OverviewThis hotel is on Lac Leamy and is adjacent to the Casino du Lac-Leamy, connected by indoor corridors. It is popular with guests visiting the casino. This hotel is also well known for its conference facilities and is popular with guests attending conferences or events.
All of the 349 rooms at this hotel have free Wi-Fi, pillowtop mattresses, a hair dryer, bathrobes, a coffeemaker and a 42" LCD TV. Many rooms have views of Lac Leamy. Guests can choose between standard rooms (king or double beds) or more spacious suites (king bed with separate bedroom or Murphy bed and two LCD TVs). Pets are permitted for a cost of $50.00/stay.
The Hilton Lac Leamy is well-known for some of its on-site restaurants, which offer guests a variety of dining options, from casual to upscale. Arome Seafood and Grill serves breakfast, lunch and dinner daily in a more casual atmosphere. Le Cafe serves snacks, sandwiches and drinks throughout the day. Le Cellier serves breakfast, lunch and dinner daily. Le Banco, serves lunch and dinner daily, offers a buffet and is closest to the Casino floor. Le Baccara serves upscale French cuisine for lunch and dinner on Monday and Tuesday and dinner only Wednesday to Sunday. Bacchus Cigar Lounge offers drinks and cigars daily.
On-site amenities are abundant at this hotel and include an indoor pool and an outdoor pool, hot tubs, saunas, a spa, a games room, a gym, outdoor tennis courts and bike rentals. The hotel shares the property with the Casino du Lac-Leamy, which has a casino and a theatre that hosts shows, concerts and events. There are also a selection of gift shops on site.
This hotel is about a 10- to 15-minute drive from downtown Ottawa's business district and attractions like Parliament Hill, the Rideau Canal, the Byward Market (open air market with vendors, shops and trendy restaurants) and the National Gallery. Major's Hill Park (site of various events throughout the year, including the Tulip Festival, Winterlude and Canada Day) is a 10-minute drive. In Gatineau, the Museum of Civilization is about a 10-minute drive away. Air travellers should plan for about a 30-minute drive between the hotel and MacDonald-Cartier International Airport. (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
The GoodThe overwhelming majority of reviews used for this analysis were positive, and guests were particularly pleased with the hotel's staff and its rooms.
Staff here delivered excellent service, according to guests, and went above and beyond to accommodate and to please. They were professional, efficient and gracious.
Rooms were clean, comfortable and luxurious, according to guests. Guests liked the decor, the linens and the finishes in the bathrooms (granite counter tops). Several guests also said that the rooms were spacious. Guests also praised the views of Lac Leamy that are available in many of the rooms.
Several guests commented on the on-site amenities. They enjoyed the pool areas, saying that they were clean and large. A number of guests had services done at the on-site spa and thought it was a good facility. They also liked that it was right on hotel premises.
There were some additional comments from guests who enjoyed the quality of the food and the service offered at a number of the on-site restaurants, and from guests who liked this hotel's proximity to Ottawa.
The Bad
The bulk of reviews used for this analysis were positive, but there were a handful of guests complaints among them, which did not seem indicative of overall guest experience.
Some guests had difficulties getting reception on their TVs and had trouble operating them.
A couple of guests had challenges regulating room temperature, and found their rooms to either be very hot, or very cold.
A few guests felt that this hotel was expensive.
Some guests thought this hotel was isolated from off-site shops and dining.
TripAdvisor.com guest reviewers ranked this hotel #1 out of 18 Gatineau hotels, based on 205 reviews.
Hotels.com guest reviewers rated this hotel 4.6 out of 5, or "outstanding", based on 31 reviews.
Booking.com guest reviewers rated this hotel 8.9 out of 10, or "fabulous", based on 26 reviews.
Confirmed with a front desk agent: Wi-Fi, parking, pet policy (call date: October 24, 2012).
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Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
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