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Clean, comfortable rooms, across from the Promenade de l'Outaouais mall

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Clean, comfortable rooms, according to guests
  • Guests liked this hotel's proximity to the Promenade de l'Outaouais shopping mall
Cons
  • Aging decor, according to guests
  • Some guests were bothered by noise from neighbouring guests
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Oct 30, 2012
Overview
Located directly across the street from the Promenade de l'Outaouais shopping mall and well-known for on-site conference facilities, this hotel is popular with guests who are attending conferences/events. 

All of the 116 rooms at this non-smoking hotel have free Wi-Fi, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose between standard rooms (king or double beds) or suites (separate living area, king bed). Pets are not permitted at this hotel.

Guests can dine on site at Restaurant La Pergola, serving breakfast, lunch and dinner daily. Guests are offered a voucher for a free continental breakfast, which is redeemable in the restaurant. There are also a number of restaurants located with a 5-minute walk of the hotel. On-site amenities include free parking, a gym, an outdoor pool, a sauna, and squash courts.

This hotel is a 10-minute drive from Casino du Lac-Leamy and just over a 10-minute drive from Gatineau Park. Downtown Ottawa is about a 13-minute drive away, where guests can visit the Rideau Canal, the Parliament Buildings and the Byward Market. The Museum of Civilization is about a 13-minute drive away in Gatineau. Air travellers should budget about 33 minutes to travel between the hotel and MacDonald-Cartier International Airport (YOW). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 26, 2012).
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The Good
Many of the reviews used for this analysis were positive, and guests really liked the hotel's location and customer service.

Guests liked this hotel's proximity to the Promenade de l'Outaouais shopping mall (directly across the street, a 1-minute walk). Some guests also felt that this hotel was well situated close to a number of area parks and green space.

Rooms were clean and comfortable, according to a number of guests, who felt that there was enough space to accommodate their needs.

There were additional comments from guests about comfy beds. A few guests praised the hotel's fitness centre and said that the quality and selection of equipment was good.
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The Bad
While many of the reviews used for this analysis were positive, guests did voice a few common complaints about aging decor and about the food offered at the complimentary continental breakfast.

A few guests felt that this hotel was showing its age and was in need of updates. Furniture, peeling paint, stained carpets and bathrooms were mentioned specifically.

Some guests thought the continental breakfast was lacking in options, with only a small selection of baked goods and fruit offered.

A number of guests complained about noise disturbances from other guests in the hallways and in adjacent rooms. They suggested that the walls could use soundproofing.

Guests complained commonly that front desk staff were impolite and often unfriendly. Some guests felt like staff did not respond adequately to guest requests and complaints.

A few guests felt that the lack of an elevator in this two-storey hotel was inconvenient, particularly for those with luggage going upstairs.

There were some additional comments about TVs that didn't work. 
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #16 out of 18 Gatineau hotels, based on 23 reviews.

Booking.com guest reviewers rated this hotel 7.9 out of 10, or "good", based on 28 reviews.

Expedia.ca guest reviewers rated this hotel 3.8 out of 5, based on 4 reviews. 50% of guests would recommend this hotel.

Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 26, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.1
Good

Rated 7.1/10 based on 128 reviews

Ranked #6 out of 7 hotels in Gatineau


9 out of 10 | Jjacqueline stayed June 11, 2014


10 out of 10 | Verified Guest stayed May 30, 2010

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6 out of 10 | Verified Guest stayed December 10, 2004

"To be honest it was the first time that I was refused a 'bath robe' just because I wasn't in Executive class. The usual response I get from other hotels are 'We usually have them for Executive class however, we'll see if we can find one for you' and I always got one. There were other little things which could have been avoided and which would of made my stay more pleasant and comfortable."

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8 out of 10 | Verified Guest stayed November 28, 2004


9 out of 10 | Michael stayed December 02, 2003

"At the price I paid, it was a great deal. The rooms are large and comfortable which is unusual for many motels in Qu´┐Żbec."

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Location
  • Casino du Lac Leamy (4.2 km)
  • Gatineau Park (10.9 km)
  • Gatineau Airport (11.2 km)
Map Marker Quality Inn & Suites Gatineau
111 Rue Bellehumeur, Gatineau, QC