rideau Canal, the Byward Market (open air market with vendors, shops and trendy restaurants) and the National Gallery. Major's Hill Park (site of various events throughout the year, including the Tulip Festival, Winterlude and Canada Day) is a 10-minute drive. In Gatineau, the Museum of Civilization is about a 10-minute drive away. Air travellers should plan for about a 30-minute drive between the hotel and MacDonald-Cartier International Airport. (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
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The Good
The overwhelming majority of reviews used for this analysis were positive, and guests were particularly pleased with the hotel's staff and its rooms.

Staff here delivered excellent service, according to guests, and went above and beyond to accommodate and to please. They were professional, efficient and gracious.

Rooms were clean, comfortable and luxurious, according to guests. Guests liked the decor, the linens and the finishes in the bathrooms (granite counter tops). Several guests also said that the rooms were spacious. Guests also praised the views of Lac Leamy that are available in many of the rooms.

Several guests commented on the on-site amenities. They enjoyed the pool areas, saying that they were clean and large. A number of guests had services done at the on-site spa and thought it was a good facility. They also liked that it was right on hotel premises. 

There were some additional comments from guests who enjoyed the quality of the food and the service offered at a number of the on-site restaurants, and from guests who liked this hotel's proximity to Ottawa.
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The Bad
The bulk of reviews used for this analysis were positive, but there were a handful of guests complaints among them, which did not seem indicative of overall guest experience.

Some guests had difficulties getting reception on their TVs and had trouble operating them.

A couple of guests had challenges regulating room temperature, and found their rooms to either be very hot, or very cold. 

A few guests felt that this hotel was expensive.

Some guests thought this hotel was isolated from off-site shops and dining.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #1 out of 18 Gatineau hotels, based on 205 reviews.

Hotels.com guest reviewers rated this hotel 4.6 out of 5, or "outstanding", based on 31 reviews.

Booking.com guest reviewers rated this hotel 8.9 out of 10, or "fabulous", based on 26 reviews.

Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.9
Very Good

Rated 8.9/10 based on 522 reviews

Ranked #1 out of 6 hotels in Hull


10 out of 10 | Verified Guest stayed October 28, 2012


9 out of 10 | Verified Guest stayed August 11, 2012

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10 out of 10 | Darren stayed June 15, 2006

"Great stay. Will stay there again. Only negative was that it was difficult to get a cab back into the city of Ottawa because the hotel is outside of the city core."

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7 out of 10 | Verified Guest stayed May 27, 2006


8 out of 10 | Verified Guest stayed May 27, 2006


10 out of 10 | Verified Guest stayed February 19, 2006


8 out of 10 | Michel stayed July 17, 2005


9 out of 10 | Maxime stayed July 07, 2005


8 out of 10 | Gyulai stayed June 25, 2005


8 out of 10 | Verified Guest stayed June 25, 2005


9 out of 10 | Brian stayed March 20, 2005


8 out of 10 | Maria stayed January 16, 2005


3 out of 10 | Verified Guest stayed January 06, 2005

"It was great in some instance and bad to very bad for other things: Great: We were upgraded to a better room. Fantastic, better room than the Westin or the Chateau Laurier. Bad: The bathroom counter was not clean, spots, water stains and general dirt accumulation, that was a turn off. Bad: There were only 3 kleenex in the box and no other box in the room. Bad: The light on the desk did not work. Bad: The cordless phone did not work because the battery was dead. Bad: Breakfast was served on time but everything was cold. $50.00 for cold eggs... not worth it. Bad: The express check out system did not work in the room. We left with mixed feelings. Incidently we did not loose money at the casino so our feelings were not tainted :) I think it could have been a lot better."

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9 out of 10 | Verified Guest stayed August 15, 2004

"There was a problem with the city water and we could not use the hotel water to drink, the management made drinking water available. Thanks for doing that. I wish that ice could have been made available, unfortunetly I had to go to the store to buy ice. Other than that our stay was pleasant and I would appreciate any promotional information sent to me via mail."

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3 out of 10 | Amanda stayed March 04, 2004

"The only restaraunt was extremely expensive when only looking for breakfast or lunch. The staff was willing to make you happy, but did not seem kind about it."

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9 out of 10 | Verified Guest stayed January 18, 2004


10 out of 10 | Marc stayed December 15, 2003

"One of a kind a class apart for everything.. it's a destination by itself... will recommand anytime thanks for the good service"

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8 out of 10 | Bruce stayed October 26, 2003

"The hall and corridors needed vacuuming!"

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Location
Map Marker Hilton Lac-Leamy
3 Boulevard du Casino, Hull, QC