OverviewLocated across the street from the Casino du Lac-Leamy (about a 10-minute walk), this hotel is popular with travellers wanting to stay close to the Casino.
All of the 174 rooms at this hotel have free Wi-Fi, a jetted tub, a fireplace, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between standard rooms (2 queen beds or a king bed with a sofabed), business suites (king bed, flat-screen TV) or bi-level suites (king and queen bed on two floors with separate bedroom). Pets are not allowed at this hotel.
Guests can dine on site at Risotto Pasta & Grill, which serves breakfast, lunch and dinner daily. There are a selection of restaurants within a 5- to 10-minute walk from this hotel. On-site amenities include free parking, an indoor pool, a hot tub, a sauna and a gym.
This hotel is about a 12-minute drive from downtown Ottawa, which includes the business district, shopping, restaurants and attractions like Parliament Hill and the Rideau Canal. The Byward Market (open air market with vendors, shops and trendy cafes and restaurants) is about a 7-minute drive away. Guests travelling by air should plan for a 30-minute drive between the hotel and MacDonald-Cartier International Airport (YOW). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi and parking (call date: October 23, 2012).
The GoodGuests generally had a good experience at this hotel and were particularly pleased with its location and with the price point.
Guests appreciated this hotel's proximity to the Casino du Lac-Leamy. Other guests also liked this hotel's proximity to shops and restaurants. Guests also thought that the distance to Ottawa attractions was convenient.
There was a sense from guests that they received good value for the rate they paid, as several guests commented favourably on the price point.
Staff here were polite and helpful, according to guests. Several staff members were mentioned by name, and there was a sense that staff went out of their way to help.
There were a number of comments about the cleanliness of the rooms at this hotel. Some guests described their rooms as spotless and said that there was great attention to detail, with clean linens, towels and well-scrubbed surfaces.
Guests enjoyed the quality and selection of food, as well as the service, offered at the on-site restaurant.
The Bad
The majority of reviews used for this analysis were positive, but there were a few isolated guest complaints, which did not seem to be reflective of overall guest experience.
A few guests thought that the pool area and the gym were small. Some guests were disappointed with the selection and amount of gym equipment.
Some guests felt that this hotel was difficult to find and that the entry way was difficult to access.
A few guests thought that the rooms were small (particularly the bathrooms) and difficult to move around in.
A handful of guests complained about the lingering smell of cigarette smoke in the rooms (smoking and non-smoking rooms are available).
TripAdvisor.com guest reviewers ranked this hotel #2 out of 18 Gatineau hotels, based on 120 reviews.
Booking.com guest reviewers rated this hotel 9 out of 10, or "superb", based on 241 reviews.
Expedia.ca guest reviewers rated this hotel 4.3 out of 5, based on 44 reviews. 98% of guests would recommend this hotel.
Confirmed with a front desk agent: Wi-Fi and parking (call date: October 23, 2012).
