OverviewLocated directly across the street from the
Promenade de l'Outaouais shopping mall and well-known for on-site conference facilities, this hotel is popular with guests who are attending conferences/events.
All of the 116 rooms at this non-smoking hotel have free Wi-Fi, a hair dryer, a coffeemaker and an iron and ironing board. Guests can choose between standard rooms (king or double beds) or suites (separate living area, king bed). Pets are not permitted at this hotel.
Guests can dine on site at Restaurant La Pergola, serving breakfast, lunch and dinner daily. Guests are offered a voucher for a free continental breakfast, which is redeemable in the restaurant. There are also a number of restaurants located with a 5-minute walk of the hotel. On-site amenities include free parking, a gym, an outdoor pool, a sauna, and squash courts.
This hotel is a 10-minute drive from Casino du Lac-Leamy and just over a 10-minute drive from Gatineau Park. Downtown Ottawa is about a 13-minute drive away, where guests can visit the Rideau Canal, the Parliament Buildings and the Byward Market. The Museum of Civilization is about a 13-minute drive away in Gatineau. Air travellers should budget about 33 minutes to travel between the hotel and MacDonald-Cartier International Airport (YOW). (All distances and travel time estimates: Google Maps)
Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 26, 2012).
The GoodMany of the reviews used for this analysis were positive, and guests really liked the hotel's location and customer service.
Guests liked this hotel's proximity to the Promenade de l'Outaouais shopping mall (directly across the street, a 1-minute walk). Some guests also felt that this hotel was well situated close to a number of area parks and green space.
Rooms were clean and comfortable, according to a number of guests, who felt that there was enough space to accommodate their needs.
There were additional comments from guests about comfy beds. A few guests praised the hotel's fitness centre and said that the quality and selection of equipment was good.
The Bad
While many of the reviews used for this analysis were positive, guests did voice a few common complaints about aging decor and about the food offered at the complimentary continental breakfast.
A few guests felt that this hotel was showing its age and was in need of updates. Furniture, peeling paint, stained carpets and bathrooms were mentioned specifically.
Some guests thought the continental breakfast was lacking in options, with only a small selection of baked goods and fruit offered.
A number of guests complained about noise disturbances from other guests in the hallways and in adjacent rooms. They suggested that the walls could use soundproofing.
Guests complained commonly that front desk staff were impolite and often unfriendly. Some guests felt like staff did not respond adequately to guest requests and complaints.
A few guests felt that the lack of an elevator in this two-storey hotel was inconvenient, particularly for those with luggage going upstairs.
There were some additional comments about TVs that didn't work.
TripAdvisor.com guest reviewers ranked this hotel #16 out of 18 Gatineau hotels, based on 23 reviews.
Booking.com guest reviewers rated this hotel 7.9 out of 10, or "good", based on 28 reviews.
Expedia.ca guest reviewers rated this hotel 3.8 out of 5, based on 4 reviews. 50% of guests would recommend this hotel.
Confirmed with a front desk agent: Wi-Fi, breakfast and parking (call date: October 26, 2012).
